Customer reviews from sharkninja.com
Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
Average customer rating
4
(726 Reviews)
Rating breakdown 726 reviews
5 Stars
418
4 Stars
123
3 Stars
58
2 Stars
50
1 Star
77
78%of customers recommend this product.
(
446 out of
575)
Customer Reviews for Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
Customer Rating
5
Makes cleaning easy
on September 29, 2022
Posted by: Bcase474
from Omaha
Gender:Female
[This review was collected as part of a promotion.] This takes off at least 30 minutes or more from my cleaning time! It vacuums and mops. And yes it does carpet very well. You can set up cleaning zones. Hard floor vs carpet or even heavy traffic areas. You can also set a timer for it to clean you don’t have to get on the app every day to start it mine runs every night at 7. I was worried it would not get over the room divider but it gets over just fine. Set up is easy you just download the app and let it do its test runs and it will map your home! My kids also love it because it’s one less chore for them. It dumps on its own. The base holds dirt for many days I haven’t had to empty it yet.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
So far so good
on September 25, 2022
Posted by: Rasy28
[This review was collected as part of a promotion.] This vacuum seems to do a great job vacuuming as far as section goes, but I haven't tried the mopping future yet. It seems like it will do a good job but I'm not entirely sure how thorough it's going to be just yet. I'll definitely give it a try
Response from sharkninja.comBy Shark Robotics, June 15, 2023
Hi there,
Thank you for your review. Your feedback and support is really appreciated.
To enjoy all of the latest features and benefits of your Shark connected robot we request downloading latest version of the app!
If you would like any assistance from our customer service team, please don't hesitate to get in touch and they will be happy to look into any queries you have.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
Shark Clean US
Thank you for your review. Your feedback and support is really appreciated.
To enjoy all of the latest features and benefits of your Shark connected robot we request downloading latest version of the app!
If you would like any assistance from our customer service team, please don't hesitate to get in touch and they will be happy to look into any queries you have.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love this!
on September 7, 2022
Posted by: Anonymous
from Dearing GA
Gender:Male
[This review was collected as part of a promotion.] This is absolutely amazing! It's easy to set up. It's big enough to clean large areas fast. It charges quickly as well and has a long battery life. I love the mop attachment it has and it's awesome they include a extra mop head and cleaner! It cleans really well and it's easy to empty out the dirt and grime it picks up off the floor. I can definitely see myself having this beauty last for years! It's an amazing addition to my cleaning and saves me alot of time!
I would recommend this to a friend!
Response from sharkninja.comBy Ida Safari, Shark Robotics, September 8, 2022
Hello there,
Thank you for your review, your feedback is really appreciated.
It is so great to hear that the RV2610WA has been a helpful addition to your cleaning routine.
If you have not already we would highly recommend downloading latest version of the SharkClean app. This will allow you to fully enjoy all the latest features and benefits of your Shark connected robot.
If you would like any assistance from our customer service team, please don't hesitate to get in touch and they will be happy to look into any queries you have.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
Shark Clean US
Thank you for your review, your feedback is really appreciated.
It is so great to hear that the RV2610WA has been a helpful addition to your cleaning routine.
If you have not already we would highly recommend downloading latest version of the SharkClean app. This will allow you to fully enjoy all the latest features and benefits of your Shark connected robot.
If you would like any assistance from our customer service team, please don't hesitate to get in touch and they will be happy to look into any queries you have.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Excellent product
on September 13, 2022
Posted by: Gasboy1
from Townsend, Ga
Gender:Male
[This review was collected as part of a promotion.] Shark makes some excellent products and this one is no different. I already had a Shark Robot Vacuum. I was intrigued by this machines ability to do sonic mopping. The vacuum part works like my other unit. Quiet, efficient, and does a pretty good job of cleaning the floors. Especially if you consider I have multiple rugs for it to clean and a Pitbull and Husky. The Husky gives this machine a real workout. The mopping function worked pretty well but it is not really a good fit for my home. I have numerous rugs that are taped down (for my dogs not to slip). I was able to map around them but it's much less efficient than the vacuum and honestly I can mop the floor pretty quickly. If you have hard floors and minimal rugs then this is your dream machine.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Makes life easier
on September 14, 2022
Posted by: Korrock83
from Devils LAke ND
Gender:Female
[This review was collected as part of a promotion.] Who doesn’t love a fresh vacuumed floor and you didn’t have to do it yourself? This model is a lot quieter than an older version I have had. I love that you can set a schedule and know it will be done. I do feel like the route it mapped out of my house is a bit confusing and doesnt go the best route. A work smarter not harder kind of thing. With my sq footage it does take two trips so it does take longer for each cleaning because it has to go back to base and recharge. It is nice it just goes to charge and then will pick up where it left off. The self cleaning option is a bit loud but an awesome feature.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
great
on September 20, 2022
Posted by: juleslol
[This review was collected as part of a promotion.] okay so this vacuum works great I’m glad it can be controlled from an app it’s very convenient it cleans well by itself or with some floor cleaner added the self empty thing is cool i like to dump it out everyday tho i dont like looking at it
Written by a customer while visiting sharkninja.com
Customer Rating
4
Great vacuum!
on September 20, 2022
Posted by: BH1994
Gender:Female
[This review was collected as part of a promotion.] I’ve always wanted one of these so when I seen I could get this I was super excited! I love that I don’t have to worry about vacuuming constantly now with a 3 year old & 1 1/2 year old running around. Price wise I don’t think I would pay for it but I do love the convenience of it.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
AMAZING
on September 7, 2022
Posted by: Richk
from Tidioute pa
Gender:Male
[This review was collected as part of a promotion.] This is just absolutely astounding!! I would definitely and I mean definitely recommend this to anyone who has never experienced the way of shark!!! Great name great features great quality and just overall 100 percent worth it, easy to program and use
I would recommend this to a friend!
Response from sharkninja.comBy Ida Safari, Shark Robotics, September 8, 2022
Hello there,
Thank you for your review.
It is so great to hear about your experience with the RV2610WA!
If you have not already we would highly recommend downloading latest version of the SharkClean app. This will allow you to fully enjoy all the latest features and benefits of your Shark connected robot.
If you would like any assistance from our customer service team with regards to the app, please don't hesitate to get in touch and they will be happy to look into any queries you have.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
Shark Clean US
Thank you for your review.
It is so great to hear about your experience with the RV2610WA!
If you have not already we would highly recommend downloading latest version of the SharkClean app. This will allow you to fully enjoy all the latest features and benefits of your Shark connected robot.
If you would like any assistance from our customer service team with regards to the app, please don't hesitate to get in touch and they will be happy to look into any queries you have.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
Shark Clean US
Written by a customer while visiting sharkninja.com