Customer reviews from lg.com
LG - 24,500 BTU 230V Window Smart Air Conditioner - White
Average customer rating
4.1
(12 Reviews)
Rating breakdown 12 reviews
5 Stars
8
4 Stars
0
3 Stars
1
2 Stars
3
1 Star
0
Customer Reviews for LG - 24,500 BTU 230V Window Smart Air Conditioner - White
Posted by: Bungalow Owner
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had to buy a new air conditioner during one of the hottest weeks this summer. I must say that this air conditioner works great! I like the timer feature and how much quieter it is from my old one. I would recommend this model.
Written by a customer while visiting lg.com
Customer Rating
5
It is very powerful and a good looking machine
on September 24, 2023
Posted by: rorosen
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have this air conditioner a short time but so far it has been excellent
Written by a customer while visiting lg.com
Posted by: Dale 53
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a great product and I’m so glad I purchased it. It’s exactly what I needed for my home
Written by a customer while visiting lg.com
Posted by: BK23
from ILLINOIS
Verified Purchase:Yes
[This review was collected as part of a promotion.] UNIT WORKS RIGHT OUT OF THE BOX NO ISSUES, WIFI FEATURE IS PRICELESS TO ME AND ALSO WORKS WITHOUT ANY ISSUES
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Anonymous
from Temple Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] Can’t not get it to connect says it’s wrong info but it doesn’t offer me any other options 😞
Quality
5
Features
2
Value
5
Response from lg.comBy Jai., LG Social., July 31, 2023
Hey there. We appreciate your patience and understanding in regards to the issues that you’ve encountered. We'd like to ensure that you are being heard in your concern and we'll be more than happy to have assist you with your LG Air Conditioner. We rely on our customers like you to let us know what we're doing right and wrong so we can continue to provide the best experience possible. Please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000 and we'll be happy to assist. ^Jai.
Written by a customer while visiting lg.com
Customer Rating
3
This LG Product cools very effectively, but......
on August 20, 2023
Posted by: JD141414
Verified Purchase:Yes
This LG product cools very effectively but is much louder than my old Freidrich...But even those aren't as well-made as they used to be, but then, what is?
Quality
3
Features
3
Value
3
Response from lg.comBy Christie Alice Enoc, LG Social Media, August 20, 2023
Hi, there! We appreciate your feedback on the cooling effectiveness of your LG 24,500 BTU Smart Wi-Fi Enabled Window Air Conditioner (LW2521ERSM). We're pleased to know it's fulfilling its intended purpose. However, we're sorry to hear that the noise level is not meeting your expectations. While some noise is normal during cooling, if you're experiencing louder sounds or disruptions, it might be due to obstructions affecting airflow. Check out this link for maintenance tips to prevent such noises: https://www.lg.com/us/support/help-library/lg-air-conditioner-troubleshooting-noises--20153142128768. For further assistance, send us a private message on Facebook or Twitter via @LGUSSupport, and we'll be happy to accommodate you. `Alice
Written by a customer while visiting lg.com
Customer Rating
5
This unit has great features that enhance the perf
on September 9, 2023
Posted by: El Diablo
Verified Purchase:Yes
I bought this unit several months ago and it functions as expected. This is the second one in 11 years and
I have been pleased with both units. They are quiet and cool efficiently.
I have been pleased with both units. They are quiet and cool efficiently.
Written by a customer while visiting lg.com
Posted by: Jamesoo700
from Rome, GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Unit worked great the first month. Then the unit didn't work like it did when purchased. After three months it started iceing up. It stopped cooling and had to have the repair man come to gat my money back.
Pros: Features/Settings
Quality
2
Features
5
Value
2
Response from lg.comBy LG Customer Experience team, Customer Care, October 2, 2023
Hey there. Thank you for your time in leaving a review regarding your 24,500 BTU Smart Wi-Fi Enabled Window Air Conditioner. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Anthony
Written by a customer while visiting lg.com