The first time I gave this a deep clean, i put it back together and now it does not work at all, I did not submerge the bottom half in water, but the water was coming out of the holes, why i don't know??
Response from Pure EnrichmentBy Customer Service, February 5, 2026
Hi Uggh,
Thank you for sharing your feedback. We’re sorry to hear that your MistAire Ultrasonic Cool Mist Humidifier is no longer working and we’d like to help troubleshoot the issue.
Please contact us at 1-657-275-3737 or help@pureenrichment.com, and our team will work with you to resolve this.
I just received this last week and I am so frustrated. It hasn't worked st all. No mist. I had one a few years ago that was great but this is such a disappointment. My skin is so dry and I need relief. I have done everything right so now I have to send it back. I won't be replacing it
No, I would not recommend this to a friend.
Response from Pure EnrichmentBy Customer Service, December 14, 2025
Hi Heidi,
Thank you for taking the time to share your feedback about your MistAire™ Ultrasonic Cool Mist Humidifier. We sincerely apologize that your experience hasn't been what you expected.
Please know that our Pure Enrichment team is here to help in any way we can. Feel free to reach out to us by phone at 1-657-275-3737 or by email at help@pureenrichment.com. We're available to answer your questions or explore any solutions that might improve your experience.
Thank you again for your feedback, Heidi. We appreciate you and look forward to hearing from you soon.
Impossible to clean base of tank- even with vinegar/water mixture
Response from Pure EnrichmentBy Customer Service, July 8, 2025
Hi MPRR,
Thank you for taking the time to share your feedback about your MistAire Ultrasonic Cool Mist Humidifier. We sincerely apologize that your experience cleaning the tank hasn't been what you expected.
Please know that our team is here to help in any way we can. Feel free to reach out to us by phone at (714) 668-0300 or help@pureenrichment.com.
We're available to answer your questions, provide detailed cleaning instructions or explore any solutions that might improve your experience.
Thank you again for your feedback. We appreciate you and look forward to hearing from you soon.
LOVE THIS HUMIDIFIER :) HAVE BOUGHT THREE, TWO AS GIFTS AND ONE FOR MYSELF. PERFECT FOR THE BEDROOM. IT'S SO DRY IN MICHIGAN IN THE WINTER. THIS MAKES MY LIFE BETTER!
I am pleased with our humidifiers from Pure Enrichment. They have designed these with all the options you could think of and promote a much healthier environment for me significantly. With a compromised respiratory condition, it makes a big difference. It's also lightweight when empty, making it much easier to refill.