Customer reviews from sharkninja.com
Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
Average customer rating
4
(726 Reviews)
Rating breakdown 726 reviews
5 Stars
418
4 Stars
123
3 Stars
58
2 Stars
50
1 Star
77
78%of customers recommend this product.
(
446 out of
575)
Customer Reviews for Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
Customer Rating
5
Great Features!
on September 7, 2022
Posted by: Suzy21
from Columbus, Ohio
Gender:Female
[This review was collected as part of a promotion.] I am consistently impressed with shark products overall and this little robot did not disappoint! We are busy people and it's amazing to be able to schedule it's cleaning times so you can come home to clean floors and can start relaxing in the evening immediately. I highly recommend!
I would recommend this to a friend!
Response from sharkninja.comBy Ida Safari, Shark Robotics, September 8, 2022
Hi there,
Thank you for your review and feedback for the Shark RV2610WA!
It's so great to hear that you're loving your purchase! To enjoy all of the latest features and benefits of your Shark connected robot we request downloading latest version of the app.
If you would like any assistance from our customer service team, please don't hesitate to get in touch and they will be happy to look into any queries you have.
Kind regards,
Shark Clean US
Thank you for your review and feedback for the Shark RV2610WA!
It's so great to hear that you're loving your purchase! To enjoy all of the latest features and benefits of your Shark connected robot we request downloading latest version of the app.
If you would like any assistance from our customer service team, please don't hesitate to get in touch and they will be happy to look into any queries you have.
Kind regards,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Works great
on September 10, 2022
Posted by: Thom3540
from Bemidji, MN
Gender:Female
[This review was collected as part of a promotion.] I am a huge shark advocate. If I can have my household items shark brand, that's exactly what they'll be. This robot vacuum is the perfect addition to my collection. It is so slick and easy to use. It works great, especially since I have many transition strips in my old house, it handles them well and cleans nicely.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great robot vacuum
on September 10, 2022
Posted by: Kaity
from GA
Gender:Female
[This review was collected as part of a promotion.] This is an awesome robot vacuum. I love it so much! It makes neat sounds and the app is super easy to use. I have no complaints. It is easy to set up, so I am happy with that too. My cats don’t mind it either.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Amazing!
on September 10, 2022
Posted by: Thoov
from Michigan
Gender:Female
[This review was collected as part of a promotion.] This thing is a tank!!! I am obsessed. Working full time and going to school full time my house sometimes gets neglected. You can set this on your phone to vacuum any day and anytime of day. I simply set it up and it does the rest. I love this so much
I would recommend this to a friend!
Response from sharkninja.comBy Ida Safari, Shark Robotics, September 12, 2022
Hi there,
Thank you for your review, your feedback is really appreciated.
It is so great to hear that the RV2610WA has been helpful with keeping your home clean with your busy schedule!
If you would like any assistance from our customer service team, please don't hesitate to get in touch and they will be happy to look into any queries you have.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
Shark Robot US
Thank you for your review, your feedback is really appreciated.
It is so great to hear that the RV2610WA has been helpful with keeping your home clean with your busy schedule!
If you would like any assistance from our customer service team, please don't hesitate to get in touch and they will be happy to look into any queries you have.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
Shark Robot US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Amazing!
on September 10, 2022
Posted by: 504nolasoulja
from LA
Gender:Female
[This review was collected as part of a promotion.] The Shark AI Ultra 2 in 1 Robot Self Empty XL is amazing! It cleans so good and has been a lifesaver in my busy life. It builds a map of your house easier and quicker than other modles before it. I love that it is self emptying so it can run on a set schedule when I'm not home. The mop function isn't good enough to replace actual mopping but it's great for in between moppings as a little extra light mop.
I would recommend this to a friend!
Response from sharkninja.comBy Ida Safari, Shark Robotics, September 12, 2022
Hello there,
Thank you for your review, your feedback is really appreciated.
It is so great to hear that the RV2610WA has been a helpful addition to your cleaning routine.
If you would like any assistance from our customer service team, please don't hesitate to get in touch and they will be happy to look into any queries you have.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
Shark Robot US
Thank you for your review, your feedback is really appreciated.
It is so great to hear that the RV2610WA has been a helpful addition to your cleaning routine.
If you would like any assistance from our customer service team, please don't hesitate to get in touch and they will be happy to look into any queries you have.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
Shark Robot US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Absolutely amazing
on September 10, 2022
Posted by: Mrschop83
from Missouri
Gender:Female
[This review was collected as part of a promotion.] If you don’t have one of these, you better run and get one today! This thing does it all for a robot vacuum. I love the app features, to customize your needs of cleaning. You can see where it has been and zone it to not go there, what areas are carpet and where not to mop. Simply amazing!
I would recommend this to a friend!
Response from sharkninja.comBy Ida Safari, Shark Robotics, September 12, 2022
Hi there,
Thank you for leaving your review.
Its so good to hear that you're enjoying the SharkClean app features!
If you would like any assistance from our customer service team, please don't hesitate to get in touch and they will be happy to look into any queries you have.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
Thank you for leaving your review.
Its so good to hear that you're enjoying the SharkClean app features!
If you would like any assistance from our customer service team, please don't hesitate to get in touch and they will be happy to look into any queries you have.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love love love love
on September 10, 2022
Posted by: Ladiisim
from Tennessee
Gender:Female
[This review was collected as part of a promotion.] This vacuum is sooooo much better than the roomba. I have a husky and you know they shed shed shed. Well this lovely vacuum sucks it all up! You don’t have to buy much extra accessories either. I do nothing but look at my great clean carpets!
I would recommend this to a friend!
Response from sharkninja.comBy Ida Safari, Shark Robotics, September 12, 2022
Hello there,
Thank you for your review, your feedback is really appreciated!
It is so great to hear that the RV2610WA has been a helpful addition to your cleaning routine.
We would highly recommend downloading latest version of the SharkClean app. This will allow you to fully enjoy all the latest features and benefits of your Shark connected robot.
If you would like any assistance from our customer service team, please don't hesitate to get in touch and they will be happy to look into any queries you have.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
Shark Robot US
Thank you for your review, your feedback is really appreciated!
It is so great to hear that the RV2610WA has been a helpful addition to your cleaning routine.
We would highly recommend downloading latest version of the SharkClean app. This will allow you to fully enjoy all the latest features and benefits of your Shark connected robot.
If you would like any assistance from our customer service team, please don't hesitate to get in touch and they will be happy to look into any queries you have.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
Shark Robot US
Written by a customer while visiting sharkninja.com
Customer Rating
5
In love
on September 11, 2022
Posted by: Mzbobbiejo
from Warren, Ohio
Gender:Female
[This review was collected as part of a promotion.] This robo is the best ever!!! And the fact I can have to do work from my phone while I’m not home, I LOVE!!!! Mops and sweeps is amazing and it does a great job! I’ve already told all my friends and family go buy one and they are missing out in an amazing robo!
I would recommend this to a friend!
Response from sharkninja.comBy Ida Safari, Shark Robotics, September 12, 2022
Hi there,
Thank you for your review. Your feedback and support is really appreciated.
I'm so glad to hear that you are loving the SharkClean app!
If you would like any assistance from our customer service team, please don't hesitate to get in touch and they will be happy to look into any queries you have.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
Shark Clean US
Thank you for your review. Your feedback and support is really appreciated.
I'm so glad to hear that you are loving the SharkClean app!
If you would like any assistance from our customer service team, please don't hesitate to get in touch and they will be happy to look into any queries you have.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
Shark Clean US
Written by a customer while visiting sharkninja.com