Customer reviews from GhostBed
GhostBed - Adjustable Base - Queen - Black
Average customer rating
4.6
(2,659 Reviews)
Rating breakdown 2,659 reviews
5 Stars
2,014
4 Stars
364
3 Stars
128
2 Stars
69
1 Star
84
93%of customers recommend this product.
(
2,395 out of
2,564)
Customer Reviews for GhostBed - Adjustable Base - Queen - Black
Customer Rating
4
6" Legs worked better for
on November 13, 2020
Posted by: Rosemarie L.
from United States
6" Legs worked better for my father who has limited ability to step up or climb.
I would recommend this to a friend!
Written by a customer while visiting GhostBed
Customer Rating
5
We find the six inch
on November 13, 2020
Posted by: Kathleen C.
from United States
We find the six inch height to be very comfortable!
I would recommend this to a friend!
Written by a customer while visiting GhostBed
Customer Rating
5
Ghostbed met all my expectations.
on November 13, 2020
Posted by: Jack S.
from United States
Ghostbed met all my expectations. The adjustable base is terrific and the mattress very comfortable. We really like the memory foam pillows as they provide stable neck support. Easy setup for the base and mattress and no issues with the hardware. Thanks Ghostbed
I would recommend this to a friend!
Written by a customer while visiting GhostBed
Customer Rating
3
The beds nice, just bummed
on November 13, 2020
Posted by: Anonymous
from United States
The beds nice, just bummed on the marketing. The day after I bought the bed I started getting emails promoting a better deal. That kept up for over a week.
Written by a customer while visiting GhostBed
Customer Rating
5
It's Fantastic
on November 12, 2020
Posted by: Tara T.
from United States
I'm soooo happy with this purchase. The mattress is truly comfortable. It's bern years since I've actually found a mattress that works for me. The adjustable frame is fantastic. I didn't realize the bells and whistles that were a part of it. The lights and massager are wonderful.
I would recommend this to a friend!
Written by a customer while visiting GhostBed
Customer Rating
5
I like my GhostBed
on November 12, 2020
Posted by: Valerie P.
from United States
The bed is so easy to operate. Set up was easy as well, only took an hour from opening box to fully operational. I have a queen. Its been a blessing for me during recovery from back surgery. I can raise the lower section to ease the pain or raise the upper section when I have a meal in bed. I purchased only the adjustable base for my queen mattress. The expense was well worth the comfort for sleeping and recovery. Oh, the massage vibration is quiet by comparison to the Purple adjustable base I replaced because my puppy chewed the wires. I prefer the GhostBed over the Purple bed.
I would recommend this to a friend!
Written by a customer while visiting GhostBed
Customer Rating
3
Was expecting more
on November 12, 2020
Posted by: Anonymous
from United States
I bought the adjustable base combo and am currently a little over 60 days in to the trail and have already contacted CS for a remedy. So here goes...
Delivery: Received the mattress two days before the base. Both are heavy, but with two people can be easily set up with no problems. Was able to sleep on the mattress the same night with no weird smell.
Base: The instruction manual was easy to read and understand. Also describes all the functions and features. The included USB ports are nice, but charge super slow so I opted for my normal chargers for devices. It also slides, a lot! So make sure you also invest in the brackets to keep the base in place. The primary con for me in regard to base is that the anti-snore function worked for about two weeks and then stopped. Have to manually adjust to that setting. Further, the vibration patterns go all wonky every now and then.
Mattress: I opted for original ghost bed, and height is a bit lower than my old mattress. The sides droop down when sitting on the edge, so it feels as if you'll slide right off when putting on shoes. The firmness is good, but my husband and I both wake with back pain that is typically worse than it was. That claim was my primary motivation for purchasing in the first place. Mattress needs to conform to base adjustment still as certain positions leave gaps between the base and mattress.
Returns: you can return/replace the matress within the trial period. However, base purchases are final. If you choose to upgrade the matress, hen your trial is complete and you're stuck with the new one for better or worse. Customer service is excellent, however, I wanted another couple days to discuss whether to fully upgrade or just return the matress and go with a different brand. Was told than fine and made an appointment for a follow-up. That was mine days ago, with no emails or calls from the company since.
Delivery: Received the mattress two days before the base. Both are heavy, but with two people can be easily set up with no problems. Was able to sleep on the mattress the same night with no weird smell.
Base: The instruction manual was easy to read and understand. Also describes all the functions and features. The included USB ports are nice, but charge super slow so I opted for my normal chargers for devices. It also slides, a lot! So make sure you also invest in the brackets to keep the base in place. The primary con for me in regard to base is that the anti-snore function worked for about two weeks and then stopped. Have to manually adjust to that setting. Further, the vibration patterns go all wonky every now and then.
Mattress: I opted for original ghost bed, and height is a bit lower than my old mattress. The sides droop down when sitting on the edge, so it feels as if you'll slide right off when putting on shoes. The firmness is good, but my husband and I both wake with back pain that is typically worse than it was. That claim was my primary motivation for purchasing in the first place. Mattress needs to conform to base adjustment still as certain positions leave gaps between the base and mattress.
Returns: you can return/replace the matress within the trial period. However, base purchases are final. If you choose to upgrade the matress, hen your trial is complete and you're stuck with the new one for better or worse. Customer service is excellent, however, I wanted another couple days to discuss whether to fully upgrade or just return the matress and go with a different brand. Was told than fine and made an appointment for a follow-up. That was mine days ago, with no emails or calls from the company since.
This is not the first bed that I have purchased online, but now my advice is to go into a physical store and try any mattress that catches your eye or matches your criteria for a new bed. For the price, I want to be sure that a mattress will meet my needs and I'll not be stuck with a bed that promises one thing but doesn't deliver. I was hoping my experience would be much better.
Written by a customer while visiting GhostBed
Customer Rating
5
Love this bed. Have been
on November 12, 2020
Posted by: Anonymous
from United States
Love this bed. Have been waking up for years with a horribly sore back. No more. I cannot believe the difference. No more pain in the morning. Sleeping so much better. Not up three times in the night with pain. I love this bed!! Thank you.
I would recommend this to a friend!
Written by a customer while visiting GhostBed