Customer reviews from Newair
NewAir - 45lb. Nugget Countertop Ice Maker with Self-Cleaning Function, Refillable Water Tank, and BPA-Free Parts - Stainless Steel
Average customer rating
4.1
(56 Reviews)
Rating breakdown 56 reviews
5 Stars
35
4 Stars
7
3 Stars
3
2 Stars
4
1 Star
7
82%of customers recommend this product.
(
41 out of
50)
Customer Reviews for NewAir - 45lb. Nugget Countertop Ice Maker with Self-Cleaning Function, Refillable Water Tank, and BPA-Free Parts - Stainless Steel
Customer Rating
5
I would buy again
on January 26, 2023
Posted by: Shilo
from Sikeston Mo
Verified Purchase:No
We love what we call sonic ice at our fingertips. We just love this machine it is just the right size for what we need . It is a little loud when it's making ice but it is so fast at making it that it don't last long . Would buy again
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product. We highly appreciate your feedback. Thank you for choosing Newair.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product. We highly appreciate your feedback. Thank you for choosing Newair.
Written by a customer while visiting Newair
Posted by: AliBellie
from Idaho
Verified Purchase:Yes
It runs a little louder than our last model, but I just love the ice!
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for sharing your thoughts about your experience using your AI-420SS. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for sharing your thoughts about your experience using your AI-420SS. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
1
Horrible product and customer.service
on May 7, 2023
Posted by: K. Walker
from Lake Elsinore
Verified Purchase:No
I purchased an ice machine Sept/Oct of last year. Within a few months it was making a screeching noise. I contacted customer service (Fern) who made replacing the unit very easy. I received my new until quickly. After a couple months this unit was no longer making ice. I again contacted customer service (again someone named Fern) I asked for a refund this time. I have sent more the 20 emails to this Fern person. I have been getting the run around since Dec. I have been told they "tried" to refund my money. To we will mail you a check. TO a suposide supervisor being contacted about this multiple times. I would be cautious if buying anything from this company. They obviously don't stand behind their products let alone their word. I guess they just hope I'll forget about my money.
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
5
I highly recommend
on December 29, 2022
Posted by: Terry
from Rockwall tx
Verified Purchase:No
My wife and I use this every day for ice. We love the size and taste. It's easy to fill, use and clean!
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review, we appreciate your feedback and we are glad you enjoy using the unit AI-420SS. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review, we appreciate your feedback and we are glad you enjoy using the unit AI-420SS. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Love this ice!!
on February 20, 2023
Posted by: Angtack
from Heranando
Verified Purchase:No
My mom gave me this for Christmas. We love it! Makes ice quickly and we love the ice! Did have issue with noise unit was making but customer service was top notch getting the problem resolved.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product. We highly appreciate your feedback and I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product. We highly appreciate your feedback and I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Fantastic product
on February 16, 2023
Posted by: James H.
from Atlanta, Ga
Verified Purchase:No
We love our ice maker. The family truly enjoys restaurant style ice at home. Great product and company.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review, we appreciate your feedback and we are glad you enjoy using the unit AI-420SS. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review, we appreciate your feedback and we are glad you enjoy using the unit AI-420SS. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Game changer!!
on February 3, 2023
Posted by: Actual Foodie
from Jacksonville, NC
Verified Purchase:No
So easy to use, just plug it in, fill with water and your nuggets ice is made in no time and you don't have to worry about waterlines. I've been using this everyday and I love that it comes with a scoop!
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review, we appreciate your feedback and we are glad you enjoy using the unit AI-420SS. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review, we appreciate your feedback and we are glad you enjoy using the unit AI-420SS. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
4
Great Value and Great Quality Ice
on December 10, 2022
Posted by: Joe
from IL
Verified Purchase:No
I love the texture of the ice. It makes a good amount of ice in a short period of time. I wish it was a little quieter. It is a bit loud, but it's a great value.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the star review and for sharing your thoughts about the AI-420SS. We are glad you enjoy using the unit. Your feedback is appreciated and will be forwarded to the right department. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the star review and for sharing your thoughts about the AI-420SS. We are glad you enjoy using the unit. Your feedback is appreciated and will be forwarded to the right department. Thank you for choosing Newair!
Written by a customer while visiting Newair