Customer reviews from sharkninja.com
Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
Average customer rating
4
(726 Reviews)
Rating breakdown 726 reviews
5 Stars
418
4 Stars
123
3 Stars
58
2 Stars
50
1 Star
77
78%of customers recommend this product.
(
446 out of
575)
Customer Reviews for Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
Customer Rating
5
on January 22, 2023
Posted by: SandyG
Gender:Female
It's slower but it works pretty good. Battery does not last as long as the earlier model.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
on January 22, 2023
Posted by: PETE
from Burkeville Texas
Gender:Male
I bought it a few days ago and opened it and was disappointed that It didn't have TWO of the edge brushes like the one I thought I was ordering, Instead I got an OLDER MODEL that you are trying to get rid of OLD STOCK
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Thought it would be a great, it wasn’t!
on January 25, 2023
Posted by: EvoGeorge
from Washington
Gender:Male
I bought this in October of 2022. I bought this after having owned a shark apex vacuum that is wonderful. As a robot vacuum I was initially pretty happy. It was quieter than my iRobot vacuum, which was nice. The mopping feature is so complicated we don’t use it, and it’s definitely not suitable for a home with pets. After three months I constantly find it dead, or so wrapped up in dog hair that it won’t do anything. Pretty disappointed compared to my Shark Apex vacuum.
No, I would not recommend this to a friend.
Response from sharkninja.comBy Shark Robotics, June 15, 2023
Hi there,
I am really sorry to hear you weren’t entirely satisfied with your Shark, your comments will be taken on board to ensure we can improve our products and services.
I noticed that you mentioned issues with dog hair being wrapped up. We suggest trying to clean your brushroll. This will help the robot clean more effectively. Please see the link below to our self-guided troubleshooting. Where you can find assistance to learn how to clean your robots brushroll effectively.
https://support.sharkclean.com/hc/en-us/articles/5981156941468-RV2600WA-Series-Shark-AI-Ultra-2-in-1-Robot-Self-Empty-XL-Troubleshooting-Guide
If I could please ask you to give our customer service team a call so that they may assist you with the mopping feature.
Please don't hesitate to get in touch and they will be happy to investigate any queries you have. We're here to help!
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
Shark Clean US
I am really sorry to hear you weren’t entirely satisfied with your Shark, your comments will be taken on board to ensure we can improve our products and services.
I noticed that you mentioned issues with dog hair being wrapped up. We suggest trying to clean your brushroll. This will help the robot clean more effectively. Please see the link below to our self-guided troubleshooting. Where you can find assistance to learn how to clean your robots brushroll effectively.
https://support.sharkclean.com/hc/en-us/articles/5981156941468-RV2600WA-Series-Shark-AI-Ultra-2-in-1-Robot-Self-Empty-XL-Troubleshooting-Guide
If I could please ask you to give our customer service team a call so that they may assist you with the mopping feature.
Please don't hesitate to get in touch and they will be happy to investigate any queries you have. We're here to help!
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
2
Worked for a week
on January 26, 2023
Posted by: Hunter
Gender:Male
I really liked this. Really wanted to like it forever. Really loved the mopping features and just getting up all of the doghair and not worrying. Now, after less than 2 weeks usage, the robot refuses to go to the areas that are requested to be cleaned. I've reset to factory settings, remapped the home multiple times, etc. This is super super frustrating.
No, I would not recommend this to a friend.
Response from sharkninja.comBy Ida Safari, Shark Robotics, February 1, 2023
Hi there,
Thank you for taking the time to leave us your feedback.
I am so sorry to hear about your experience with your Shark, please know that I will be sure to pass your feedback on to the relevant teams.
If I could please ask you to reach out to our customer service team so they can assist with the navigation.
Please don't hesitate to get in touch and they will be happy to help with any queries you may have.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
Shark Clean US
Thank you for taking the time to leave us your feedback.
I am so sorry to hear about your experience with your Shark, please know that I will be sure to pass your feedback on to the relevant teams.
