Customer reviews from Western Digital
WD - Red 1TB Internal SATA NAS Hard Drive for Desktops
Average customer rating
4
(12 Reviews)
Rating breakdown 12 reviews
5 Stars
7
4 Stars
2
3 Stars
0
2 Stars
2
1 Star
1
0%of customers recommend this product.
(
0 out of
2)
Customer Reviews for WD - Red 1TB Internal SATA NAS Hard Drive for Desktops
Customer Rating
2
very poor quality for high end model
on May 15, 2024
Posted by: nas_user
Bought 4 of them, 1 already in RMA status - very poor quality for high end model
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, May 17, 2024
Hello,
We are sorry for the inconvenience caused to you. This is not the service we ever want for our customers, this usually never happens. We take customer feedback seriously and strive to provide reliable solutions. Your satisfaction is important to us.
If you have any specific concerns or require technical support, Please feel free to contact us directly at www.westerndigital.com/support the customer support team get back to you in a earliest possible time.
We are sorry for the inconvenience caused to you. This is not the service we ever want for our customers, this usually never happens. We take customer feedback seriously and strive to provide reliable solutions. Your satisfaction is important to us.
If you have any specific concerns or require technical support, Please feel free to contact us directly at www.westerndigital.com/support the customer support team get back to you in a earliest possible time.
Written by a customer while visiting Western Digital
Customer Rating
2
Poor
on December 22, 2023
Posted by: Me44
Mine are all failing after very little use 3yrs on
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, December 27, 2023
Hello,
We're sorry to hear your user experience with the WD Red Plus Internal Drives
and appreciate your time for providing this review.
Based on your concern, if the drive is not showing up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect.
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Western Digital Dashboard for Windows.
"Western Digital Dashboard: How to Install and Use"
https://support-en.wd.com/app/answers/detail/a_id/31759#subject2
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear your user experience with the WD Red Plus Internal Drives
and appreciate your time for providing this review.
Based on your concern, if the drive is not showing up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect.
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Western Digital Dashboard for Windows.
"Western Digital Dashboard: How to Install and Use"
https://support-en.wd.com/app/answers/detail/a_id/31759#subject2
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
5
My first PLeX dedicated drives.
on August 5, 2023
Posted by: Ominous Nefarious
Two WD40EFRX were put into PLeX server 7-3-15.
Now they still run but along side eight WD80EFAX drives. Each drive has a MyBook B.U. drive.
I have not lost a single drive or had a single problem.
As with ANY electronic device the first thing I made absolutely sure of was the presence of a Power Supply that has 33% more GOLD power than the power requirements of the whole of all the parts that make up the Device, in this case a Server. I also back that Power Supply up with clean power that only a quality U.P.S. can provide, less ripple, less brown outs (the real killer/not black outs) less PROBLEMS!
Now they still run but along side eight WD80EFAX drives. Each drive has a MyBook B.U. drive.
I have not lost a single drive or had a single problem.
As with ANY electronic device the first thing I made absolutely sure of was the presence of a Power Supply that has 33% more GOLD power than the power requirements of the whole of all the parts that make up the Device, in this case a Server. I also back that Power Supply up with clean power that only a quality U.P.S. can provide, less ripple, less brown outs (the real killer/not black outs) less PROBLEMS!
☆Second I make sure that proper amount of + AND - CFM flow drains the heat from the server....anyone can just slap some fans in a P.C. and say they have proper heat management and many will slap a few extra fans in and say they REALLY have proper heat management. NO, bad user, BAD!! This is not how heat management worx! Read a book or a forum post from someone that does understand proper heat management and get that heat soak out of your drives!
With just these two important steps well taken care of my hard drive longevity has made insane increases.
Just like any "Review Collection" many people don't seem to take into account that you have absolutely no way of verifying the credentials or even just experience or wisdom of the post's owners.
In my R.C. touring car Racing career and P.A./Home/Auto Audiophile hobby/second biz experience i ALWAYS started with fantastic power supply and heat removal! Amplifiers should provide MORE watts than the speakers they drive and the gains turned down to achieve zero THD for example.
No one does this anymore, everyone just follows the person in front of them with blinders and blames anyone and everyone else they can when a problem arises.
In my R.C. touring car Racing career and P.A./Home/Auto Audiophile hobby/second biz experience i ALWAYS started with fantastic power supply and heat removal! Amplifiers should provide MORE watts than the speakers they drive and the gains turned down to achieve zero THD for example.
No one does this anymore, everyone just follows the person in front of them with blinders and blames anyone and everyone else they can when a problem arises.
Written by a customer while visiting Western Digital
Customer Rating
5
Fast and very easy to setup
on June 19, 2023
Posted by: charles0101010
Just bought 2 4tb to use with synology ds223 using raid 1. Been using it almost half year and had no problems with both hdd they are fast.
Written by a customer while visiting Western Digital
Customer Rating
1
WD is setting drives to WARNING after 3 years!!!!!
on May 29, 2023
Posted by: Bobby88954
WD is now using their device analytics to set the NAS drives to WARNING after 3 years of up time! This is insane. I bought your drives and your going to make them essentially useless after 3 years? They should last at LEAST 7+ years. That's why I bought NAS drives for my NAS to run 24/7 for years on end.
Response from Western DigitalBy SM OLS, May 31, 2023
Hello,
We're sorry to hear about your user experience with WD Red Plus Hard Drive and appreciate your time for providing the review
We are extremely sorry for the inconvenience .This is not the service we ever want for our customers, this usually never happens. Please allow us to make it correct for you, You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD Red Plus Hard Drive and appreciate your time for providing the review
We are extremely sorry for the inconvenience .This is not the service we ever want for our customers, this usually never happens. Please allow us to make it correct for you, You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
4
WD20EFRX-68AX9N0
on January 22, 2023
Posted by: zsolt
I have a quite old, but still excellent WD20EFRX-68AX9N0. Is it a WD Red PLUS product? I can't find this product number in the list.
Written by a customer while visiting Western Digital
Customer Rating
5
Why Windows 10 pro Greek, see dhe Disk us 5 Tera
on December 30, 2022
Posted by: Dim-Jim
My new indoor 8 Tera disk, (I put it as a 2nd disk), just for storage on my Desktop, (before I had 4 Tera), but unfortunately it does not see it with the full capacity of 8 Tera but only as 5 Tera?
Written by a customer while visiting Western Digital
Customer Rating
5
So Far So Good
on December 28, 2022
Posted by: MightyMouse
Used in a Synology DS 920+ for a plex server. Can’t complain after filling the entire drive to the brim with 4K media. A bit loud but you get used to it and eventually stop noticing the drive noises! As for reliability, still too new to tell, it’s only been a month! Shipping wise: Little box, drive in ESD bag, 2 plastic black clamshells holding drive secure in the box. My drive was just fine when I unpacked it. Your mileage may vary but I figured I would add a positive review to the recent sea of negative reviews.
Written by a customer while visiting Western Digital