Customer reviews from sharkninja.com
Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
Average customer rating
4
(726 Reviews)
Rating breakdown 726 reviews
5 Stars
418
4 Stars
123
3 Stars
58
2 Stars
50
1 Star
77
78%of customers recommend this product.
(
446 out of
575)
Customer Reviews for Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
Customer Rating
2
Wouldn't recommend
on February 7, 2025
Posted by: Bin64
from OH
Gender:Female
I've had this robot for about a year, it consistently runs into the furniture, it can't detect my cats in front of it, good thing they run or the vacuum would run over them, it always says there something in the roll bar, or around the wheel I never find anything, when it does run it wobbles, I tried mapping for the wet cleaning it always goes onto the carpet, I wish I would have returned it when I first got it, but I really thought after awhile it would get better, when it does work it does a nice job.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 3, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having detection troubles with your Robot vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having detection troubles with your Robot vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Written by a customer while visiting sharkninja.com
Customer Rating
5
on February 21, 2025
Posted by: Sharkira
from Washington
Gender:Female
I love my shark robot vacuum. it cleans even the smallest debris.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Don't buy this model!!
on March 7, 2025
Posted by: Not so happy customer
Gender:Male
Great when it worked but not reliable!! Worked for a year then something called the Lidar sensor is not working properly. I have cleaned as instructed done everything I can reset the machine multiple times. Nothing. There is not very good support nor is there good instructions on the lidar sensor after using a can of compressed air. I would stay away from this model and don't get the ones with the sensor that spins under the turret. Problem is there is no easy access to fix. You have to get under the protective cover to fix which is basically impossible.
Response from sharkninja.comBy SharkNinja, March 12, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with the Lidar sensor for your Robot Vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with the Lidar sensor for your Robot Vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Written by a customer while visiting sharkninja.com
Customer Rating
5
WoW What a Vacuum
on March 4, 2025
Posted by: Matrix 2-1
from Massachusetts
Gender:Male
Product is amazing does as it should, easy to use and set up. Minor tweaking after setting up carpet zones and this thing works flawlessly. I highly recommend this vaccum for any household. The Shark/Ninja family support team is amazing and will help with any and all situations and stand by their product 110%. Again Highly recommended
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Disappointed
on March 11, 2025
Posted by: BH34
Very disappointed with this. I have a shark vacuum and was excited for this. The fluid reservoir broke after a month so I am waiting for a replacement on that. Meanwhile the app randomly deletes the map of my house so I am continually spending time remapping the house. Not worth the money.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 18, 2025
Hello,
Thank you for taking the time to leave a review.
This isn’t the experience we want our customers to have, and we’re eager to help here. We will share your feedback regarding the warranty policies and the app with the relevant teams internally. If you need any further assistance with your product and to check on the replacement order, please don’t hesitate to reach back out to our team at 1-855-427-5127.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
This isn’t the experience we want our customers to have, and we’re eager to help here. We will share your feedback regarding the warranty policies and the app with the relevant teams internally. If you need any further assistance with your product and to check on the replacement order, please don’t hesitate to reach back out to our team at 1-855-427-5127.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
Great features did not last long at all
on March 16, 2025
Posted by: Frahnk
from New Bedford ma
Gender:Male
Bought almost 2 years ago it did not hold up poor vacuum poor mopping wish I knew all they advertised was not going to help
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 18, 2025
Hello,
Thank you for taking the time to leave a review.
We’re disappointed to hear about your experience. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re disappointed to hear about your experience. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
4
Now model robot
on March 17, 2025
Posted by: Louie
from Mohawk, NY
Gender:Male
Finally had the full functionality of the new model robot explained to me - So far - so good - Love the mopping capability
Written by a customer while visiting sharkninja.com
Customer Rating
5
I am very blessed and satisfying
on March 22, 2025
Posted by: Fawzia
from Ottawa Ontario Canada
Gender:Female
I did receive my shark about a month ago I am extremely happy
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com