Customer reviews from Newair
NewAir - 45lb. Nugget Countertop Ice Maker with Self-Cleaning Function, Refillable Water Tank, and BPA-Free Parts - Stainless Steel
Average customer rating
4.1
(56 Reviews)
Rating breakdown 56 reviews
5 Stars
35
4 Stars
7
3 Stars
3
2 Stars
4
1 Star
7
82%of customers recommend this product.
(
41 out of
50)
Customer Reviews for NewAir - 45lb. Nugget Countertop Ice Maker with Self-Cleaning Function, Refillable Water Tank, and BPA-Free Parts - Stainless Steel
Posted by: Aspen T.
from Longmont, CO
Verified Purchase:Yes
We purchased this machine for our office. It works great! Everyone loves the ice and we are pleased with the machine. Only critique would be that the power button doesn't always turn the machine off and I end up unplugging it to have it shut down. The machine is easy to clean and drain any excess water. We have had this ice maker for about 3 weeks. I will probably get one (or a smaller version) for my home.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AI-420SS. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AI-420SS. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
2
On Third Unit In Two Months
on April 12, 2024
Posted by: Luke
from Austin TX
Verified Purchase:No
I bought this for wife has a birthday present two months ago because she loves nugget ice. I have had two replacement units sent to me. I will say their customer support has been great, but I fear the manufacturer they use for these units has some serious issues. Here is the breakdown of my units, First Unit: Seemed great at first. It made wonderful nugget ice. After about a week, it began making a loud squealing sound for a few seconds. No big deal, I can live with a few seconds of squealing. Then the squeal go louder and lasted longer. I finally contact support when it was lasting 45 seconds. The sent a new unit. Second Unit: When I opened, I saw two pieces of black plastic sitting in the bottom. Clearly something inside broken. I plugged it in to use it anyway and it would not suck at water out of the tank. I unplugged for about three hours and tried again, and it seemed okay at first. Then I noticed a lot of condensation building up at the ice exporting area, and the ice began to just come out as a slush instead of nugget ice. Then it began squealing. I called support and they sent another unit. Oddly, the day the new unit arrived, the second unit began squealing and kept squealing for about 4 minutes until I unplugged it. Third and current unit: From the first time using it, the "Ice Full" light will come on when the ice basket is half full and there is no ice jammed in the top. When this happens, the compressor turns off so it can thaw which means my ice starts melting. We basically just have to constantly watch the unit to press the power button again when Ice Full light comes on. This also mean we get mostly slush and not nugget ice. At least we don't have a squeal though, yet! We thought about just trying to get a refund, but it looks like all of the other brands have similar quality issues. We decided to just keep this third unit since it is not squealing and makes okay ice if we stay on top of pressing the power button. It's just hard to believe a product could have so many manufacturing issues. I've never experienced anything like this with another product. I love the ice when it works, but I have absolutely no faith in the product now. At least customer support is good though.
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. A copy of receipt is needed for warranty claim. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. A copy of receipt is needed for warranty claim. Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
1
Struggle to get refund and still waiting 3 weeks out!
on October 21, 2022
Posted by: Nugget
from KY
Verified Purchase:No
Excited at first but quickly were disappointed as the ice was mushy & did not stay frozen long. Not enough for our use. When asking for a refund getting a shipping label took multiple calls & emails. NOW over 3 weeks STILL WAITING on refund. The refund time keeps getting extended out!!
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
5
The best kind of ice!
on September 14, 2022
Posted by: Nate W
from Texas
Verified Purchase:No
First off, I must say Newair's customer service is top notch. I had an issue with my ice maker being damaged in transit (not their fault) and they were extremely fast to get a replacement sent out and very kind and apologetic in their response when I reached out. As for the actual ice maker, it is a kind of loud, BUT that is due to how the nugget ice is made. It's not like a standard cube so that's to be expected. It makes ice pretty quickly and the ice lasts a good while once fill with the lid closed. The ice itself is awesome, just like Sonic or any other restaurant that uses nugget ice, super crunchy. Overall I'm quite happy with my ice maker and use it everyday. Don't even use the ice from my fridge anymore. Makes for a great cocktail as well!
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AI-450SS. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AI-450SS. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Awesome nugget ice maker
on August 2, 2022
Posted by: Joe
from Iowa
Verified Purchase:No
This thing is so cool, and makes ice fast. Nugget ice is a great addition for summer drinks and cold brew coffee. The kids love it too!
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for your feedback on this Newair product and we are glad you enjoy using the unit AI-420SS. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for your feedback on this Newair product and we are glad you enjoy using the unit AI-420SS. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
A Great Ice Maker
on October 3, 2022
Posted by: Johh W
from New Philadelphia, Ohio
Verified Purchase:No
I use this unit to make nugget ice almost every day. I had an older unit of this type that had issues, but NewAir was able to replace it under warranty for me. Customer service staff (especially Elizabeth) was amazing to work with! Love the auto defrost the runs every 2 hours, to keep the unit from freezing up.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Awesome! I'm happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this product AI-420SS. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Awesome! I'm happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this product AI-420SS. Thank you for choosing Newair!
Written by a customer while visiting Newair
Posted by: Amber
from Ohio
Verified Purchase:Yes
I bought this as a gift to my mother because she loves sonic ice and she LOVES it!!!
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
1
Do not buy! Broke for us within 13 days!
on October 11, 2024
Posted by: Katie
from Kings Mountain, NC
Verified Purchase:No
Worked great for 12 days! Been dealing w/ support. 28 emails. Sent all the info/pics/video. Didn't cut the cord correctly. Took our machine to the dump & bam. They aren't replacing. Beware of Charles!
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair