Customer reviews from sharkninja.com
Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
Average customer rating
4
(725 Reviews)
Rating breakdown 725 reviews
5 Stars
418
4 Stars
123
3 Stars
58
2 Stars
50
1 Star
76
78%of customers recommend this product.
(
446 out of
574)
Customer Reviews for Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
Customer Rating
3
Has to be filled with water EVERY day.
on November 26, 2025
Posted by: ecurranrx
from Boston, MA
Gender:Female
I have been looking at these for a long time and finally decided to get this one. It works pretty good, however it had a hard time mapping my house the map doesn't quite look right despite doing it twice. The next problem is that it continuously mops my carpets even though I marked it off as carpet. The last thing I didn't realize is that it doesn't have an extra tank for water so I have to refill the robot itself every day so that it works the next day. I didn't fill it one day and it only did a 20 min clean then returned to the base. Honestly this is probably going back because I don't have the ability to fill the robot every day its too much to remember, I will probably get one with a reservoir tank.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, December 1, 2025
Hi ecurranrx,
Thank you for taking the time to leave a review.
We’re truly sorry to hear that your Shark Matrix isn’t mapping your home properly and continues to mop over your carpet. We also apologize for the inconvenience of having to refill the water tank manually. This is definitely not the experience we want for our customers, and we appreciate you sharing this feedback. We’ll be passing it along to our team to help improve product performance and ease of use.
If you’d like further assistance, please reach out to us at 1-888-228-5531. Our hours of operation are Monday to Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re truly sorry to hear that your Shark Matrix isn’t mapping your home properly and continues to mop over your carpet. We also apologize for the inconvenience of having to refill the water tank manually. This is definitely not the experience we want for our customers, and we appreciate you sharing this feedback. We’ll be passing it along to our team to help improve product performance and ease of use.
If you’d like further assistance, please reach out to us at 1-888-228-5531. Our hours of operation are Monday to Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
Terrible product!!
on November 29, 2025
Posted by: Bree21819
Gender:Female
I have bought and returned this robot three or four times already due to the same problem. The water compartment clamp keeps breaking. You dont even have touch it and it will pop off rendering the whole thing useless. It is very cheaply made considering the price!!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, December 5, 2025
Hi there,
Thank you for taking the time to leave a review.
We’re really sorry to hear about the repeated issues with your PowerDetect Robot Vacuum. That’s not the experience we want for our customers, and we truly appreciate you sharing your feedback. We’re passing this along to our teams to help improve product quality. If you’d like further assistance, please reach out to us at 1-888-228-5531.Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re really sorry to hear about the repeated issues with your PowerDetect Robot Vacuum. That’s not the experience we want for our customers, and we truly appreciate you sharing your feedback. We’re passing this along to our teams to help improve product quality. If you’d like further assistance, please reach out to us at 1-888-228-5531.Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
2
Loved it for 9 months, now regret my purchase
on November 30, 2025
Posted by: Cdickson 122
from Utah
Gender:Female
I loved this for 9 months. The button/latch on my dust cup broke and I cannot vacuum without it taped together, and cannot use the mop feature at all. I have clicked notify me on the replacement dust cup, and still no replacements available in 2 months. This was an expensive purchase and I thought I researched it enough.
Response from sharkninja.comBy SharkNinja, December 1, 2025
Hello,
Thank you for taking the time to leave a review.
We're really unhappy you’re experiencing this, it sounds really inconvenient. You can also get replacement parts and accessories via one of our trusted retailers, like Amazon, Walmart or Target. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're really unhappy you’re experiencing this, it sounds really inconvenient. You can also get replacement parts and accessories via one of our trusted retailers, like Amazon, Walmart or Target. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
3
Too noisy but picks up well
on December 1, 2025
Posted by: Alice's mom
from NV
Gender:Female
I just got the new version of this robot after having the one you need to switch out the back to mop. This unit picks up great but it is louder than any of the other Shark robots I've had. I haven't used the mopping feature yet because I can't get it to stop going on the rug areas even when I have those areas way over estimated on the map. It's a good machine but not great. I also was not able to connect it to my Samsung s20 phone. It would only work with the app on my husband's S24. That must be because of a software issue.
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, December 3, 2025
Hello,
Thank you for taking the time to leave a review.
