Customer reviews from sharkninja.com
Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
Average customer rating
4
(726 Reviews)
Rating breakdown 726 reviews
5 Stars
418
4 Stars
123
3 Stars
58
2 Stars
50
1 Star
77
78%of customers recommend this product.
(
446 out of
575)
Customer Reviews for Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
Customer Rating
1
Not worth the aggravation.
on October 27, 2025
Posted by: Mel in CA
from CA
Gender:Female
I thought this would make my life easier and was I wrong! It cannot figure out where it is and I have had to remap my rooms multiple times. If I don't use it for a week, it cannot find itself. Then if I drop/re-add it, it cannot pair with my wi-fi. The roller is constantly clogging. It catches and gets stuck on the edges of area rugs. It misses large areas of floor in a room that should be simple to sweep. Do not waste your money on this model.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 7, 2025
Hi Mel,
Thank you so much for taking the time to share your feedback.
We’re truly sorry to hear about the issues you’ve experienced with your robot vacuum — from needing to remap multiple times, to Wi-Fi connectivity problems, clogging, getting stuck on area rug edges, and missing spots. We completely understand how frustrating this must be, and we want to make things right.
Please know that your concerns have been shared with our internal teams for review.
In the meantime, we’d love the opportunity to help troubleshoot and ensure your product is working as it should. Kindly reach out to our Customer Service team at 1-888-228-5531, and we’ll be happy to assist you further.Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean CA.
Thank you so much for taking the time to share your feedback.
We’re truly sorry to hear about the issues you’ve experienced with your robot vacuum — from needing to remap multiple times, to Wi-Fi connectivity problems, clogging, getting stuck on area rug edges, and missing spots. We completely understand how frustrating this must be, and we want to make things right.
Please know that your concerns have been shared with our internal teams for review.
In the meantime, we’d love the opportunity to help troubleshoot and ensure your product is working as it should. Kindly reach out to our Customer Service team at 1-888-228-5531, and we’ll be happy to assist you further.Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean CA.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Factory does not care about the consumer!
on October 30, 2025
Posted by: Ted Henry
Gender:Male
Do not buy this product. I purchased this unit in 2023. It performed well, then started squawking Error Message: 6; bumper sensors failed. Factory would not permit me to buy the replacement sensors/POD to repair my unit's problem. The factor tried to force me to purchase a new unit, but offered a 30% discount, money I did not want to spend. I did not want a new unit. I wanted to repair my unit. Tough luck, said the factory. Shark, that is poor marketing. Because of your policy behavior, I will never buy a Shark Product again. Dyson will be my next purchase.
Response from sharkninja.comBy SharkNinja, November 7, 2025
Hello Ted,
Thank you for taking time to leave a review.
We're truly sorry to hear about the issues you’ve encountered with your unit. We understand how frustrating it must be to have a product you initially enjoyed develop a problem, and even more so when the repair options don’t meet your expectations. At Shark, we strive to provide high-quality products and support, and it’s clear we’ve fallen short in your case. Your feedback about the sensor issue and the repair policy is incredibly important, and we'll make sure it’s shared with our team for review.
Kind Regards,
Shark Clean
Thank you for taking time to leave a review.
We're truly sorry to hear about the issues you’ve encountered with your unit. We understand how frustrating it must be to have a product you initially enjoyed develop a problem, and even more so when the repair options don’t meet your expectations. At Shark, we strive to provide high-quality products and support, and it’s clear we’ve fallen short in your case. Your feedback about the sensor issue and the repair policy is incredibly important, and we'll make sure it’s shared with our team for review.
Kind Regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
Mop Resivor cheaply made. Skip this buy
on November 2, 2025
Posted by: desertdove85
from Missouri
Gender:Female
I used the mop part twice before it broke. Like a chunk of the plastic broke off when it bumped into my cabinet. I walked into my bathroom the robot was back on the charging device and there was a corner of the mop sitting on my floor. I went to go purchase another mop part so I can mop while im at work and its been out of stock.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 3, 2025
Hello desertdove85,
Thank you for taking the time to leave a review.
