Customer reviews from sharkninja.com
Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
Average customer rating
4
(726 Reviews)
Rating breakdown 726 reviews
5 Stars
418
4 Stars
123
3 Stars
58
2 Stars
50
1 Star
77
78%of customers recommend this product.
(
446 out of
575)
Customer Reviews for Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
Customer Rating
5
Worth the buy!
on September 27, 2023
Posted by: alinad1
[This review was collected as part of a promotion.] I genuinely love this 2 in 1. There are pros and cons but the simplicity and convenience alone outweigh the cons. To start, the packaging was simple and well done. It wasn’t hard to get everything out, no styrofoam covering the room, and very few pieces to manage. Setup took 5 minutes! Plug in the base, set the dock, attach the little side brush and dock the vacuum. The app is easy to use with a friendly UI and took no time at all connecting the vacuum to Wi-Fi. I really love the mapping feature. It takes a bit to set up to map your home and it’s not good with smaller objects, so just be sure to clear the floor of any toddler leftovers first! You can schedule cleanings, tell it when and where to vacuum and you can mark out carpeted areas for it to avoid when mopping. I have many toddlers and 2 cats, and this vacuum is a dream! It cuts down on daily sweeping on my tile and keeps the floors in the bedrooms clean and tidy, just be mindful of legos! The biggest draw back is swapping out the dust bin for the mop bucket, and clearing the water afterwards. You have to reset the device each time you decide to switch between mopping and vacuuming. I mostly just leave it to the vacuum for convenience sake, but on deep clean days, being able to have it mop a specified area (like the kitchen) after I move onto a different area makes it convenient!
I would highly recommend this as a vacuum alone but despite some of the drawbacks of the mopping, it’s well worth the buy!
I would highly recommend this as a vacuum alone but despite some of the drawbacks of the mopping, it’s well worth the buy!
Written by a customer while visiting influenster.com
Customer Rating
5
Mops and vacuums
on September 27, 2023
Posted by: jesusp6
[This review was collected as part of a promotion.] This Shark 2&1 is great! Unboxing and setup are easy. As long as you follow the directions, the app is easy to set up. You can also control the shark from the app on your phone. The shark even communicates with you! The shark maps out each room and cleans what area it needs to clean. I use the mopping feature for my kitchen area and Vacuum the carpet area of my house. The shark tells you when the battery is low and when to empty the reservoir. Im very happy with this vacuum
Written by a customer while visiting influenster.com
Customer Rating
5
Best Little Housekeeper
on September 27, 2023
Posted by: trc
[This review was collected as part of a promotion.] I love my Shark 2-in-1 robot vacuum. It is so easy to fill it up and let it sweep and mop at the same time between my more intensive cleaning sessions to help keep my house maintained throughout busy weeks. The only thing I would change is a way to use just the vacuum feature without having to change the attachment, but I understand that the machine can’t just vacuum with the mop pad intact. Overall, I would definitely recommend!
Written by a customer while visiting influenster.com
Customer Rating
4
Has potential
on September 27, 2023
Posted by: gabriellem89
[This review was collected as part of a promotion.] I’ll preface this by saying that I am a creature of habit so learning a new product always gives me some trouble. While I fully acknowledge that navigating it will become easier with time, I do feel like getting past the initial kinks was annoying. I found myself comparing it to my previous, very old and one function only robot vacuum- this one does not have a handle to help with moving it and it got stuck trying to return to its dock because it didn’t realize there was a wall in between it and the dock. That being said, I do appreciate the self-emptying feature - while quite loud, it’s a peace of mind for someone who would forget to empty their vacuum and then wonder why it wasn’t working as well. The ability to engage the mopping feature is a plus, and I’m sure will be more helpful once I get the mapping to work correctly.
Written by a customer while visiting influenster.com
Customer Rating
5
Amazing. It does everything by itself.
on September 27, 2023
Posted by: tobys5
[This review was collected as part of a promotion.] I have wanted one of these for a while. Admittedly, I was skeptical. I have been using this Shark Matrix 2-in-1 robot for about 2 weeks now and its AMAZING! I hardly even notice its there. But I definitely notice the difference. Thank you for the opportunity Influenster.
Written by a customer while visiting influenster.com
Customer Rating
5
Best vacuum cleaner ever :)
on September 27, 2023
Posted by: pravindrar
[This review was collected as part of a promotion.] We have been using this vacuum for over a month now and are impressed with its cleaning ability.It has all the fancy features one can think of like mapping, dry and wet mode, scheduling.Such an improvement over the previous Shark that we owned which did not have any mapping features.Cleans like a dream and makes it easy to keep the house clean with 2 young kids.To all the parents out there -go get this dream clean machine.Highly recommended.
[We got this as a promotion from influenster and Shark in exchange of an honest review.]
Written by a customer while visiting influenster.com
Customer Rating
5
Like having a roommate that cleans but never makes a mess.
on October 11, 2023
Posted by: isaiahs6
[This review was collected as part of a promotion.] The performance of this vacuum is great and I can’t complain. Does a great job with cleaning and makes it so I only have to do minor things? It is very quiet and easy to set up. I have it clean while I am sleeping and it doesn’t bother me at all. Also the ease to use the app to run it makes it easy to clean when I’m not home. Can do both dry and wet cleaning to keep the floors looking very clean.
Written by a customer while visiting influenster.com
Customer Rating
5
Best vacuum mop!
on October 16, 2023
Posted by: cabadabing
[This review was collected as part of a promotion.] This product was absolutely incredible to try out! I have not a single complaint about this product very durable and cleans up so nicely! It mops squeaky clean! The only downfall and negative review I’d have to say about this product is corners it’s horrible with corners other than that this thing is so convenient and worth every penny!!
Written by a customer while visiting influenster.com