Customer reviews from breville.com
Breville - the Oracle Touch - Black Truffle
Average customer rating
4.5
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
51
4 Stars
3
3 Stars
3
2 Stars
1
1 Star
4
87%of customers recommend this product.
(
46 out of
53)
Customer Reviews for Breville - the Oracle Touch - Black Truffle
Customer Rating
2
Great Until It Breaks
on May 2, 2021
Posted by: JC
It's awesome... until it's not. I've had 3 oracles in the past 6 years. It'll last about 18 months or so for you, then you get to deal with poor customer service. In general after about 18 months, it'll start shutting down or just making noises and the only way to get it to stop is to unplug it.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, May 3, 2021
We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Posted by: Jsea
Verified Purchase:Yes
The black paint peels off
No, I would not recommend this to a friend.
Written by a customer while visiting breville.com
Posted by: XMan
Verified Purchase:Yes
Not all reviews for this model are great. I have used espresso machines for two decades now and I have nothing but positive things to say about the Oracle Touch. It exceeded all my expectations, from the machine’s reliability and performance to the esthetic. It is an exceptional piece of technology
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Michelle
Verified Purchase:Yes
I bought the Oracle touch as a retirement present to myself and have enjoyed it every day. Had one issue and the customer service team was excellent at troubleshooting and replacing unit quickly. Thanks Breville.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
1
UNRELIABLE!!
on March 10, 2021
Posted by: wmc
Zero stars if I could. Barely makes the warranty date then fails completely. After turning on today, barely 3 months after warranty expired, the Oracle suddenly started grinding coffee with no human even near the machine or having done anything other than turn it on. First two short bursts of grinding then non-stop. Turning the machine off only caused the lights to go out and the touchscreen to turn of but the grinding went on continuously until the plug was pulled from the wall. Re-plugging the machine into wall power caused the grinding to start again even without pressing the power button. Cup warmer almost too hot to touch. Complete cleaning of the grinding / tamping pathway while powered off failed to stop the grinding when attached to wall power. Turning the machine on and attempting factory reset resulted in warnings to "close the descaling ports" which were NOT open.
It is almost as if there is a digital time-bomb designed to create a malfunction after the warranty safely expires. DO NOT PURCHASE THIS MACHINE - YOU WILL REGRET IT!!
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, March 10, 2021
We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Posted by: Andrew
Verified Purchase:Yes
First machine broke and had to be replaced within the first week. Second machine broke, had to be returned to be fixed a few months later. For this price I would expect better quality.
No, I would not recommend this to a friend.
Written by a customer while visiting breville.com
Customer Rating
1
Makes great espresso until it breaks
on December 14, 2020
Posted by: Dan
I bought this machine in October 2019 after having many years of similarly priced super-automatics that would invariably get fussy and break after about 3 years of service. So, trying to up my coffee game I went with this machine which is easy to use and made really good espresso for the first 10 months we had it. Then it started not making such nice cups, of espresso, and then it started leaking water out of the bottom of the case. Luckily it is still under warranty which I am dealing with currently, but for the premium price of this product, I would have expected premium build, premium performance and premium service, which I did not get.
No, I would not recommend this to a friend.
Written by a customer while visiting breville.com
Customer Rating
3
Great Machine, But Outdated - A Review of Breville's Classic Model
on January 20, 2024
Posted by: Anthony
When it first hit the market seven years ago, Breville's flagship coffee machine was a marvel of technology. Its screen was crisp, its software intuitive, and the firmware seamless - a true pioneer in the world of home coffee brewing. However, as we stand in 2024, the machine sadly shows its age.
One of the most glaring omissions in this model is the lack of options for software and firmware updates. In an era where connectivity is king, the inability to connect the machine to Wi-Fi for updates is a significant drawback. The expectation in 2024 is that devices, especially premium ones, should stay relevant and improve over time through digital enhancements. This oversight restricts the machine's longevity and adaptability in a rapidly evolving technological landscape.
Moreover, Breville's decision to update the screen, software, and firmware in their more affordable models first is puzzling. The contrast is stark when you compare it with the Barista Touch Impress, which is half the price yet boasts more modern features. It's a hard pill to swallow for loyal customers who have invested in what was once the top-tier model.
The question that lingers is why Breville continues to charge double the price for this model, especially when it hasn't received the necessary updates to keep it competitive. In a market where technology and innovation are key, this model feels left in the dust by its own siblings.
In conclusion, while the machine still brews a fantastic cup of coffee, its outdated technology and lack of update capabilities are hard to justify at its current price point. Breville would do well to remember that even the best machines need to evolve to stay relevant in the ever-changing world of coffee.
Response from breville.comBy Customer Service, January 22, 2024
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com