Customer reviews from https://www.asus.com
ASUS - RT AXE7800 Tri-Band Wi-Fi Router - Black
Average customer rating
4.5
(70 Reviews)
Rating breakdown 70 reviews
5 Stars
49
4 Stars
13
3 Stars
3
2 Stars
2
1 Star
3
88%of customers recommend this product.
(
23 out of
26)
Customer Reviews for ASUS - RT AXE7800 Tri-Band Wi-Fi Router - Black
Customer Rating
4
Good, but stopped powering on within 6 months
on September 25, 2024
Posted by: Raizer
Frequency of use:Daily
Verified Purchase:Yes
I like it but it stopped powering on within 6 months of purchase so now I need to RMA. Otherwise it’s been fine. The Asus Router app is packed with features and all kinds of custom options.
Written by a customer while visiting https://www.asus.com
Posted by: Mxr7
Verified Purchase:Yes
Awesome speed, love the quality, ease of use and the performance.
Written by a customer while visiting https://www.asus.com
Posted by: Eli M
Frequency of use:Daily
Verified Purchase:Yes
Works great and love the dual internet connection option.
Written by a customer while visiting https://www.asus.com
Customer Rating
3
Good Router, Not as Special as Tech Reviews State
on October 25, 2024
Posted by: Monty-B
Frequency of use:Daily
Verified Purchase:Yes
It is a decent router. Unless you are good with tech, stay awsy. Asus tech support is atrocious. I need tech for 1 thing, adding a static I.P. address to a particular MAC Address. I did figure it out on my own as they were useless. An incident was created and as of this writing (1 week) still no follow-up. My previous router was a Blue Cave, tech support was bad then as well.
Response from https://www.asus.comBy CLM, October 25, 2024
Dear Monty-B,
We do understand your dissatisfaction with the quality of your recent customer service experience, and the inconvenience this may have caused.
We do value our customers and take the negative customer service experience very seriously. This is not the quality of service expected from ASUS. We continuously strive to improve our approach and processes to achieve customer service excellence. If you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We do understand your dissatisfaction with the quality of your recent customer service experience, and the inconvenience this may have caused.
We do value our customers and take the negative customer service experience very seriously. This is not the quality of service expected from ASUS. We continuously strive to improve our approach and processes to achieve customer service excellence. If you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Verified Purchase:Yes
This is an amazing product that meet and exceeded my needs.
Written by a customer while visiting https://www.asus.com
Posted by: Tim in Alabama
Frequency of use:Daily
Verified Purchase:Yes
This router provides excellent configurability. Performance is a little better than my previous 6E router, which had been supplied by my ISP.
Written by a customer while visiting https://www.asus.com
Posted by: Tony in Arizona
Frequency of use:Daily
Verified Purchase:Yes
Very professional router. I like it a lot. Easy to use and a great owners manual.
Written by a customer while visiting https://www.asus.com
Posted by: Bob Jay
Verified Purchase:Yes
Replaced a TP Link model. Easy setup via app. Working perfectly. Easy settings
Written by a customer while visiting https://www.asus.com