Customer reviews from ATT.com
Apple - iPhone Air 1TB (Unlocked) - Cloud White
Average customer rating
2.5
(11 Reviews)
Rating breakdown 11 reviews
5 Stars
3
4 Stars
0
3 Stars
2
2 Stars
1
1 Star
5
25%of customers recommend this product.
(
2 out of
8)
Customer Reviews for Apple - iPhone Air 1TB (Unlocked) - Cloud White
Posted by: Bad service p
Verified Purchase:Yes
Bad service - horrible. Want to cancel
Response from ATT.comBy AT&T CARE - Andres, August 4, 2026
Hello there.
We appreciate you sharing your feedback with us. We are sorry to hear that you have had such a frustrating experience and are considering canceling your service, as we always want to provide a helpful and reliable experience for our customers.
Please reach out to our team via direct message on X (@ATTHelp), Instagram (@att), or Facebook (AT&T). We can review your account details directly to see what happened and explore all available options to address your concerns.
We appreciate you sharing your feedback with us. We are sorry to hear that you have had such a frustrating experience and are considering canceling your service, as we always want to provide a helpful and reliable experience for our customers.
Please reach out to our team via direct message on X (@ATTHelp), Instagram (@att), or Facebook (AT&T). We can review your account details directly to see what happened and explore all available options to address your concerns.
Written by a customer while visiting ATT.com
Posted by: The Brian Martin
from allentown, pa
Verified Purchase:Yes
The new smart button is more trouble than it's worth. The silent button is dumb and always causing problems. The camera is mediocre - get a pro. The case and feel are awesome, but the features are not impressive. Given the pro is only a little more, I really wish I'd gotten the pro.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Kevin, June 22, 2026
Thank you for sharing your experience with us, Brian. We’re glad to hear you’re enjoying the feel and design of the iPhone Air, but we understand how frustrating it is when certain features don’t live up to your expectations. The new Action button and silent switch can take some getting used to, and we know that camera performance is a crucial factor in choosing the right device.
It’s clear the iPhone Air isn’t meeting your needs the way you hoped, especially when comparing it to the Pro. If you’re looking for stronger camera performance or more advanced features, our support team can walk you through your upgrade or trade‑in options so you can find a model that better fits your lifestyle.
📞 800‑331‑0500 (or dial 611 from your AT&T phone)🔗 https://www.att.com/support
We appreciate your feedback; it helps us continue improving the experience for all our customers.
It’s clear the iPhone Air isn’t meeting your needs the way you hoped, especially when comparing it to the Pro. If you’re looking for stronger camera performance or more advanced features, our support team can walk you through your upgrade or trade‑in options so you can find a model that better fits your lifestyle.
📞 800‑331‑0500 (or dial 611 from your AT&T phone)🔗 https://www.att.com/support
We appreciate your feedback; it helps us continue improving the experience for all our customers.
Written by a customer while visiting ATT.com
Posted by: PrettyLilJ
from Redlands, CA
Verified Purchase:Yes
I read about the battery issue but wow, it has to be on the charger a lot!
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Pablo, May 18, 2026
Hi, there. We appreciate your time taking to share the experience with your iPhone Air battery, and we understand you feel frustrated about its charge capacity. It is very frustrating to realize the battery fails to meet your standards. Our apologies for the inconvenience this may have caused.
As a friendly reminder, the iPhone Air prioritizes a slim profile; its battery capacity is smaller and is rated for about 12 hours of continuous web browsing. If high-demand apps like social media, video streaming, or games are used for long stretches daily, the battery will drain much faster, and a midday recharge will be needed.
However, here there are a few basic steps that can help with your battery life:
1️⃣-Check for and install any available software updates.
2️⃣-Review Battery Usage in Settings to see which apps are using the most power.
3️⃣-Reduce screen brightness.
4️⃣-Disable background app refresh for nonessential apps.
We highly recommend checking the iPhone User Guide:
🔗https://support.apple.com/guide/iphone/welcome/ios to learn more about your phone, its features, and how to maximize it.
We hope the previous tips help you get the most out of your iPhone. Thanks for being part of our AT&T community.
As a friendly reminder, the iPhone Air prioritizes a slim profile; its battery capacity is smaller and is rated for about 12 hours of continuous web browsing. If high-demand apps like social media, video streaming, or games are used for long stretches daily, the battery will drain much faster, and a midday recharge will be needed.
However, here there are a few basic steps that can help with your battery life:
1️⃣-Check for and install any available software updates.
2️⃣-Review Battery Usage in Settings to see which apps are using the most power.
3️⃣-Reduce screen brightness.
4️⃣-Disable background app refresh for nonessential apps.
We highly recommend checking the iPhone User Guide:
🔗https://support.apple.com/guide/iphone/welcome/ios to learn more about your phone, its features, and how to maximize it.
We hope the previous tips help you get the most out of your iPhone. Thanks for being part of our AT&T community.
Written by a customer while visiting ATT.com
Posted by: MattR28
from New Jersey
Verified Purchase:Yes
Just a terrible phone it looks nice that’s about it the speakers are bad very low the phone freezes and the camera isn’t that great I wish I could get rid of it sooner
Response from ATT.comBy AT&T CARE - Kevin, May 11, 2026
Hi Matt, we are very sorry to hear that you disliked the device. We know that having a smooth and reliable device is essential to completing tasks or enjoying content online. We know that the characteristics did not meet your needs and AT&T is here to offer you different options to address these problems. You can explore our latest phones at https://www.att.com/buy/phones/
Some of the good features of the iPhone Air include that it is the thinnest iPhone ever, with the power of a pro chip inside. At 5.6 mm, it has an Ultralight titanium frame and includes two advanced cameras in one.
We are here to help you, remember that sharing your review helps a lot, thank you for contributing to AT&T, we hope to make it right for you this time. If you need to contact us, you can do so at:
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
🔗 https://www.att.com/support/wireless
Some of the good features of the iPhone Air include that it is the thinnest iPhone ever, with the power of a pro chip inside. At 5.6 mm, it has an Ultralight titanium frame and includes two advanced cameras in one.
We are here to help you, remember that sharing your review helps a lot, thank you for contributing to AT&T, we hope to make it right for you this time. If you need to contact us, you can do so at:
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
🔗 https://www.att.com/support/wireless
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Chicago, Illinois
Verified Purchase:Yes
This phone is perfect with how slim it is and the battery lasts a long time between charges.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Atlanta
Verified Purchase:Yes
Best iPhone yet. Most innovative model
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Luvs2shop
from Az
Verified Purchase:Yes
It’s a beautiful phone but they have change the technology on the screens as of all 17 models. within three days of using the phone, my entire face was burnt, a solid rash and inflamed once I realized it was the phone screen. I immediately stopped using this phone and went back to my old phone within a 2 days of stopping use of the 17 air. My skin started to heal and went back to normal and hasn’t had an issue since.the new screens have GOT to be extremely bad for our skin and eyes . Guess I’m stuck with my 15pro .
Mind you this reaction was not from touching the phone to my face I never do that the reaction was to the type of light the phone uses simply shining in my face with regular texting etc ..
Mind you this reaction was not from touching the phone to my face I never do that the reaction was to the type of light the phone uses simply shining in my face with regular texting etc ..
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: JC Boan
from Greenville SC USA
Verified Purchase:Yes
Like the thinnest of the unit but very disappointed in camera and speakers
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com