Customer reviews from Newair
NewAir - 45lb. Nugget Countertop Ice Maker with Self-Cleaning Function, Refillable Water Tank, and BPA-Free Parts - Stainless Steel
Average customer rating
4.1
(56 Reviews)
Rating breakdown 56 reviews
5 Stars
35
4 Stars
7
3 Stars
3
2 Stars
4
1 Star
7
82%of customers recommend this product.
(
41 out of
50)
Customer Reviews for NewAir - 45lb. Nugget Countertop Ice Maker with Self-Cleaning Function, Refillable Water Tank, and BPA-Free Parts - Stainless Steel
Posted by: Happy123
from Lakewood, CA
Verified Purchase:Yes
This ice machine is loud when running. Makes ice quick & great ice pallets
Response from NewairBy Newair, Customer Service, December 1, 2022
Thank you for your feedback on this Newair product and we are glad you enjoy using the unit AI-420SS. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
3
GREAT ICE! (yelling so you can hear me over the ice maker)
on January 11, 2023
Posted by: good and loud
from Ft Worth, TX
Verified Purchase:No
The Ice is amazing... but the machine is loud. Christmas present but on week 3 ran it for 5 hours to stock up on ice in a cooler and the machine started squealing. Turned it off and then back on the next morning and back to normal sound and volume. I will contact product support if this happens again.
No, I would not recommend this to a friend.
Written by a customer while visiting Newair
Customer Rating
5
The awesome ice
on February 21, 2023
Posted by: Valary
from Ohio
Verified Purchase:No
Customer service is great. Had a problem and the agent was very friendly and took care of the problem right away.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Awesome! I'm happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this product. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Awesome! I'm happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this product. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
2
Good enough... could definitely be better for the price
on January 3, 2023
Posted by: DC
from Ohio
Verified Purchase:Yes
Upon starting the machine, the first few minutes it makes slush, not ice. Advertised as a "melt-resistant" interior which is not true. I get it's not a freezer; but it's not melt-resistant.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Great product!
on February 13, 2023
Posted by: Heidi
from MO
Verified Purchase:No
All in all, I'm in LOVE with my ice maker!! Pros Fast and easy setup, right out of the box Easy to use and easy to clean Great for everyday use, but also fantastic for entertaining. Creates up to 45 pounds of ice per day CONS The size of the NewAir Sonic Speed Nugget Ice Maker, AI-420SS, doesn't always fit on traditional countertops. It's dimensions are: 15.5"D x 10.63"W x 16.33"H You have to hit the button twice to restart making ice (Not an inadequate function, just not automatic) The fan is a little loud, but nothing too horrible. It doesn't have a water line connection; however, in kitchens like mine, that is more of a Pro than a Con.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for sharing your thoughts about your experience using your Countertop Nugget Icemaker. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for sharing your thoughts about your experience using your Countertop Nugget Icemaker. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Great ice maker!!
on February 5, 2023
Posted by: Danny
from San Diego, ca
Verified Purchase:No
Got this in and it works great and makes perfect nugget style ice perfect for cocktails or any other drinks! Ice gets made pretty quick! Definitely recommend it
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for sharing your thoughts about the unit AI-420SS. We highly appreciate your feedback. Thank you for choosing Newair.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for sharing your thoughts about the unit AI-420SS. We highly appreciate your feedback. Thank you for choosing Newair.
Written by a customer while visiting Newair
Posted by: Kay
from Undisclosed
Verified Purchase:Yes
Love, Love, Love my New Air "sonic like" ice machine! Quiet, efficient, and perfect ice!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AI-420SS. We are delighted to hear the unit has met your expectations. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AI-420SS. We are delighted to hear the unit has met your expectations. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
I would recommend this product to everyone!
on July 19, 2022
Posted by: Dusty Dan
from Baltimore, MD
Verified Purchase:No
This machine literally starts to produce ice in less than 10 minutes!! Plug it in, pour some water in and in no time you will have the best nugget ice you've ever had. Talk about convenient this machine fits perfect right next to my bar. Amazing product and highly recommend!
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you so much for taking the time to leave us this amazing review on the Newair Product AI-420SS. We are delighted to hear the unit has met your expectations. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you so much for taking the time to leave us this amazing review on the Newair Product AI-420SS. We are delighted to hear the unit has met your expectations. Thank you for choosing Newair!
Written by a customer while visiting Newair