Customer reviews from breville.com
Breville - the Barista Pro - Damson Blue
Average customer rating
4.5
(44 Reviews)
Rating breakdown 44 reviews
5 Stars
36
4 Stars
1
3 Stars
3
2 Stars
0
1 Star
4
82%of customers recommend this product.
(
31 out of
38)
Customer Reviews for Breville - the Barista Pro - Damson Blue
Posted by: Chris
Verified Purchase:Yes
Works well but not as good as my old Barista Express which stopped working because the solenoid no longer operated. I upgraded with this model but I had problems with the first one I bought and it had to be replaced. The problem was the steam knob was extremely hard to use when the system was under pressure. The new machine is much better but that problems still exists to some degree. Given the cost, I am not sure I would buy another.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, September 17, 2021
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Posted by: Barbara
Verified Purchase:Yes
Love this machine, easy to use and make my morning latte or expresso
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Dep
Verified Purchase:Yes
I absolutely love this machine! Saving so much money making my own coffee and specialty drinks right at home. It's easy to use and makes me very happy! Highly recommend this unit as it's better than the classic version and it's aesthetic is gorgeous.
Written by a customer while visiting breville.com
Posted by: Kim
Verified Purchase:Yes
My husband and I did so much research to pick the right espresso coffee machine and we decided on this one. Neither one of us had any experience at all so we were very nervous. We both love this machine so much! Super easy and clean up is a breeze. I have made the most delicious coffee I have ever had in my life. I would recommend the barista pro to anyone looking for some thing to add to their kitchen. That is easy to use. And… It is beautiful to look at. Which is a plus for me.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Harold
Verified Purchase:Yes
My girlfriend got it for Christmas and ever since I’ve been obsessed with it! The latte art with the milk, the quality of the grinder, the beauty of its colors, i love it.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Rose
Verified Purchase:Yes
6 months after purchasing, the frother got an air block. I sent it back to Breville for repair. First use after the repair, the motor sounded like it was about to blow up. I have not yet had a chance to call in again.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, June 12, 2024
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
Written by a customer while visiting breville.com
Customer Rating
1
Replacement parts
on April 19, 2021
Posted by: David
Can’t get replacement parts. Have waited for 5 months for filters. No update. Very poor
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, April 20, 2021
We are working to replenish stock as expediently as possible. Please check out website periodically. Once stock is available again, it will show as available on our website. Thank you for your patience.
Written by a customer while visiting breville.com
Posted by: Anonymous
Verified Purchase:Yes
Check your temperature from your shot, the temperature is too low, even with the settings on highest temperature. I was getting only 140f plus a degree or two. SOUR taste unless it's covered up with milk. Research the temperature output or espresso. JUST SAYING...CHECK YOUR TEMPERATURE . . .
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, January 19, 2021
Please accept our apologies for the inconvenience and allow us the opportunity to correct the situation. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV210119-RS? Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Written by a customer while visiting breville.com