Customer reviews from GhostBed
Ghostbed - All-in-One Metal Foundation - Twin XL - Black
Average customer rating
4.4
(1,367 Reviews)
Rating breakdown 1,367 reviews
5 Stars
952
4 Stars
207
3 Stars
94
2 Stars
45
1 Star
69
91%of customers recommend this product.
(
1,167 out of
1,281)
Customer Reviews for Ghostbed - All-in-One Metal Foundation - Twin XL - Black
Customer Rating
1
Well I was very upset
on August 21, 2020
Posted by: Cody J.
from United States
Well I was very upset with the goatsbed foundation. When it arrived at the house I opened the box to look at it and the middle cross beam was missing so I had to make another one plus Boreds were broken. So no I wasn’t very happy with it
No, I would not recommend this to a friend.
Written by a customer while visiting GhostBed
Customer Rating
1
This foundation is very difficult
on August 21, 2020
Posted by: Maia C.
from United States
This foundation is very difficult to put together, and the pieces are not cut or designed to fit together normally. Because of this, it took us over 2 hours to try to make it work, with the holes not lined up, and the pieces overlapping unevenly, and even then, the slats were bowed over the main structure, i.e. sticking up and bent. Each corner of the foundation ended up looking like a hodgepodge of ill-fitting wood, just sort of slapped together with no effort to make sure the lengths of the wood would match up. Even the instructional video states that we should be fine with the wood splitting as it is put together. The quality overall is surprisingly poor considering how other furniture that one might put together - bookshelves, patio furniture, desks, and so on, - which are more complicated but do fit together. This bed foundation looks like whoever designed it had no expertise in wood, design, or carpentry.
No, I would not recommend this to a friend.
Written by a customer while visiting GhostBed
Customer Rating
5
Awesome Bed!
on August 21, 2020
Posted by: Anonymous
from United States
Took a chance and bought the GhostBed after reading some reviews. It was easy to assemble and the bed’s comfort level is terrific. Would not hesitate to purchase another GhostBed in the future.
I would recommend this to a friend!
Written by a customer while visiting GhostBed
Customer Rating
3
Strong foundation but poorly drooled
on August 22, 2020
Posted by: Renee T.
from United States
Strong foundation but poorly drooled holes for assembly
Written by a customer while visiting GhostBed
Customer Rating
1
Love the mattress but not the base.
on August 22, 2020
Posted by: Anonymous
from United States
The mattress is amazing, but don’t waste your money on the base. The base is cheaply made. It’s made of wood that they poorly cut so it doesn’t lay flat. The first base we got was missing pieces and the Second one had everything, but still wasn’t flat. The screw holes for the slacks weren’t even aligned properly. My advice buy the mattress, but don’t waste your money on the base.
No, I would not recommend this to a friend.
Written by a customer while visiting GhostBed
Customer Rating
2
GhostBed's ad reads: ... "You want simple, no-frills support for your mattress without sacrificing quality." ... DON'T BELIEVE IT!
on August 22, 2020
Posted by: Keith C.
from United States
I just finished setting up my GhostBed. It took me a whole day to get it completed. The reason was that the GhostBed Foundation was my worst experience ever (for a 'some assembly required' product). The assembly more resembled a DIY project. Materials used in the foundation frame were substandard, warped, split, broken and cracked lumber. Slats are supposed to be 2 3/8" inches wide, but if they are cracked, or missing some width, with bark still attached, GhostBed will still use them. Manufacturing tolerances don't exist since Corner Bracket connectors between end rails and side rails, as well as center rail connectors were misaligned, out of square, and up to 5/8" off from where they were supposed to be. The slats to hold up the mattress weren't long enough, and any pre drilled holes (if they were drilled at all), weren't in the right place to intersect and connect to the center rails below. When assembled (as manufactured), neither of 2 center braces, and one of side rails did not fit. Three of the rails (out of 4) were a full 5/8s of an inch above the end rails when they should have been completely flush. how
After calling GhostBed customer service twice on the matter, I told by their on line voice mail, that there would only be a 3-minute wait (and on my second call, a 4-minute wait), but I was disconnected both times after waiting 20 minutes or longer before being disconnected. Realizing that it took 11 days for the bed to arrive after I ordered it, and I didn't not want to wait any longer for another foundation to arrive that may be in a similar state of poor quality, I decided to take the foundation all apart and re-drill, and rebuild it myself from scratch. I needed to re-glue several load bearing rails because they were cracked completely through, and re-drill more than 1/2 of the predrilled slat holes that hold the mattress up. I also had to re-drill and remount corner brackets and center rail connectors so that the frame would fit together properly and sit flat on flat bed frame.
GhostBed may make great Mattresses, and that's why people buy them, but don't buy a GhostBed Foundation for their Foundation will not meet your expectations. Most buyers would be appalled. I suggest that GhostBed be more selective in its lumber sourcing, and start using a Jig in its Foundation manufacturing process to ensure that there is some semblance conformity and quality that comes from your factories.
No, I would not recommend this to a friend.
Written by a customer while visiting GhostBed
Customer Rating
1
Foundation was broken when it
on August 26, 2020
Posted by: Kim H.
from United States
Foundation was broken when it arrived Concidering it took weeks to get decided to get out my glue clamps n screws n fix it. After it dried I put it together n found the corner brackets were not installed correctly so took it apart n re installed them correctly n put it together again. All my other items were of good quality but the foundation was not. Think we need a little quality control
No, I would not recommend this to a friend.
Written by a customer while visiting GhostBed
Customer Rating
2
I like the bed, but
on August 26, 2020
Posted by: Anonymous
from United States
I like the bed, but I have tried numerous times to contact you get put on hold and also a call back number and never have heard back. As of right now I will not recommend this to anyone because of the service.
No, I would not recommend this to a friend.
Written by a customer while visiting GhostBed