Customer reviews from Samsung US
Samsung - Quick-Connect Auto Ice Maker Kit - White
Average customer rating
1
(3 Reviews)
Rating breakdown 3 reviews
5 Stars
0
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
3
0%of customers recommend this product.
(
0 out of
2)
Customer Reviews for Samsung - Quick-Connect Auto Ice Maker Kit - White
Customer Rating
1
Extra parts needed.
on November 1, 2024
Posted by: SteveJackson
Installed this yesterday on my RT16A6195SR. Unfortunately the fridge is missing the other components needed to get water from the supply to the icemaker.
Response from Samsung USBy Samsung Care, November 5, 2024
Hi SteveJackson,
We can feel your dissatisfaction with the icemaker kit. We are here to help you.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147650226), to help our team pull up your information.
Have a great day!
^Rodel
We can feel your dissatisfaction with the icemaker kit. We are here to help you.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147650226), to help our team pull up your information.
Have a great day!
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
1
Why bother
on July 11, 2025
Posted by: Greg
from Kingsland
Like everybody else, it needs parts and they give no information on the parts needed. You'd think it would be readily available
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, July 11, 2025
Hi Greg,
This is not the experience we want you to have with your service experience. We would love the opportunity to speak with you to determine how we can best assist you with your concern.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1149948305) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
This is not the experience we want you to have with your service experience. We would love the opportunity to speak with you to determine how we can best assist you with your concern.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1149948305) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
The Installation Doesn't Work
on January 26, 2026
Posted by: lerman
from Newtown, CT
The product doesn't seem to be intended for my refrigerator.
1 -- The foam block at the back of the icemaker is the wrong size. I trimmed it back and got past that step
2 -- The "fixers" (the parts that go on the back of the clips on the refrigerator to hold the water lines in place) are the wrong type. They don't match the parts that are on the refrigerator. The ones on the refrigerator seem to have places where the matching halves would snap into place. The parts that came with the icemaker need to be screwed into place. There are no matching holes for the screws.
3 -- it seems like the white water line is too long.
1 -- The foam block at the back of the icemaker is the wrong size. I trimmed it back and got past that step
2 -- The "fixers" (the parts that go on the back of the clips on the refrigerator to hold the water lines in place) are the wrong type. They don't match the parts that are on the refrigerator. The ones on the refrigerator seem to have places where the matching halves would snap into place. The parts that came with the icemaker need to be screwed into place. There are no matching holes for the screws.
3 -- it seems like the white water line is too long.
I'll try to rig something or just let the water lines hang.
No, I would not recommend this to a friend.
Design
1
Response from Samsung USBy Ricardo, Samsung Care, January 27, 2026
Hi Lerman,
We understand your disappointment with not having the best experience with installing the auto ice maker. Let us help.
This ice maker is compatible with the following Top Mount refrigerator model: RT16A61955R/AA, RT70F18LRSRAA.
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1151941859) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We understand your disappointment with not having the best experience with installing the auto ice maker. Let us help.
This ice maker is compatible with the following Top Mount refrigerator model: RT16A61955R/AA, RT70F18LRSRAA.
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1151941859) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US