Customer reviews from shop.mattel.com
Fisher-Price - Smart Connect Deluxe Soother - White
Average customer rating
3.9
(49 Reviews)
Rating breakdown 49 reviews
5 Stars
27
4 Stars
8
3 Stars
4
2 Stars
4
1 Star
6
72%of customers recommend this product.
(
34 out of
47)
Customer Reviews for Fisher-Price - Smart Connect Deluxe Soother - White
Customer Rating
1
Don’t work
on September 19, 2019
Posted by: Carlos Sarmiento
from Miami
I can’t work with the app, never Connect between them
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, September 20, 2019
We're sorry you're having trouble getting the app and Soother connected. Our Customer Service team would be more than happy to help! You can find their information here: https://service.mattel.com/us/ContactUs.aspx .
Written by a customer while visiting shop.mattel.com
Customer Rating
5
Very happy with this little light
on November 16, 2019
Posted by: Jhan
from Vancouver
Have had this a few weeks now. Fantastic nightlight, I love being able to control it from my phone. Great selection of sounds too.
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com
Customer Rating
4
This was great
on November 27, 2019
Posted by: Momminfor2
from NH, United States
[This review was collected as part of a promotion.] I received this to give to my neice, it was perfect addition to her bedtime routine.
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com
Customer Rating
4
Just what we were looking for, but slow connection
on April 17, 2020
Posted by: Mrs Pancake
from Oshawa, ON
We bought this for the continuous star projection feature, as our toddler has recently decided that he needs stars to sleep and his old projector timed out (meaning we had to get up and restart it multiple times per night). The additional features will be useful for our next baby, due in a few months, assuming our toddler outgrows it. It does take a long time to connect to the app though, rendering that feature essentially useless unless we want to take ten extra minutes to set up ahead of time.
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com
Customer Rating
3
So upsetting!
on April 25, 2020
Posted by: Sarah86
from Chatham on
This sound machine was working great and doubled as a night light. The sound just died on me this morning and my son is only 24 weeks old. Didnt last long at all!
No, I would not recommend this to a friend.
Response from shop.mattel.comBy mattel, April 27, 2020
We're sorry your Soother isn't working! Please reach out to our team, and we'll be more than happy to help! Phone support is available at 800-432-5437, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting shop.mattel.com
Customer Rating
5
Great Night Light
on July 18, 2020
Posted by: bakshe
from Alexandria, VA, United States
[This review was collected as part of a promotion.] We received this when my daughter was about to turn 1 years old ( we didn’t really use it as a soother ) it’s a great night light though my daughter is about to turn 4 years old and she still uses it every single night. Really happy with this product.
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com
Customer Rating
1
Came dirty underneath the plastic
on August 26, 2020
Posted by: Revarie
from Ontario, Canada
There’s scuff marks and a piece of gross dirt trapped under the stars. Terrible quality control.
No, I would not recommend this to a friend.
Response from shop.mattel.comBy mattel, August 28, 2020
We're sorry for the condition of your Soother. Reach out to our Customer Service team, and we'll be more than happy to help! Phone support is available at 800-524-8697, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting shop.mattel.com
Customer Rating
5
We love the sleep stages!
on January 20, 2021
Posted by: Kami2019
from Huntsville, Alabama
[This review was collected as part of a promotion.] I purchased this over a year ago. We loved the fact it connected to our phones and we used the lights when our daughter would wake up for feeding through the night. What we did not know at the time was our daughter is Autistic. Now we use the sleep stages. It has saved our lives to get her to lay down. The stages give her visual and sound triggers to know when we are going to read a book, when we are going to rock and when we are going to lay her down in her bed. She lets us leave without a meltdown.
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com