Customer reviews from hp.com
HP - EliteBook 860 G9 16" Laptop - Intel Core i7 with 16GB Memory - 256 GB SSD - Silver
Average customer rating
4.1
(50 Reviews)
Rating breakdown 50 reviews
5 Stars
34
4 Stars
3
3 Stars
3
2 Stars
4
1 Star
6
57%of customers recommend this product.
(
4 out of
7)
Customer Reviews for HP - EliteBook 860 G9 16" Laptop - Intel Core i7 with 16GB Memory - 256 GB SSD - Silver
Posted by: Logic Willy
Verified Purchase:Yes
Excellent product. I rushed to take advantage of the major price break, but did not realize there could be a shortage of needed USB ports. To my joy I had a USB hub that seems to overcome that problem. I really like that the startup is near instantaneous and launching some apps is fast.
Written by a customer while visiting hp.com
Customer Rating
4
Price, Weight, Performance, Connectivity issue
on November 1, 2022
Posted by: The Box of Rocks
from Illinois
Verified Purchase:Yes
Price was excellent. Weight is good. Speed and performance also excellent. Number of ports and types are lacking. If the WiFi does not function this unit cannot be connected to the internet without procuring some adapter to connect to an ethernet connection. USB hub is almost a must.
I would recommend this to a friend!
Value
4
Quality
5
Written by a customer while visiting hp.com
Posted by: S Lindberg
Verified Purchase:Yes
I'm still learning all the laptop's functions and features. So far, it seems to be a quality product.
Quality
5
Written by a customer while visiting hp.com
Posted by: FGC Student
from Florida
Verified Purchase:Yes
Easy on the go use & connectivity for college students.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: JeanG
from Florida
Verified Purchase:Yes
More info on the security systems would help.
I would recommend this to a friend!
Value
4
Quality
5
Written by a customer while visiting hp.com
Posted by: Anonymous
from Boston, MA
Verified Purchase:Yes
Nice new fast computer but transition from old to this is a problem. HP Wolf Security is an obstacle, and configuring Windows 11 Pro is frustrating.
No, I would not recommend this to a friend.
Value
3
Quality
3
Written by a customer while visiting hp.com
Posted by: Janicek1234
from Des Moines, IA
Verified Purchase:Yes
I like most things about this laptop except the display screen. It has gray shadows unless your head is in the exact correct spot. If the screen isn't tilted exactly right then the gray shadows show up again. Even if my head is directly in the center when looking at the screen the sides appear darker. If I adjust the screen brightness it doesn't make the dark shadows go away it just gives a bright glare which is also hard on the eyes. Since I look at my computer about 8-9 hours a day this is a pretty big problem.
No, I would not recommend this to a friend.
Value
2
Quality
1
Response from hp.comBy Alexis, HP Care, July 18, 2023
Hi Janice,
Thanks very much for providing this feedback and sorry to hear that you've been struggling with a less-than-ideal screen quality. Happily, we have a support site designed to help with troubleshooting as these types of issues are usually easy to fix.
Here is the direct link to tackle display issues with a diagnostic test: https://support.hp.com/us-en/help/computer/display-touchscreen-issues
If you still need assistance after trying this out, please don't hesitate to reach out to us for additional support at support.hp.com. Our team is more than happy to ensure that your computer is running optimally and the strain on your eyes is reduced.
Alexis
HP Care
Thanks very much for providing this feedback and sorry to hear that you've been struggling with a less-than-ideal screen quality. Happily, we have a support site designed to help with troubleshooting as these types of issues are usually easy to fix.
Here is the direct link to tackle display issues with a diagnostic test: https://support.hp.com/us-en/help/computer/display-touchscreen-issues
If you still need assistance after trying this out, please don't hesitate to reach out to us for additional support at support.hp.com. Our team is more than happy to ensure that your computer is running optimally and the strain on your eyes is reduced.
Alexis
HP Care
Written by a customer while visiting hp.com
Posted by: Stephanie S. in Virginia
from Northern Virginia
Verified Purchase:Yes
I am very happy with this purchase, nuying a laptop these days can be difficult with all the brands and options available, This EliteBook 860 has everything you need and is lightweight as well and is super fast and does not run hot so I can have it on my lap. EXACTLY what I was looking for! Just get it!
Value
5
Quality
5
Written by a customer while visiting hp.com