Customer reviews from sharkninja.com
Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
Average customer rating
4
(724 Reviews)
Rating breakdown 724 reviews
5 Stars
417
4 Stars
123
3 Stars
58
2 Stars
50
1 Star
76
78%of customers recommend this product.
(
446 out of
574)
Customer Reviews for Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
Customer Rating
1
Buyer beware
on December 21, 2025
Posted by: Eliserz
from Las vegas, nv
Gender:Female
I loved this vacuum until the bottom of the water reservoir completely detached after less than a year. So now I can’t use the mop function and they’ve been out of stock of the replacement bin for months so I haven’t even been able to purchase a replacement.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, December 23, 2025
Hi Elise,
Thanks you for taking the time to leave a review on the Shark Matrix.
At this time, we don't have an estimated date of replenishment for this item and sincerely apologize for the inconveniences cause. Please know we are working diligently to replenish our stock. If you need any further assistance, feel free to reach out to our team through our support page here: https://support.sharkninja.com/contact-us, we’d be happy to look into this for you. Thank you for your patience and understanding as we work to make this right.
Kind regards,
Shark Clean US
Thanks you for taking the time to leave a review on the Shark Matrix.
At this time, we don't have an estimated date of replenishment for this item and sincerely apologize for the inconveniences cause. Please know we are working diligently to replenish our stock. If you need any further assistance, feel free to reach out to our team through our support page here: https://support.sharkninja.com/contact-us, we’d be happy to look into this for you. Thank you for your patience and understanding as we work to make this right.
Kind regards,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great Robot with great features
on December 22, 2025
Posted by: Kevlar57
Great Robot with superior cleaning. We have two dogs and it handles the hair and dander better than our previous shark. The edge blower removes the dust bunnies the previous model would sometimes miss.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Very loud
on December 31, 2025
Posted by: Orrigger
Gender:Female
This is by far one of the loudest sweeers I’ve bought It’s a lot of maintenance and clicks as it’s sweeping
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 2, 2026
Hi there,
Thank you for your review. We’re so sorry to hear this has been your experience. It must be frustrating to have your sweeper be louder than expected and require extra maintenance. We truly appreciate you sharing this feedback with us, as it helps us understand what matters most to our customers.
Kind Regards,
Shark Clean US.
Thank you for your review. We’re so sorry to hear this has been your experience. It must be frustrating to have your sweeper be louder than expected and require extra maintenance. We truly appreciate you sharing this feedback with us, as it helps us understand what matters most to our customers.
Kind Regards,
Shark Clean US.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Works great for dog hair
on January 8, 2026
Posted by: Chrissie2025
After recently getting my 2nd puppy in less than a year (2 golden retrievers) , I NEEDED help with the constant vacuuming! Decided to try the Shark Matrix Plus 2 in 1. This seriously is the best gift a dog owner can have! i set a schedule for 2x a day to vacuum & mop at same time in the app.. Now I have CLEAN floors and less stressed out!
Written by a customer while visiting sharkninja.com