If I could please ask you to reach out to our customer service team so they can assist with the navigation.
Please don't hesitate to get in touch and they will be happy to help with any queries you may have.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
4
Good vac & mop. App needs work
on January 27, 2023
Posted by: Carrie
from Colorado
Vac and mop do a great job. The mop does better than expected. Doesn't leave streaks and cleans well. I love the automatic empty feature. I wish it didn't have the navigation sticking out of the top. It would fit in a lot more spaces if it were flat. The app leaves a lot to be desired. The app on my previous off-brand robot vac was way better and it cost 1/4 of the price of this one. I hope they improve it soon. I think time will tell as to whether or not this product is worth the price.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Not satisfied with the cleaning
on January 27, 2023
Posted by: Rajneesh
from Boston MA
Gender:Male
We bought this 2 months ago and started using a week ago but not really satisfied with the vacuum so far, we see the dust infront of us while the vacuum navigating across. We had to sweep again after the vacuum. Didn’t try the mop yet. Is there anyway i can return this product and get my money back?
No, I would not recommend this to a friend.
Response from sharkninja.comBy Shark Robotics, June 15, 2023
Hi Rajneesh,
Thank you for taking the time to leave us your feedback.
I see you mentioned that your robot is not quite picking up some of the dust in your home. Please can I recommend, if you haven't done so already, changing the suction level to "MAX" via the app.
This will increase the suction on your robot and allow it to collect the remaining dust satisfactorily. I would like to make you aware that by using the "MAX" mode, your battery runtime will naturally decrease at a faster rate as the robot is drawing more power.
Also, I would encourage you to save your updated cleaning preferences in the settings. This way the robot will always run in the suction mode specified by you.
If you would like any assistance from our customer service team, please don't hesitate to get in touch and they will be happy to help with any queries you may have.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
Shark Clean US
Thank you for taking the time to leave us your feedback.
I see you mentioned that your robot is not quite picking up some of the dust in your home. Please can I recommend, if you haven't done so already, changing the suction level to "MAX" via the app.
This will increase the suction on your robot and allow it to collect the remaining dust satisfactorily. I would like to make you aware that by using the "MAX" mode, your battery runtime will naturally decrease at a faster rate as the robot is drawing more power.
Also, I would encourage you to save your updated cleaning preferences in the settings. This way the robot will always run in the suction mode specified by you.
If you would like any assistance from our customer service team, please don't hesitate to get in touch and they will be happy to help with any queries you may have.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
3
on January 28, 2023
Posted by: Gonzo
Gender:Female
I have tile in kitchen, which the mop portion does not clean well at all. The vacuum part does it’s part well but if you are using the mop/vacuum it does not automatically unload the dirt into the unit… didn’t know that!
I have hardwood floors throughout my house there the mop vacuum works nicely.. But again does not discharge the dirt automatically.. bummed.
I have hardwood floors throughout my house there the mop vacuum works nicely.. But again does not discharge the dirt automatically.. bummed.
No, I would not recommend this to a friend.
Written by a customer while visiting sharkninja.com
Customer Rating
3
Please add one feature to the app
on January 29, 2023
Posted by: Robi
from California
Gender:Male
This product is awesome except for one missing feature in the app you can’t use it with Apple HomeKit or Siri shortcuts 😭
I would recommend this to a friend!
Response from sharkninja.comBy Shark Robotics, June 15, 2023
Hi there,
Thank you very much for your review. Your feedback is really appreciated as it helps us to understand what our customers love about our products and what we can improve upon.
If you would like any assistance or advice from our customer service team, please don't hesitate to get in touch and they'll be happy to help with any queries that you have.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
Shark Clean US
Thank you very much for your review. Your feedback is really appreciated as it helps us to understand what our customers love about our products and what we can improve upon.
If you would like any assistance or advice from our customer service team, please don't hesitate to get in touch and they'll be happy to help with any queries that you have.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
Shark Clean US
Written by a customer while visiting sharkninja.com