Customer reviews from BISSELL Homecare
BISSELL - CrossWave HF3 Cordless Multi-Surface Wet Dry Vac - Blue
Average customer rating
4.5
(161 Reviews)
Rating breakdown 161 reviews
5 Stars
118
4 Stars
22
3 Stars
7
2 Stars
5
1 Star
9
89%of customers recommend this product.
(
142 out of
160)
Customer Reviews for BISSELL - CrossWave HF3 Cordless Multi-Surface Wet Dry Vac - Blue
Customer Rating
5
Best household investment I've made this year!
on April 23, 2025
Posted by: Gma
from Olympia, WA
Verified Purchase:Yes
[This review was collected as part of a promotion.] With a toddler, a dog, and a nurse in the house, keeping the floors clean and sanitized is a priority. My Bissell makes my work a lot easier!
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Posted by: Karen
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] This floor cleaner is so amazing that I bought one for both my daughters for their birthdays. I have 2 of them myself. I can clean my kitchen floor in about 8 minutes. I wouldn't have believed it if I hadn't seen it my self.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Posted by: Anonymous
from Charleston, WV
Gender:Female
Verified Purchase:Yes
This is a great little machine that works like a charm. I use it for quick spills. I keep this one on the 2nd level of my house always ready to go. Great buy for the price.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Posted by: Angel
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] This machine did not work for my floors. It hardly let out any cleaner and the roller was not nearly powered enough to clean anything.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy bissellpwr, bissellpwr, May 16, 2025
Hi Angel. We're sorry to hear the machine didn't perform well on your floors. It sounds like there may have been an issue with the solution flow or brush roll function. Our support team can help troubleshoot or determine if a part needs replacement. Please reach out at BISSELL Support or call 1-800-237-7691. Thanks for your feedback-it helps us improve.
Written by a customer while visiting BISSELL Homecare
Customer Rating
3
Work fine until the battery died after five months
on July 6, 2025
Posted by: Petey
from Deland fl
Gender:Male
Battery diet After five months won't charge like just blinks, it worked okay before then
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy Janelle McFarlane, BISSELL Consumer Care, July 7, 2025
Thanks for your review, Petey—we’re glad it worked well at first, but we’re sorry to hear about the battery issue. A blinking light usually means the battery isn’t charging properly, and we’d love to help troubleshoot or explore replacement options.
Please reach out at support.bissell.com—we’re here to help.
Please reach out at support.bissell.com—we’re here to help.
Written by a customer while visiting BISSELL Homecare
Customer Rating
2
on July 8, 2025
Posted by: Sarah
Gender:Female
I use this product on my tile floors. I like that it vacuums and mops at the same time. I don't like that I can't use it on carpet. The product says multi-surface but not for carpet.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy Janelle McFarlane, BISSELL Consumer Care, July 9, 2025
Thanks for your feedback, Sarah. We’re glad you’re enjoying the vacuum-and-mop combo on your tile floors! You’re right—the HF3 is designed for sealed hard floors only, so while it’s labeled multi-surface, it’s not intended for carpet. We appreciate you pointing that out, and we’ll pass your comments along to our team.
Written by a customer while visiting BISSELL Homecare
Customer Rating
1
Not worth it
on July 16, 2025
Posted by: Denise
If this vacuum works well until the rubber piece that actually helps throw the water up into it. It starts coming apart really easy so it didn’t last long now at least water all over the floor because I can’t get a new part for it.
Response from BISSELL HomecareBy Janelle McFarlane, BISSELL Consumer Care, July 17, 2025
Hi Denise,
Thanks for your review. We're sorry to hear the rubber part wore out and that you’ve had trouble finding a replacement. That’s not the durability or support we want to provide.
We’d like to help resolve this—please reach out to us at support.bissell.com so we can look into part availability and next steps.
—The BISSELL Team
Thanks for your review. We're sorry to hear the rubber part wore out and that you’ve had trouble finding a replacement. That’s not the durability or support we want to provide.
We’d like to help resolve this—please reach out to us at support.bissell.com so we can look into part availability and next steps.
—The BISSELL Team
Written by a customer while visiting BISSELL Homecare
Posted by: Kimmy
from Alsip IL
Gender:Female
Verified Purchase:Yes
Wish it had a light on it, very hard to see if the water/solution is coming out or if you’ve missed a spot
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy Will, BISSELL Consumer Care, October 2, 2025
Thanks for the feedback! If you need any further assistance, please reach out to our Consumer Care team at https://support.bissell.com so we can assist you directly.
Written by a customer while visiting BISSELL Homecare