Customer reviews from Samsung US
Samsung - BESPOKE 7.5 Cu. Ft. Stackable Smart Electric Dryer with Steam and AI Smart Dial - Brushed Navy
Average customer rating
4.8
(35 Reviews)
Rating breakdown 35 reviews
5 Stars
32
4 Stars
2
3 Stars
0
2 Stars
0
1 Star
1
88%of customers recommend this product.
(
7 out of
8)
Customer Reviews for Samsung - BESPOKE 7.5 Cu. Ft. Stackable Smart Electric Dryer with Steam and AI Smart Dial - Brushed Navy
Customer Rating
4
Effective and Stylish High Capacity Electric Dry
on January 10, 2023
Posted by: cataylo
from Columbus
Gender:Male
[This review was collected as part of a promotion.] This Bespoke High Capacity Dryer lives up to the name. It has an enormous capacity, that affords room for the laundry to tumble in the drum and increase exposure to the heated air. This efficiency has reduced drying times compared to prior dryers of a similar type. It offers a considerable number of preset drying cycles for quicker options to dry. Within the SmartThings app, the drying cycles and customizations can be set up and sent to the dryer.
The autosensing technology does fairly well on standard loads, but more dense fabrics, including jeans, jog bras, and running socks often require an additional timed dry cycle to complete the full drying process. This is no worse than other dryers with the same feature. There is a built-in wrinkle guard setting that will keep clothes fresh and wrinkle-free after the conclusion of the drying cycle.
The only other drawback is the during of the light in the drum when the door is open. Even after turning on the light, it will time out before I have completed emptying the drum from the load. With a dark colored inner basin and no light, It becomes a challenge to ensure I have fully empltied the dryer.
As part of a set, the Bespoke dryer has a sleek, modern stye that will liven up the laundry room and add some life back to doing laundry.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
1
Heat out in less that 2 years! Only 1 yr warranty!
on January 21, 2023
Posted by: Megtad
from North carolina
Bought new dryer and Heat went out in less than 2 years. Warranties are only 1 year so won’t cover anything.
No, I would not recommend this to a friend.
Response from Samsung USBy Charles, Samsung Care, January 26, 2023
Hi there,
We'd all like to avoid the dryer not heating up enough to dry our clothes. Let us help you by providing some straightforward advice on how to get the dryer back on track.
Your vent is probably blocked if your dryer is heating, but the clothes are still damp. A blocked vent may also cause your dryer's poor Heat and prolonged operation. Additionally, your moisture sensors might be dirty if your dryer stops working after only a few minutes with drenched clothes. These are just a few of the potential reasons, though.
Dryer not drying clothes: https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
Please ensure the dryer is not set to ECO DRY, as this mode will lengthen the cycle, possibly up to three times, while reducing the power consumption of some other cycles. Eco Dry is turned on for models that have the feature by default during the Normal and Time Dry cycles.
Dryer not drying clothes:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Here is the page for the cycles available for the dryer.
Cycle overview on pages 44-45
https://downloadcenter.samsung.com/content/UM/202210/20221008062517897/DV8900B_SimpleUX_WEB_OID55762_English.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145383678) to help our team pull up your information when you message us.
Have a great day.
^Charles
We'd all like to avoid the dryer not heating up enough to dry our clothes. Let us help you by providing some straightforward advice on how to get the dryer back on track.
Your vent is probably blocked if your dryer is heating, but the clothes are still damp. A blocked vent may also cause your dryer's poor Heat and prolonged operation. Additionally, your moisture sensors might be dirty if your dryer stops working after only a few minutes with drenched clothes. These are just a few of the potential reasons, though.
Dryer not drying clothes: https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
Please ensure the dryer is not set to ECO DRY, as this mode will lengthen the cycle, possibly up to three times, while reducing the power consumption of some other cycles. Eco Dry is turned on for models that have the feature by default during the Normal and Time Dry cycles.
Dryer not drying clothes:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Here is the page for the cycles available for the dryer.
Cycle overview on pages 44-45
https://downloadcenter.samsung.com/content/UM/202210/20221008062517897/DV8900B_SimpleUX_WEB_OID55762_English.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145383678) to help our team pull up your information when you message us.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Style and Function
on January 24, 2023
Posted by: MommieEsq3
from HEMPSTEAD
Gender:Female
[This review was collected as part of a promotion.] First of all this Washer and Dryer set is gorgeous. This deep blue color is not something I typically see and it just fit in beautifully with the decor of the laundry room.
I got the set but will review each product separately.
The dryer cycle are very quick and my ability to connect the machines to Smart things is a lifesaver. I am able to get an alert as soon as the loads are complete so I can keep laundry moving quickly. The dryer really allows the clothes to dry quickly and perfectly.
The clothes are wrinkle free and there is no need to press them after a cycle. The dryer dries my comforters really well and doesn't cause any lumps. The dryer is high capacity and can hold a good size load which allows for less time doing laundry. There are multiple settings that allow for clothes of any material to be completely dried.
I got the set but will review each product separately.
The dryer cycle are very quick and my ability to connect the machines to Smart things is a lifesaver. I am able to get an alert as soon as the loads are complete so I can keep laundry moving quickly. The dryer really allows the clothes to dry quickly and perfectly.
The clothes are wrinkle free and there is no need to press them after a cycle. The dryer dries my comforters really well and doesn't cause any lumps. The dryer is high capacity and can hold a good size load which allows for less time doing laundry. There are multiple settings that allow for clothes of any material to be completely dried.
I would recommend this to a friend!
Written by a customer while visiting The Insiders