Customer reviews from sharkninja.com
Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
Average customer rating
4
(725 Reviews)
Rating breakdown 725 reviews
5 Stars
418
4 Stars
123
3 Stars
58
2 Stars
50
1 Star
76
78%of customers recommend this product.
(
446 out of
574)
Customer Reviews for Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
Customer Rating
5
New Shark with Tower
on July 30, 2025
Posted by: New Shark
from New York
Gender:Male
So far I’ve had it for a few weeks and it’s amazing
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Happy customer
on September 18, 2025
Posted by: Rover
I'm a shark fan no disappointments in this vacuum robot. Works great
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
on September 26, 2025
Posted by: Jeeves
Love this robot! It's easy to set up and works great!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great Features
on October 22, 2025
Posted by: Val27
Yes I love my SharkNinja I use it everyday 7 days a week.
Written by a customer while visiting sharkninja.com
Customer Rating
4
it works
on October 22, 2025
Posted by: deannabuzz
Gender:Female
when it works, it works great. but the app is quite a hassle, especially if you have to delete the robot due to tech errors/issues. Also, the "brush roll is stuck" error is super frustrating even if there is nothing stuck in the robot - but if you have the robot under warranty, then they will replace it or that part.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
easy to set up
on November 15, 2025
Posted by: downbot
from ca
Gender:Male
works great but always has trouble dumping. constantly get error message saying bin full. need to empty bin. has done this since day one.
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, November 19, 2025
Hello there,
Thank you for taking the time to leave a review.
We’re glad to hear the product works well overall, but we’re sorry for the frustration caused by the bin error messages. We kindly invite you to reach out to our team via phone at 1-888-228-5531 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re glad to hear the product works well overall, but we’re sorry for the frustration caused by the bin error messages. We kindly invite you to reach out to our team via phone at 1-888-228-5531 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
2
Does not work or last
on November 19, 2025
Posted by: Matrix
from New mexico
Gender:Female
I have purchased two of these
First one quit working within 1 year
Second one came with a glitch we purchased it in August, it will not map out my home correctly, can rarely find its own dock , I usually have to search for it and return it to the dock. About every other day it gives a code, and cannot keep up with what i need it to do. Trying to reach Shark now for warranty and return it. I will NEVER purchase another Shark product again
First one quit working within 1 year
Second one came with a glitch we purchased it in August, it will not map out my home correctly, can rarely find its own dock , I usually have to search for it and return it to the dock. About every other day it gives a code, and cannot keep up with what i need it to do. Trying to reach Shark now for warranty and return it. I will NEVER purchase another Shark product again
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 20, 2025
Hello there,
Thank you for taking the time to leave a review.
We’re heartbroken to hear about the issues you’ve encountered with both units—that’s definitely not the experience we want for our customers. We understand how frustrating it must be when the product doesn’t perform as expected.
Please reach out to our Customer Care team at 1-888-228-5531 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re heartbroken to hear about the issues you’ve encountered with both units—that’s definitely not the experience we want for our customers. We understand how frustrating it must be when the product doesn’t perform as expected.
Please reach out to our Customer Care team at 1-888-228-5531 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
Not Satisfied
on November 24, 2025
Posted by: Unhappyrobotowner
Gender:Female
It broke less than a month after I received it and the part to fix it isn’t available and they told me Incan get a replacement of the whole unit but it’s not available either.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 26, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear about the trouble you’ve had with your unit. We completely understand how frustrating this must be, especially since it’s so soon after your purchase. We’ll definitely share this with our product development team for review.
Kind Regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear about the trouble you’ve had with your unit. We completely understand how frustrating this must be, especially since it’s so soon after your purchase. We’ll definitely share this with our product development team for review.
Kind Regards,
Shark Clean
Written by a customer while visiting sharkninja.com