Customer reviews from homedics.com
Homedics - TotalComfort Ultrasonic Humidifier-2.0 Multi Light - White
Average customer rating
3.3
(108 Reviews)
Rating breakdown 108 reviews
5 Stars
41
4 Stars
14
3 Stars
12
2 Stars
13
1 Star
28
57%of customers recommend this product.
(
54 out of
94)
Customer Reviews for Homedics - TotalComfort Ultrasonic Humidifier-2.0 Multi Light - White
Customer Rating
2
No mist and lots of mold
on April 1, 2019
Posted by: RachelH
from New York
Length of ownership:3 months
So disappointed in this product. I bought this because my infant son had a cold and really wish I went with another brand. After just a week or so of using it the top part where the mist comes out was all black with mold. There is no way to clean that top part properly to remove the build up. I have been cleaning the bottom parts regularly but there is no way to clean the entire device. It’s also really hit or miss with the mist. Similar to other reviewers I would wake up and notice the tank was still full even though it was supposedly running all night. This was a big waste of money.
No, I would not recommend this to a friend.
Response from homedics.comBy John, Consumer Relations, April 5, 2019
We are sorry to hear this. Please contact Consumer Relations at 1-800-466-3342 Monday through Friday 8:30 a.m. to 7:00 p.m. EST for assistance.
Written by a customer while visiting homedics.com
Customer Rating
1
Piece of garbage
on December 5, 2018
Posted by: Johansson24
from Chicago, IL
Length of ownership:1 week
Worked one night, now won’t even turn on. Save your money and time and buy a different product.
No, I would not recommend this to a friend.
Response from homedics.comBy Daniel , Consumer Relations , January 4, 2019
Thank you for your review. We are sorry to hear about the issue you are having with your product. Please contact our consumer relations department at 1-800-466-3342 M-F 8:30am-7:00pm ET.
Written by a customer while visiting homedics.com
Customer Rating
3
Just a Humidifier
on November 4, 2019
Posted by: That1Girl
from Texas
Length of ownership:1 week
[This review was collected as part of a promotion.] I got this nifty little humidifier thinking that I'd be able to use it as a diffuser because the description said that I could add essential oils. This is a great humidifier with all sorts of settings but it stinks as a diffuser. It has a tray where you can add oil to this little pad but you can't put the oil in the tank. Unfortunately, you can't smell the oil even when you use way more oil than suggested in the instructions. I'll keep this in the closet in the event that we need a humidifier someday but I won't be using it like I had hoped.
No, I would not recommend this to a friend.
Written by a customer while visiting homedics.com
Customer Rating
5
I love this product!
on November 21, 2019
Posted by: Nubbin
from Minnesota
Length of ownership:1 week
[This review was collected as part of a promotion.] I am so happy with this humidifier! It's so dry in my bedroom and as I get older I seem to have more allergies, especially having pets. I have been using this at night for a week now and I am sleeping so much better! Very quiet running, great options for nightlight, auto timer and more!
I would recommend this to a friend!
Written by a customer while visiting homedics.com
Customer Rating
2
Mold/mildew problems
on November 27, 2020
Posted by: Pinkpanda
from Virginia
Length of ownership:3 months
I bought 2 of these and no matter how often I clean and replace the water there is mold and mildew. There is not a way to take it apart enough to clean each of the components.
No, I would not recommend this to a friend.
Response from homedics.comBy Consumer Relations, November 30, 2020
We are sorry to hear this. Please contact Consumer Relations at 1-800-466-3342 Monday through Friday 8:30 a.m. to 5:00 p.m. EST or email cservice@homedics.com for assistance.
Written by a customer while visiting homedics.com
Customer Rating
3
Reset cleaning light
on December 26, 2020
Posted by: str8uppackfan
Length of ownership:3 months
I bought this in September 2020 and it has worked great until about a week ago. Cleaned the transducer and tried to reset the cleaning light and now it just stays red. How do I fix this or do I return for an exchange?
Response from homedics.comBy Consumer Relations, December 30, 2020
We are sorry to hear this. Please contact Consumer Relations at 1-800-466-3342 Monday through Friday 8:30 a.m. to 5:00 p.m. EST or email cservice@homedics.com for assistance.
Written by a customer while visiting homedics.com
Customer Rating
1
Garbage
on February 7, 2021
Posted by: JB126890
from Rochester, Michigan
Length of ownership:1 week
I bought this tonight and was excited to try it. So far, nothing but frustrated. The demineralization cartridge doesn’t fit into the tank anywhere. “Just drop it in the tank”. The tank holds a cup of water at best so I don’t know where I’m supposed to “drop” it cuz I can’t close the thing with it anywhere. The color changing lights? Only one color is showing. Red. No instructions on how to change the colors. You’d think you push the color button but I’m getting on/off functionality so that’s not it. Oh and the lift and carry handle? That’s not lifting anything but the top because the two pieces are separate and don’t click or connect in any way so it’s useless. It’s garbage and going right back to the store.
No, I would not recommend this to a friend.
Response from homedics.comBy Consumer Relations, February 8, 2021
We are sorry to hear of the issue you are having. The humidifier has a 0.5 gallon tank. To fill the white water tank, grasp tank handle and lift up from humidifier base. Turn the tank upside down—remove the tank cap by turning it counter-clockwise. Fill the water tank with clean, cool (not cold) water. We recommend using distilled water if you live in a hard water area. Please the demineralization cartridge inside the water tank. Replace the tank cap by turning clockwise until tight. Install the tank back on the base of the unit.
The select a color for the nightlight, press the nightlight button to turn the nightlight on. The nightlight will continuously scroll through the 7 colors. Press the nightlight button to stop scrolling and park on your favorite color. Press the nightlight button again to turn the nightlight off.
The white humidifier tank does not snap onto the base of the humidifier. This is to allow for easy tank removal for filling. Please contact Consumer Relations at 1-800-466-3342 Monday through Friday 8:30 a.m. to 5:00 p.m. EST or email cservice@homedics.com if you need further assistance. assistance.
The select a color for the nightlight, press the nightlight button to turn the nightlight on. The nightlight will continuously scroll through the 7 colors. Press the nightlight button to stop scrolling and park on your favorite color. Press the nightlight button again to turn the nightlight off.
The white humidifier tank does not snap onto the base of the humidifier. This is to allow for easy tank removal for filling. Please contact Consumer Relations at 1-800-466-3342 Monday through Friday 8:30 a.m. to 5:00 p.m. EST or email cservice@homedics.com if you need further assistance. assistance.
Written by a customer while visiting homedics.com
Customer Rating
3
No mist
on March 1, 2021
Posted by: Leah51
from MA
Length of ownership:6 months
6 Months. Cleaned per instructions. No steam mist but engine is going.
No, I would not recommend this to a friend.
Response from homedics.comBy Consumer Relations, March 2, 2021
We are sorry to hear this. Please remove the water tank from the base and turn the tank upside down. Press and release the spring loaded valve in the center of the tank cap (it looks like a button) about 15 - 20 times. Reseat the tank onto the base of the humidifier. If this does not resolve the issue, please contact Consumer Relations at 1-800-466-3342 Monday through Friday 8:30 a.m. to 5:00 p.m. EST or email cservice@homedics.com for assistance.
Written by a customer while visiting homedics.com