We’re very sorry to hear about the difficulties you’ve experienced with your Shark Matrix Plus 2-in-1 Self-Empty Robot Vacuum, including issues with mapping and device connectivity. Please know that we’ll be sharing your feedback with the appropriate teams for further review. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-888-228-5531.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re very sorry to hear about the difficulties you’ve experienced with your Shark Matrix Plus 2-in-1 Self-Empty Robot Vacuum, including issues with mapping and device connectivity. Please know that we’ll be sharing your feedback with the appropriate teams for further review. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-888-228-5531.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
3
Good product
on December 6, 2025
Posted by: Goods7506
from Williston, ND
Gender:Male
I absolutely love mine. I gave it a 3 because I have a big open living room and kitchen and then adding the two bedrooms this thing can’t make it the entire way through without having to stop and recharge and the recharging period is rough 3 hours so takes about 6 hours to get through everything ? Then, if I could.. I give a 2 star on the set up of using the mop side. Cause you have to switch it over manually then fill tray and the. Let it do its thing then relpeat the process when done. It’s faster to just get a swiffer mop and be done in 4-5 mins !
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, December 10, 2025
Hi Goods7506,
Thank you for taking the time to leave a review.
We’re thrilled to hear that you love your Shark Matrix! However, we completely understand how frustrating it can be when the unit needs to pause and recharge to cover your entire home. Your feedback is very helpful, and we truly appreciate you bringing this to our attention.
If you have any further questions or concerns, please reach out to us at 1-888-228-5531 or through our social media channels. Our hours of operation are Monday–Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday, 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re thrilled to hear that you love your Shark Matrix! However, we completely understand how frustrating it can be when the unit needs to pause and recharge to cover your entire home. Your feedback is very helpful, and we truly appreciate you bringing this to our attention.
If you have any further questions or concerns, please reach out to us at 1-888-228-5531 or through our social media channels. Our hours of operation are Monday–Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday, 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
Disappointed
on December 10, 2025
Posted by: Kel1393
Gender:Female
I have bought this AND had a replacement sent to me and both vacuums have done the same thing. The dust bin button has broken on both and it’s been within two months of use.
Response from sharkninja.comBy SharkNinja, December 10, 2025
Hi there,
Thank you for letting us know about your experience. Having the dust bin button break twice in such a short time is definitely concerning, and we’d like to look into this further. Please reach out to us at 1-888-228-5531 so our team can review the issue and assist you directly. We're open from Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, as well as on Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean.
Thank you for letting us know about your experience. Having the dust bin button break twice in such a short time is definitely concerning, and we’d like to look into this further. Please reach out to us at 1-888-228-5531 so our team can review the issue and assist you directly. We're open from Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, as well as on Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Breaks a lot
on December 13, 2025
Posted by: Disppointed
from Pendleton oregon
Gender:Female
The robot keeps having parts break such as the mop clip twice and now the main dustbin clip. It is rediculous. I’ve had it six months and it is broken more than working. I had to tape it on to keep it in place.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, December 15, 2025
Hi there,
Thank you for sharing your experience. It’s disappointing to hear that multiple parts have broken within such a short time, and we understand how frustrating it must be to deal with these issues. Your feedback is very important to us as we work to improve product durability and design. Please give us a call at 1-855-427-5127, and we’ll review this with you and explore the best options. Our team is available Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean US.
Thank you for sharing your experience. It’s disappointing to hear that multiple parts have broken within such a short time, and we understand how frustrating it must be to deal with these issues. Your feedback is very important to us as we work to improve product durability and design. Please give us a call at 1-855-427-5127, and we’ll review this with you and explore the best options. Our team is available Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean US.
Written by a customer while visiting sharkninja.com
Customer Rating
2
Don't do it!
on December 20, 2025
Posted by: JustMe912
Gender:Female
I'll start with the positive - it does a great job mapping. Negatives - you can only have 1 map. It took about an hour to map 600 square feet. It doesn't pick up anything against walls. It missed a lot in the carpet. I vacuumed with my upright afterwards, also a Shark, and it picked up so much stuff. It kept vacuuming the bottom of a shelving unit to the point of damaging it.
If you're looking for convenience, buy a Shark stick vacuum.
If you're looking for convenience, buy a Shark stick vacuum.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, December 20, 2025
Hi there,
Thank you for sharing your feedback with us. We’re so sorry to hear about the challenges you’ve experienced, and we truly appreciate your detailed review. If you’re noticing issues with suction or performance, we’d love the chance to assist you further. Please reach out to us using this direct link: https://support.sharkninja.com/contact-us.
Kind Regards,
Shark Clean US.
Thank you for sharing your feedback with us. We’re so sorry to hear about the challenges you’ve experienced, and we truly appreciate your detailed review. If you’re noticing issues with suction or performance, we’d love the chance to assist you further. Please reach out to us using this direct link: https://support.sharkninja.com/contact-us.
Kind Regards,
Shark Clean US.
Written by a customer while visiting sharkninja.com