Customer reviews from Newair
NewAir - 45lb. Nugget Countertop Ice Maker with Self-Cleaning Function, Refillable Water Tank, and BPA-Free Parts - Stainless Steel
Average customer rating
4.1
(56 Reviews)
Rating breakdown 56 reviews
5 Stars
35
4 Stars
7
3 Stars
3
2 Stars
4
1 Star
7
82%of customers recommend this product.
(
41 out of
50)
Customer Reviews for NewAir - 45lb. Nugget Countertop Ice Maker with Self-Cleaning Function, Refillable Water Tank, and BPA-Free Parts - Stainless Steel
Customer Rating
5
Great chewy ice maker!
on August 14, 2022
Posted by: Brian
from Texas
Verified Purchase:No
Newair did it again. This is my 3rd Newair product and they have not disappointed again. Makes a full tub of ice in about 3 1/2 hours. Ice is just like the "Sonic" ice that we all love. Would recommend to anyone looking for this type of ice maker!
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AI-420SS. We highly appreciate your feedback. Thank you for choosing Newair.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AI-420SS. We highly appreciate your feedback. Thank you for choosing Newair.
Written by a customer while visiting Newair
Customer Rating
2
The ice is amazing but it's constantly jamming
on November 25, 2022
Posted by: Jane
from Utah
Verified Purchase:Yes
The ice is great. It's a pretty machine the problem is I only get about a cup of ice and it Jams up, says ice full. I have to babysit it all day
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Camilla. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Camilla. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Camilla. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Camilla. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Posted by: Robert
from Tucson Arizona
Verified Purchase:Yes
Christmas gift. For the wife. She loves it. Nice nugget lce. Family of 5 and everyone has enough ice. It is a little loud though.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review, we appreciate your feedback and we are glad you enjoy using the unit AI-420SS. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review, we appreciate your feedback and we are glad you enjoy using the unit AI-420SS. Thank you for choosing Newair!
Written by a customer while visiting Newair
Posted by: KSM
from Atlanta Georgia
Verified Purchase:Yes
This ice machine makes chewable ice. It keeps me from having to leave home and buy ice. I wish the ice bin was larger and the machine doesn't store ice. Once it is made, it will melt.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting your comments in regards to this Newair product. We highly appreciate your feedback. Thank you for choosing Newair.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting your comments in regards to this Newair product. We highly appreciate your feedback. Thank you for choosing Newair.
Written by a customer while visiting Newair
Customer Rating
1
lasted 3 months
on April 4, 2024
Posted by: dustin
from oklahoma
Verified Purchase:No
I got this ice maker as a replacement for a nugget maker that lasted 11 months. This one lasted 3 months. Since the warranty is now out the only thing they said they would do is give me a 40 percent discount on another one. Worked great until it didn't. I wouldn't recommend unless u just expect it to not last. They will replace within the 1st year but you still have to pay shipping and tax. Buyer beware!
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. A copy of receipt is needed for warranty claim. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. A copy of receipt is needed for warranty claim. Best Regards, Customer Care
Written by a customer while visiting Newair
Posted by: Sweety234
from Lakewood, Ca
Verified Purchase:Yes
We use the machine daily. Makes nugget ice fast. Like the nugget ice. The machine is very noisy.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting your comments in regards to the AI-420SS. Let us know if there is anything we can do to assist you. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting your comments in regards to the AI-420SS. Let us know if there is anything we can do to assist you. Thank you for choosing Newair!
Written by a customer while visiting Newair
Posted by: Chad
from Toledo, OH
Verified Purchase:Yes
Got it for my wife, but the whole Family uses it. Makes ice quick, and very easy to use.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for sharing your thoughts about the unit AI-420SS. We highly appreciate your feedback. Thank you for choosing Newair.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for sharing your thoughts about the unit AI-420SS. We highly appreciate your feedback. Thank you for choosing Newair.
Written by a customer while visiting Newair
Posted by: RITTER050167
from UTAH
Verified Purchase:Yes
THE PURCHASE WAS GREAT. THE RETURN PROCESS IS TERRIBLE
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for taking the time to leave a review on your unit. We apologize about the experience, we will surely pass your comments to the right department for future reference. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for taking the time to leave a review on your unit. We apologize about the experience, we will surely pass your comments to the right department for future reference. Thank you for choosing Newair!
Written by a customer while visiting Newair