Customer reviews from sharkninja.com
Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
Average customer rating
4
(726 Reviews)
Rating breakdown 726 reviews
5 Stars
418
4 Stars
123
3 Stars
58
2 Stars
50
1 Star
77
78%of customers recommend this product.
(
446 out of
575)
Customer Reviews for Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
Customer Rating
5
Exceptional
on November 4, 2025
Posted by: Exceptional
from Texas
Gender:Female
Exceptional, works like a dream for our 2,400 sq. ft. home.
Written by a customer while visiting sharkninja.com
Customer Rating
5
First robot vacuum and it has been a home run!
on September 10, 2022
Posted by: TW990
from Massachusetts
Gender:Male
[This review was collected as part of a promotion.] I've been on the fence as to whether to get a robot vacuum as many of my friends have one and they love it. I have a busy household and my floors are in constant need of vacuuming and pulling out the handheld vacuum multiple times a day is a real pain. So that is why I was ecstatic to try the Shark AI Ultra robot vacuum with self emptying and XL container. I was beyond impressed. First, assembly was a breeze - as simply as snapping in the brush and picking a spot for the home base near an outlet. Setting up control of the vacuum through the app was also super-easy and quick. The initial mapping run of the vacuum was quick and amazingly accurate. using the app to mark off and name rooms was quick and easy too. I was even able to quickly establish no-go zones using the app like near my pets water dish to prevent it from being knocked over. I programmed the vacuum to run twice daily and it does a great job getting the entire floor of my house including against cabinets and corners. It is remarkably smart in avoiding obstacles and stairs - the first time it was running I stood near the stairs worried that it would tumble over but to my surprise it deftly cleaned to the edge of the stairs and turned around. It does a great job on both carpets and hardwood floors and switches seamlessly between them. Lastly, I am always amazed at how accurately and without issue it returns to its base, the home base unit automatically sucks up the dirt and debris into the XL container and it really is XL - the capacity is phenomenal. I don't know how I lived without this product!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Worth every penny!
on September 19, 2022
Posted by: Nay22
from Houston, TX
Gender:Female
[This review was collected as part of a promotion.] My dog sheds like crazy and I get tired of pulling out my big vacuum to pick up her hair. All I have to do is set the vacuum to clean everything up. It’s not loud and actually does a better job than any other vacuum I’ve ever owned.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
The shark IQ XL robot is awesome
on September 19, 2022
Posted by: Papi Chulo 616
from Grand Rapids, Michigan
Gender:Male
[This review was collected as part of a promotion.] The shark IQ XL is awesome! You can connect it to your phone and have it clean when you want to. It has a dumping station for the robot to dump the particles which are contained inside. You only have to manually dump it once every 30 days and that's word from the manufacturer. And you can also connect it to your Alexa. It works very well pet hair. I have to give this robot a five-star review I really love it so much!!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Luxury vacuum
on September 19, 2022
Posted by: jeserae22
from Niagara Falls. NY
Gender:Female
[This review was collected as part of a promotion.] Genius vacuum not only that it also maps easy well maps easy to put together no issues no issues this really did go back to the station empty out the contents into the bin which is incredible I haven't had to change it as of yet it's easy to maneuver to the map they're using firmly on the app I didn't have any issues with the app navigating with this virtual wall was perfect old vacuum usage is bumped everywhere this one is strategically exactly perfect the way that it maneuvers in the house it can work on my wood floor my carpet seemlessly doesn't miss a beat It love being able to control it from the phone to set up when it goes to vacuum my house I have a dog this did not get caught up on my long Haired dog this is a dream for a person that has a pet because it's impossible to keep up with all of the hair this eliminates all of that don't have any stray dog hair in my house this is not too loud either battery last a long time
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Best thing I ever got
on September 19, 2022
Posted by: creative cook
from port washington, ny
Gender:Female
[This review was collected as part of a promotion.] Having four little kids (oldest is five years old), you can imagine that my house gets full of crumbs and other dirt every. single. day. I used to spend hours every evening cleaning...now I just focus on picking the toys off the floor and wiping the surfaces and the Shark does all the rest. It is smart, figures out where to go on its own, and fits into small places. Really changed my life!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Works Great
on September 21, 2022
Posted by: Amyb
from West Blocton, AL
Gender:Female
[This review was collected as part of a promotion.] I really like the updated map the room program they have on this one, feels like it gets around easier. Very convient to not only sweep but also mop, so it's an actual hands free cleaning process now. Self emptying and self cleaning now! Love the app on my phone, got a suprise guest coming home with the kids? Just start it from the app!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Robot
on September 24, 2022
Posted by: Dee01
from Chicago,Il
Gender:Male
[This review was collected as part of a promotion.] This product was simply amazing it worked great in my apartment. It cleaned my apartment so great. I use this product everyday. I have recommended this product to all of my family and friends to use. It definitely was easy to use and assemble.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com