Customer reviews from homedics.com
Homedics - TotalComfort Ultrasonic Humidifier-2.0 Multi Light - White
Average customer rating
3.3
(108 Reviews)
Rating breakdown 108 reviews
5 Stars
41
4 Stars
14
3 Stars
12
2 Stars
13
1 Star
28
57%of customers recommend this product.
(
54 out of
94)
Customer Reviews for Homedics - TotalComfort Ultrasonic Humidifier-2.0 Multi Light - White
Customer Rating
2
It doesn’t produce humidity
on February 5, 2019
Posted by: Bummed and frustrated
Length of ownership:1 week
I used it one night. The whole night I ran it in the highest humidity setting. My sinuses were a tiny bit better. The next morning I noticed the water was still full. Maybe a tiny bit lower. It’s on & seems to be working, but it obviously isn’t producing humidity. Did I do something wrong?
No, I would not recommend this to a friend.
Response from homedics.comBy Daniel , HoMedics , February 25, 2019
Thank you for your review. We are sorry to hear about the issue you are having with your product. Please contact our consumer relations department at 1-800-466-3342 M-F 8:30am-7:00pm ET.
Written by a customer while visiting homedics.com
Customer Rating
2
idk what to do
on February 4, 2019
Posted by: imconfused
Length of ownership:1 week
I am struggling so hard and I don’t know how to take off the tank cap and fill it
Response from homedics.comBy Daniel , HoMedics , February 25, 2019
Thank you for your review. We are sorry to hear about the issue you are having with your product. Please contact our consumer relations department at 1-800-466-3342 M-F 8:30am-7:00pm ET.
Written by a customer while visiting homedics.com
Customer Rating
2
Disappointing
on March 16, 2019
Posted by: Lori59
from Lawrenceville GA
Length of ownership:3 months
I have been using mine for a little over a month and am very disappointed. The humidifier runs fine but its not producing any humidity. This defeats the purpose for buying it in the first place especially since it is primarily a humidifier.
No, I would not recommend this to a friend.
Response from homedics.comBy Daniel , Consumer Relations , March 29, 2019
Thank you for your review. This unit is designed for a small sized room, please confirm that you are using it in a location that is fit. If you need assistance please feel free to contact us at 1-800-466-3342 M-F 8:30am-7:00pm ET.
Written by a customer while visiting homedics.com
Customer Rating
2
To noisy
on November 19, 2019
Posted by: babbs55
from East Alton
Length of ownership:1 month
[This review was collected as part of a promotion.] Recently received this in the mail. Was excited that I could put oil on pad in bottom. I filled it with water and turned it on. Then a short time later I began to look for my water that was dripping , just to find out it's the humidifier. It's to noisy and always has red lights using my electric. It doesn't shut off correctly.
No, I would not recommend this to a friend.
Response from homedics.comBy Consumer Relations, November 20, 2019
We are sorry to hear this. Please contact Consumer Relations at 1-800-466-3342 Monday through Friday 8:30 a.m. to 7:00 p.m. EST for assistance.
Written by a customer while visiting homedics.com
Customer Rating
1
Doesn’t Work
on February 18, 2020
Posted by: Travis01
Read through the instructions, filled it with water, plugged it in, and the red light indicates that there’s no water. Tried pressing the power button and nothing happened. None of the buttons even seem like real buttons. They just look like stickers on the side of the humidifier. After 30min of reading through instructions and trying to get this to work we gave up. Definitely will be returning this product. Really disappointed because we really needed this tonight since we are sick.
No, I would not recommend this to a friend.
Response from homedics.comBy Consumer Relations, February 20, 2020
We are sorry to hear this. Please return the product to the place of purchase or contact Consumer Relations at 1-800-466-3342 Monday through Friday 8:30 a.m. to 7:00 p.m. EST for troubleshooting assistance.
Written by a customer while visiting homedics.com
Customer Rating
1
Red light won't go off
on November 16, 2020
Posted by: Debbie28
Length of ownership:1 week
We've used this for about a week. The red light was on this morning, so I emptied it and cleaned it per the manual. There was gray water in it, and I think it was from the included demineralization cartridge. Yuck. I let it completely dry out. Filled it, plugged it in, and RED light! Tried several times, and followed the troubleshooting listed on this site. Still on! If it does this after a week, I'm concerned about it after several months. It still mists, which is why it gets 2 stars. I will be returning it.
No, I would not recommend this to a friend.
Response from homedics.comBy Consumer Relations, November 17, 2020
We are sorry to hear this. Please contact Consumer Relations at 1-800-466-3342 Monday through Friday 8:30 a.m. to 5:00 p.m. EST or email cservice@homedics.com for assistance.
Written by a customer while visiting homedics.com
Customer Rating
4
Nightlight won’t turn off
on March 26, 2021
Posted by: Aly1267
Length of ownership:6 months
I love this humidifier so much, it just sucks that I can use it at night! The nightlight setting was working perfectly fine for the first few months and now I can’t get it to turn off. I always have it set to green. I know that one tap is to turn the light on, the second tap is to stick to a color, and the third is to turn off the light. However, every time I press the button a third time to turn it off, the tank starts glowing blue. Even if the humidifier is completely turned off but still plugged into the wall it will continue flowing blue. I want to use it at night but I just can’t with how bright the light is. Has anyone else encountered this issue? And if so, please let me know if you were able to fix it!
I would recommend this to a friend!
Written by a customer while visiting homedics.com
Customer Rating
2
No mist and lots of mold
on April 1, 2019
Posted by: RachelH
from New York
Length of ownership:3 months
So disappointed in this product. I bought this because my infant son had a cold and really wish I went with another brand. After just a week or so of using it the top part where the mist comes out was all black with mold. There is no way to clean that top part properly to remove the build up. I have been cleaning the bottom parts regularly but there is no way to clean the entire device. It’s also really hit or miss with the mist. Similar to other reviewers I would wake up and notice the tank was still full even though it was supposedly running all night. This was a big waste of money.
No, I would not recommend this to a friend.
Response from homedics.comBy John, Consumer Relations, April 5, 2019
We are sorry to hear this. Please contact Consumer Relations at 1-800-466-3342 Monday through Friday 8:30 a.m. to 7:00 p.m. EST for assistance.
Written by a customer while visiting homedics.com