Customer reviews from cafeappliances.com
Café - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel
Average customer rating
4.4
(150 Reviews)
Rating breakdown 150 reviews
5 Stars
100
4 Stars
28
3 Stars
14
2 Stars
4
1 Star
4
89%of customers recommend this product.
(
100 out of
112)
Customer Reviews for Café - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel
Customer Rating
5
GREAT FEATURES!!!
on April 10, 2024
Posted by: Ladybug for KS
from Kansas
It was just installed today!!! I love the design, size and I know it will be wonderful!!
Response from cafeappliances.comBy Charlie, Cafe_Appliances, April 19, 2024
Thank you for taking the time to provide us with your feedback. We are joyful to hear that you are loving your new microwave. This is such a beautiful model with many great cooking settings that we hope you're enjoying.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Poor quality control/design.
on April 26, 2024
Posted by: als944
from IL
The first one Abt installed had to be replaced because of a bent lower panel.
On the second one they installed the two aluminum air filters on the bottom consistently fall out when the door is closed.
On the second one they installed the two aluminum air filters on the bottom consistently fall out when the door is closed.
I would recommend this to a friend!
Response from cafeappliances.comBy Michael, GE_Appliances, April 29, 2024
We hate to hear that you’ve had issues with multiple microwaves, and that your current model’s vent filters won’t stay in place. We want to help. We recommend ensuring that the filters are correctly placed in the unit by following instructions on page 18 of your use and care manual, found here:
https://products-salsify.geappliances.com/image/upload/s--zAyJ7wNT--/d406190fb58acc43aeb3faa886ca5ce032f9e377.pdf
If you continue to have trouble, we suggest having this issue diagnosed by a qualified technician. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
https://products-salsify.geappliances.com/image/upload/s--zAyJ7wNT--/d406190fb58acc43aeb3faa886ca5ce032f9e377.pdf
If you continue to have trouble, we suggest having this issue diagnosed by a qualified technician. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Worst microwave I’ve had
on June 2, 2024
Posted by: Heatitup
Buttons are very difficult to push and locate on touch pad. I have to press very hard to activate an option. It is not as powerful as my last microwave that was at least 10 years old. I didn’t realize this until I noticed right away that food was not heating as I was used to with the old one.I always need to keep heating after pkg directions time listed. The old one was Kenmore and much better all the way around. We definitely regret this purchase.
Response from cafeappliances.comBy Adrian, GE_Appliances, June 4, 2024
As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments along to our product team to review.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Disappointed
on June 4, 2024
Posted by: Nance68
from Loveland, CO
I would not recommend this microwave. We have only had it since March 22, 2024. We microwaved two bowls of soup, back to back. The fan went on and wouldn't go off. We had to unplug the microwave and the plug was hot, which was concerning.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Cafe_Appliances, June 5, 2024
We'd like to assist you with your microwave. This unit offers an automatic fan feature. This feature protects the microwave from too much heat rising from the cooktop below it. It automatically turns on at low speed if it senses too much heat.
If you have turned the fan on you may find that you cannot turn it off. The fan will automatically turn off when the internal parts are cool. It may stay on for 30 minutes or more after the cooktop and microwave controls are turned off.
As far as the plug overheating, we recommend service. To schedule service online, visit us at cafeappliances.com/service.
If you have turned the fan on you may find that you cannot turn it off. The fan will automatically turn off when the internal parts are cool. It may stay on for 30 minutes or more after the cooktop and microwave controls are turned off.
As far as the plug overheating, we recommend service. To schedule service online, visit us at cafeappliances.com/service.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Missed the mark on one detail.
on June 5, 2024
Posted by: R123
My only real complaint about the microwave is the key pad. It feels cheap compared to other Cafe products. It’s not very sensitive and feels like eventually the ‘buttons’ will break down over time.
Response from cafeappliances.comBy Charlie, Cafe_Appliances, June 6, 2024
We're sorry to know that you are less than satisfied with the quality of this microwave. We hope that the more you use your appliance the more you will like it.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
No to my liking
on June 5, 2024
Posted by: Perkster
Purchased this microwave and thought it was a good choice but the light over the stove isn’t bright enough and the fan doesn’t take the steam away from the front burners on the stove. The side panel is hard to read in the dark so I have to use a flashlight to see the panel.
Response from cafeappliances.comBy Charlie, Cafe_Appliances, June 6, 2024
We'd like to help you with the microwave vent system. We recommend referring to the troubleshooting steps if the vent does not remove steam. https://products.geappliances.com/appliance/gea-support-search-content?contentId=17419
We highly recommend operating the microwave in areas where there is sufficient room lighting, to ensure your safety and to properly see the control panel.
We highly recommend operating the microwave in areas where there is sufficient room lighting, to ensure your safety and to properly see the control panel.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Cafe Microwave
on June 6, 2024
Posted by: Rream
from Lutherville Md
Very happy with this microwave. No problems at all and it looks great.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great looks &f eatures
on June 7, 2024
Posted by: Ladybiker
Looks beautiful and works great. Love all the features.
Written by a customer while visiting cafeappliances.com