It is definitely a cooling bed and we love it! It took some getting used to coming from a pillow top, but we love this mattress and have recommended it to several friends!
It’s advertised as medium plush but it’s actually a firm. Talked to customer service they just told me to get my kids to jump up and down on it and it should soften but still no luck. It’s a little over 2 months old. Really don’t no what to do about it at this point.