Customer reviews from sharkninja.com
Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
Average customer rating
4
(726 Reviews)
Rating breakdown 726 reviews
5 Stars
418
4 Stars
123
3 Stars
58
2 Stars
50
1 Star
77
78%of customers recommend this product.
(
446 out of
575)
Customer Reviews for Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
Customer Rating
5
Love it
on September 11, 2022
Posted by: Babka
from Suffolk, Va
Gender:Female
[This review was collected as part of a promotion.] This is a fantastic vacuum. Very quiet when running. You hook it up to wifi and it maps your house. You can set up zones for carpet and hardwood for mopping and/or vacuuming. Using the app is easy and can direct the vacuum to clean as you need. It does a great job on pet hair and doesn't get clogged with the hair. Perfect with having 3 cats and a dog. Highly recommend this product since I no longer need to pull out my heavy vacuum or mop.
I would recommend this to a friend!
Response from sharkninja.comBy Ida Safari, Shark Robotics, September 12, 2022
Hi there,
Thank you for your review. Your feedback and support is really appreciated.
That's amazing to hear the RV2610WA has made your cleaning routine easier!
If you would like any assistance from our customer service team, please don't hesitate to get in touch and they will be happy to look into any queries you have.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
Shark Clean US
Thank you for your review. Your feedback and support is really appreciated.
That's amazing to hear the RV2610WA has made your cleaning routine easier!
If you would like any assistance from our customer service team, please don't hesitate to get in touch and they will be happy to look into any queries you have.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
5
great vacuum
on September 11, 2022
Posted by: lsirois40
from van buren
Gender:Female
[This review was collected as part of a promotion.] the setup was very easy, and the app was very easy as well. it keeps my home clean. if you have allergies this vacuum is a must. picks up mostly everything including animal hair. it's easy to clean up and does a good job.
I would recommend this to a friend!
Response from sharkninja.comBy Ida Safari, Shark Robotics, September 12, 2022
Hi there,
Thank you for taking the time to leave your feedback. Your feedback is greatly appreciated.
If you would like any assistance from our customer service team, please don't hesitate to get in touch and they will be happy to look into any queries you have.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
Shark Clean US
Thank you for taking the time to leave your feedback. Your feedback is greatly appreciated.
If you would like any assistance from our customer service team, please don't hesitate to get in touch and they will be happy to look into any queries you have.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great so far
on September 12, 2022
Posted by: North270
Gender:Male
[This review was collected as part of a promotion.] Really excited to try this out. I eventually plan to have two of these in my home. Works really well so far and covers well with the mapping. Really look forward to seeing how long the docking container last.
I would recommend this to a friend!
Response from sharkninja.comBy Ida Safari, Shark Robotics, September 12, 2022
Hi there,
Thank you for leaving a review.
Its so good to hear that you're enjoying the RV2610WA!
If you have not already, we would highly recommend downloading latest version of the SharkClean app. This will allow you to fully enjoy all the latest features and benefits of your Shark connected robot.
If you would like any assistance from our customer service team, please don't hesitate to get in touch and they will be happy to look into any queries you have.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
Shark Clean US
Thank you for leaving a review.
Its so good to hear that you're enjoying the RV2610WA!
If you have not already, we would highly recommend downloading latest version of the SharkClean app. This will allow you to fully enjoy all the latest features and benefits of your Shark connected robot.
If you would like any assistance from our customer service team, please don't hesitate to get in touch and they will be happy to look into any queries you have.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love it so far
on September 12, 2022
Posted by: Carey 34
from Austin, TX
Gender:Female
[This review was collected as part of a promotion.] It's pretty fantastic to have a self-emptying vaccuum robot. This might finally be the answer to my constant need to vaccuum dog hair. I've only had it about 10 days but have used it every day since and really enjoy it. The thing is really dang smart and I love the mapping feature on the app. I've yet to delve in to the self mopping but I cannot wait! The whole product is so high quality.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Time Saver
on September 13, 2022
Posted by: ZacC
from Texas
Gender:Male
I bought this to save time on the weekends. I have set it up to run during the day and works great. I was able to use the no clean zones to keep it from going behind the couch and getting stuck in cords.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
This thing is beyond amazing!
on September 13, 2022
Posted by: Heathersp
from Alabama
Gender:Female
[This review was collected as part of a promotion.] This thing is beyond amazing! I give it 5 stars all the way! It cleans my house floor as I don't have the time too. It is perfect for those ALAWAS on the go like our family! You will love this and be thankful you got it! It is a lifesaver!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
The Best Robot Vacuum Ever!
on September 14, 2022
Posted by: Anonymous
from Abilene, TX
Gender:Female
[This review was collected as part of a promotion.] I got the Shark US - Shark Al Ultra 2-in-1 Self Robot with the Self-Empty feature. I love this vacuum. It really does vacuum the floors as well as a manual vacuum. This robot does it all. It goes from the hard floors to carpet to rugs without any issues. It went under our kitchen table and I watched as it maneuvered and thought it was going to get stuck. I was so surprised when it figured its way out of the tangle of chair and table legs. When it is full or the battery is low, it trucks back to is home station and empties itself!. It make a blowing noise and it blows its contents into a bin in the docking station. Now, we have 3 cats and due to static electricity their fur will stick to the outside and the inside of the machine. We use a quick puff of compressed air and it cleans the collection parts up, quick and easy. The mopping feature, we are still trying to master. It does really well, and I suspect it will do much better once we have mastered the app. Overall, this is a great vacuum. We are having a lot of fun with it and our floors are always clean.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Awesome Awesome machine
on September 14, 2022
Posted by: firemanblm
from South Dakota
Gender:Male
[This review was collected as part of a promotion.] My wife has wanted one of these for a long time. It is great. Cleans quietly and self empties. Has a great ability to clean all of the floor without missing anything. Surprises the pets. Very "fun" cleaning tool. You will like it.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com