Customer reviews from sharkninja.com
Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
Average customer rating
4
(726 Reviews)
Rating breakdown 726 reviews
5 Stars
418
4 Stars
123
3 Stars
58
2 Stars
50
1 Star
77
78%of customers recommend this product.
(
446 out of
575)
Customer Reviews for Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
Customer Rating
5
Own 3
on September 1, 2022
Posted by: Shark Sweden
from Chicago
Gender:Male
Love ‘Em! Had trouble with AI360 connecting with Wi-Fi
I would recommend this to a friend!
Response from sharkninja.comBy Ida Safari, Shark Robotics, September 8, 2022
Hello there,
Thank you for taking the time to give us your feedback. It is greatly appreciated.
I'm so sorry to hear that the app had trouble connecting to Wi-Fi. Please know that I will pass on your comment to the relevant teams.
If you would like any assistance from our customer service team, please don't hesitate to get in touch and they will be happy to look into any queries you have.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
Shark Clean US
Thank you for taking the time to give us your feedback. It is greatly appreciated.
I'm so sorry to hear that the app had trouble connecting to Wi-Fi. Please know that I will pass on your comment to the relevant teams.
If you would like any assistance from our customer service team, please don't hesitate to get in touch and they will be happy to look into any queries you have.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Very helpful
on September 12, 2022
Posted by: ChelsyLovee
from FL
Gender:Female
[This review was collected as part of a promotion.] I am amazed by how much this robot helps me especially when I come home from work and don’t want to clean. I come home and my house has already been vacuumed by this spectacular little guy! You can schedule when you want it to clean your house with the app and can even choose from an eco friendly clean to a more thorough and powerful one. He empties himself out and goes back to his dock once the cleaning is done and is truly a big hell for me as a full time working mother. I highly recommend investing in one of these to help you out and keep your home clean at all times. Follow the instructions with the app and you will learn how to use it pretty quickly.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
mop
on January 24, 2023
Posted by: tmrand
Gender:Female
We bought this for my mother in law. Cannot figure out where the mopping liquid goes?
Response from sharkninja.comBy Shark Robotics, June 15, 2023
Hi there,
Thank you for leaving your review.
Please follow the link below as it will take you to our owner's manual. Within the owner's manual you will find photos and instructions on where to fill the VACMOP solution.
https://support.sharkclean.com/hc/en-us/article_attachments/6729555656476/RV2600WA_Series_IB_E_REV_Mv5__2_.pdf
If you would like any assistance from our customer service team, please don't hesitate to get in touch and they will be happy to help with any queries you may have.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
Shark Clean US
Thank you for leaving your review.
Please follow the link below as it will take you to our owner's manual. Within the owner's manual you will find photos and instructions on where to fill the VACMOP solution.
https://support.sharkclean.com/hc/en-us/article_attachments/6729555656476/RV2600WA_Series_IB_E_REV_Mv5__2_.pdf
If you would like any assistance from our customer service team, please don't hesitate to get in touch and they will be happy to help with any queries you may have.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
5
AMAZING!!!
on September 9, 2022
Posted by: Cindy Lou Who
from Johnstown, PA
Gender:Female
[This review was collected as part of a promotion.] This vacuum is AMAZING!!! It was extremely easy to set up. I placed the base in my dining room and gave it an initial charge for several hours. I downloaded the app which easily took me through mapping my home, and choosing my schedule. Done! It completely sweeps every room. It does a fantastic job throughout my home, from my tile kitchen to the deep shag in my bedroom. I have a short haired cat who sheds year round, so this is perfect for me. I love that I can run it while I’m at work, and come home to freshly swept floors. I’m surprised at how quiet it is. The mopping feature is such a bonus! It quickly and thoroughly cleaned my kitchen tile. This definitely has made my home life easier. I LOVE IT!!!
I would recommend this to a friend!
Response from sharkninja.comBy Ida Safari, Shark Robotics, September 9, 2022
Hello there,
Thank you for taking the time to leave us your feedback. Your feedback is valued.
I'm so happy to hear that the RV2610WA has been a wonderful addition to your home, and if you ever need any assistance or advice from our customer service team regarding your purchase, please feel free to get in touch using the following link.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
Shark Clean US
Thank you for taking the time to leave us your feedback. Your feedback is valued.
I'm so happy to hear that the RV2610WA has been a wonderful addition to your home, and if you ever need any assistance or advice from our customer service team regarding your purchase, please feel free to get in touch using the following link.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Brilliant Vacuum!
on September 12, 2022
Posted by: Dwork
from Atlanta
Gender:Female
[This review was collected as part of a promotion.] This vacuum/ mop is so incredibly convenient to use. It maps out the rooms so we can tell it to vacuum the entire first floor but only mop the kitchen. The vacuum does not miss a spot. It sweeps ini rows and keeps the rows tight ensuring all dirt has been picked up.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love it!!
on September 27, 2022
Posted by: Shay H
from Georgia
Gender:Female
[This review was collected as part of a promotion.] I absolutely love it!! I have many Shark products and gadgets and this just added to the list of how awesome this brand is. I mean vacuum and mop all in one and controlled by an app, is just great. It was super easy to set up and get it started and it went right to the charging station and emptied itself when finished. Now that did scare me a little because it was super loud but still cool at the same time. Unfortunately you do have to switch the tray out on the bottom to go from vacuum to mop feature. And the mop feature won't empty on it's own. But the compartments are pretty easy to open, empty and clean. I also love that it came with a cleaning solution and additional cleaning pads. I wish it had a hose so I could vacuum my stairs but I think this may be my new favorite toy either way lol
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Amazed by this little vacuum.
on November 24, 2022
Posted by: zchrymmmy
from Missouri
Gender:Female
[This review was collected as part of a promotion.] This little robot vacuum really packs a punch! I had seen a lot of other vacuums that people insisted wouldn't work with iur carpets due to having 3 husky dogs. Huskies shed quite a bit. I thought I would try this anyways. I love all their products so far. Well, I gotta say I am amazed! This not only vacuumed my carpets better than other brand vacuums did, it did it without having me do the work. It doesn't fall down steps either. And once it is done, it goes back to its own docking station to empty all the dirt. I don't have to clean out the dock for at least a month to 2 months. Honestly, It is 1000% better than I thought it would be.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
on January 31, 2023
Posted by: emma
Gender:Female
I absolutely love this product!! I am a senior citizen with whole house vinyl plank flooring.
Clean Elizabeth does my vacuuming and mopping when needed. This has taken a load off my housecleaning chores.
Clean Elizabeth does my vacuuming and mopping when needed. This has taken a load off my housecleaning chores.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com