Customer Reviews for Quip - Smart, Rechargeable Toothbrush - All-Pink
Customer Rating
1
Head falls off during use
on July 20, 2026
Posted by: WiscoBrusher
from Madison, Wi
Toothbrush head falls off while I’m using. I’ve tried everything to keep it on except for tape (which would get gross). Disappointed that Quip clearly saw a problem with this design and has it on clearance. Mine was past warranty so I bought a new one that is battery only (like the one I replaced this for!). Otherwise I like the timer/tracker and the large head. Not sure if the vibration really does anything (on any electric toothbrush to be honest!).
No, I would not recommend this to a friend.
Response from QuipBy quip Team, July 20, 2026
We're sorry to hear this, but it sounds like there may be damage to the handle which is preventing your brush heads from connecting properly. Please send a quick photo of the upper portion of your handle (without your brush head!) to our team, via help@getquip.com and they can help diagnose!
You can also submit a warranty claim here: https://returns.getquip.com/#/
I bought this recently, charged it full. Within days of using though, the battery was down to 51% (as per the app - not sure how will this last 3 months without recharging frequently). While the brush worked ok for the first few days, now it abruptly stops vibrating in the middle and doesn’t record the brush (the battery is still at 51%).
I had an older version that stop holding the charge. I like this toothbrush as it allows you to brush each quarter of your mouth with a vibrating alert. Only have to charge once every 3 months so when I get a replacement brush head, I charge the brush
It was great while it lasted… which was only about one year and then it died and could not be fixed. My warranty was up so they said there’s nothing they could do about it, they didn’t even try basically I have to order another if I want a toothbrush. Very disappointed.
I bout this in the ocean blue and it worked for about two weeks then it started shutting off by it’s self even after i charged it stays on for about 3 seconds shuts off turn it back on does the same thing over and over
Replacing my older battery powered unit; works essentially the same. The added app is great to keep track of personal stats, unit status and provide passive accountability. My unit did stop mid-brush once and I had to restart the cycle.
Very disappointed by this toothbrush. It will not charge using either the old charging cord I had, or the new one which came with it. I will be returning it.