Customer reviews from Western Digital
WD - Black 500GB Internal SATA Hard Drive (OEM/Bare Drive) for Desktops
Average customer rating
2.6
(7 Reviews)
Rating breakdown 7 reviews
5 Stars
2
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
4
0%of customers recommend this product.
(
0 out of
2)
Customer Reviews for WD - Black 500GB Internal SATA Hard Drive (OEM/Bare Drive) for Desktops
Customer Rating
4
Looks different
on August 31, 2021
Posted by: B.K.
I ordered a 4 TB version of the hdd (WD4005FZBX). It is what it is, but it looks totally different from the appearance on the pictures (just a metallic cover with a sticker on it). Maybe I am missing something but I don't really understand it, did it change since then or how can this happen? Quality wise everything is all right, but still it is quite disappointing. Thanks!
Written by a customer while visiting Western Digital
Customer Rating
1
Faulty since original purchase
on September 28, 2024
Posted by: Jackolantern
I've had this WD black 4tb for almost a year now. I've tried everything that I could to get this drive to work without taking it apart. On start up there is a persistent beeping in intervals. I am done trying to get to function at this point.
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, September 30, 2024
Hello,
We're sorry to hear about your user experience with the WD_Black Gaming Internal Hard Drive. Depending on your concern, to isolate the cause of the drive problem, it is recommended to connect the drive to the computer via the SATA port as secondary storage and check the drive for any damage or defects.
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Western Digital Dashboard for Windows.
"Western Digital Dashboard: How to Install and Use"
https://support-en.wd.com/app/answers/detail/a_id/31759#subject2
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
You may also get in touch with our technical support team directly to elaborate on the issue along with error screenshots. You can open a support ticket at (https://support-en.wd.com/app/askweb).
We're sorry to hear about your user experience with the WD_Black Gaming Internal Hard Drive. Depending on your concern, to isolate the cause of the drive problem, it is recommended to connect the drive to the computer via the SATA port as secondary storage and check the drive for any damage or defects.
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Western Digital Dashboard for Windows.
"Western Digital Dashboard: How to Install and Use"
https://support-en.wd.com/app/answers/detail/a_id/31759#subject2
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
You may also get in touch with our technical support team directly to elaborate on the issue along with error screenshots. You can open a support ticket at (https://support-en.wd.com/app/askweb).
Written by a customer while visiting Western Digital
Customer Rating
1
No Relevant Documentation
on September 5, 2021
Posted by: tickedoff
I have been search for basic installation information and documentation that is current with the drive that I bought. Seems that documentation and simple installation instructions has been over looked. Not all of us are computer geeks... really missed the mark WD. Something as simple as a QR Code on the drive to take a person to simple instructions with illustrations. And if you do have.... nowhere to be found.
Response from Western DigitalBy SM OLS Team, October 12, 2021
Hello,
We regret to hear about the user experience with WD Black Performance Hard Disk Drive and thank you for taking the time to bring this matter to our attention.
Please refer to a link to know more about the drive:https://shop.westerndigital.com/tools/documentRequestHandler?docPath=/content/dam/doc-library/en_us/assets/public/western-digital/product/internal-drives/wd-black-hdd/product-brief-western-digital-wd-black-pc-hdd.pdf
We would appreciate the opportunity to gather more information from you to ensure all our customers receive the product they are expecting.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure a good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
We regret to hear about the user experience with WD Black Performance Hard Disk Drive and thank you for taking the time to bring this matter to our attention.
Please refer to a link to know more about the drive:https://shop.westerndigital.com/tools/documentRequestHandler?docPath=/content/dam/doc-library/en_us/assets/public/western-digital/product/internal-drives/wd-black-hdd/product-brief-western-digital-wd-black-pc-hdd.pdf
We would appreciate the opportunity to gather more information from you to ensure all our customers receive the product they are expecting.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure a good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
Unbearably loud.
on December 5, 2023
Posted by: chrism1
4TB Black: Unbearably loud. It makes a thumping noise every single second when idle. It's basically torture. And when it's reading...oh boy, it rattles the whole house. I deeply regret buyng this product.
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, December 6, 2023
Hi,
We're sorry to hear your user experience with the WD Black Internal SATA Hard Drive for Desktops Hard Drive and appreciate your time for providing this review.
Best practice is to run diagnostics with Western Digital Dashboard when a drive does not perform as expected or is behaving abnormally. It is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect.
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Western Digital Dashboard:
"Western Digital Dashboard"
https://support-en.wd.com/app/answers/detail/a_id/31759/kw/dashboard
"Western Digital Hard Drive Noise"
https://support en.wd.com/app/answers/detail/a_id/32906/kw/noise%5C#subject1
If the test is ambiguous, you can create an RMA with Western Digital to replace the drive, if it is under warranty.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
.All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear your user experience with the WD Black Internal SATA Hard Drive for Desktops Hard Drive and appreciate your time for providing this review.
Best practice is to run diagnostics with Western Digital Dashboard when a drive does not perform as expected or is behaving abnormally. It is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect.
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Western Digital Dashboard:
"Western Digital Dashboard"
https://support-en.wd.com/app/answers/detail/a_id/31759/kw/dashboard
"Western Digital Hard Drive Noise"
https://support en.wd.com/app/answers/detail/a_id/32906/kw/noise%5C#subject1
If the test is ambiguous, you can create an RMA with Western Digital to replace the drive, if it is under warranty.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
.All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: JohnG
Verified Purchase:Yes
Easy installation no problems with install. Fit into my drive rack with 4 screws.
Written by a customer while visiting Western Digital
Customer Rating
1
Only works when it wants to
on November 14, 2022
Posted by: Done
Don't buy WD external hard drive. The majority of time it only works when it wants to.
Response from Western DigitalBy SM OLS, November 17, 2022
Hello,
We're sorry to hear your user experience with the WD_Black Gaming Internal Drive and appreciate your time for providing this review.
Based on your concern, if the drive has behaving abnormally up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect.
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Western Digital Dashboard for Windows.
"Western Digital Dashboard: How to Install and Use"
https://support-en.wd.com/app/answers/detail/a_id/31759#subject2
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear your user experience with the WD_Black Gaming Internal Drive and appreciate your time for providing this review.
Based on your concern, if the drive has behaving abnormally up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect.
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Western Digital Dashboard for Windows.
"Western Digital Dashboard: How to Install and Use"
https://support-en.wd.com/app/answers/detail/a_id/31759#subject2
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Danno
Verified Purchase:Yes
it was easy ti install and format. I hope it lasts as long as other WD drives that I have had.
Written by a customer while visiting Western Digital