We're so sorry that your Shark Matrix broke. We totally understand how frustrating this must be and we're here to help. We kindly invite you to reach out to our team via phone at 1-888-228-5531. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry that your Shark Matrix broke. We totally understand how frustrating this must be and we're here to help. We kindly invite you to reach out to our team via phone at 1-888-228-5531. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
I am in love with my Shark Robot!
on September 12, 2022
Posted by: mpm607
from Endicott NY
Gender:Male
[This review was collected as part of a promotion.] For years I have wanted a robot vacuum. I have heard mixed reviews from friends regarding various brands, but after seeing this new Shark model, decided to try it out.
Long story short - I love it. I have already had it do 30 cleaning runs (over 10 hours of run time) and for the most part, they have been flawless. It is amazing to watch it map out your house and then navigate around cleaning it the floor. Once you have your house mapped, it is easy to set a schedule, create "no-go zones", and review the history. We have 2 large dogs. I have it run each evening and love coming downstairs in the morning in bare feet and feeling a clean floor beneath me and not seeing doghair "poofs" everywhere.
The mopping feature is always fantastic. It vacuums as it mops and does the same great job that it does in vacuum mode. You do need to swap some parts on it to switch to mop mode, but it is easy to do and the app let's you designate "carpet zones" that it will avoid while mopping. The self-empty feature is also great, as it allows the robot to keep cleaning without you needing to step in and empty it.
I have run into a few negatives. The app never seems to reflect the true battery level. This caused me some confusion when I was initially charging it. I have also noted several cleanings where the robot returned to the base to recharge, and then never went back to finish cleaning. When this happens, it typically has only missed one room, so it has not been a big deal.
Overall, I love it and highly recommend it!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Is everything you need in life!
on September 25, 2022
Posted by: Wife01
from Texas
Gender:Female
[This review was collected as part of a promotion.] I'm super glad with this product. The quality is amazing, efficient, heavy duty! The features are fantastic, I feel so happy that when I come back from work everything is clean. We have a dog and also helps a lot, cleaning all the hair. I just love it!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
It cleans up pet hair
on September 28, 2022
Posted by: Aliceeee
from SJ, CA
Gender:Female
[This review was collected as part of a promotion.] This is our first robot vacuum and I’m in love! When you first open it, you have to download the app and choose a name for the vacuum. You then let it do some mapping of your house. It’s smart enough that it won’t go and fall off the stairs. We’ve been using it every day since we got it, and we like it for the most part.
We have 2 dogs that shed a lot, every day. I’d say it takes about 1.5 hours for it to clean 2 bedrooms, a bathroom, kitchen, living and dining room. Our home is a tri-level so we only have it cleaning the 2nd floor. It stays around an area for 15-20 minutes and it goes back and forth. It did have to go back to the dock twice to empty itself. The sound when it’s emptying itself is sooo loud. I wish there was a way for the suction/fan to be more quiet. While it’s cleaning and if there’s something in the way like my dog, it gets confused and will continue to try to “clean” the area until my dog moves away. It’s also really strong!! It’s pushed a couple boxes out of the way to clean the floor. I like that it cleans up quite a bit of dog hair, but I feel like for my house to be truly clean, it will need to clean multiple times a day before I can use it once a day. I do like the mapping, and I like that it’s smart enough to go over different areas, but I feel like it gets confused and will try to clean an area over and over and over. Maybe it feels it’s not clean enough so it keeps going back? But I’d say this is a great vacuum and comparing it to my friends vacuum, it’s working pretty well!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
So far so good as if week 2
on October 3, 2022
Posted by: Clean Elizabeth
Gender:Female
I've been using it several times a week. Both the sweeping and mopping are working well. It's awesome to not have that task on my shoulders. My niece and nephews can play on the floor without a bunch of fur and dirt everywhere.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
My new best friend
on October 9, 2022
Posted by: tinaj16
from Kansas
Gender:Female
[This review was collected as part of a promotion.] This thing is great! I work in a school and by the time I get home the very last thing I want to do is vacuum. In comes my new hero the new shark robot vacuum. The initial setup of getting everything put together and plugged in took just a few minutes. Then all you need to do is let your new best vacuum buddy find it's way around by exploring your house and creating a map of your surroundings. Once it has figured out where it can and cannot go it will return to the base and then empty out all the dust and debris into the reservoir. I love that you don't have to do *anything* right away. It will let you keep the dust and debris in the reservoir for quite a few cleanings. You better start thinking of new names for your new vacuum because it is soon to be your new friend.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com