I've had this backpack for less than two months and already, the wheels are falling off! The pack itself has room for my computer, notepads and a few lightweight items like a t-shirt or a small bottle of water. The wheels however make having this "wheeled" backpack obsolete. I am a commuter and was looking for something that I didn't have to carry on my back and found this. I don't over pack or put in large, heavy items that may be too heavy for the backpack. I expect it to last longer than a month and a half! I will not be ordering anything from this company again!
Response from High SierraBy highsierrapwr, highsierrapwr, November 4, 2017
Hi Cyndy, Thank you for your feedback. We are sorry to hear of your troubles with your High Sierra Powerglide Wheeled Backpack. Please contact one of our agents at 1-800-482-4391 or samsonite@cybercrs.net with your shop.highsierra.com order number and we will be happy to arrange a replacement.
Written by a customer while visiting High Sierra
Customer Rating
4
Great backpack for college
on August 31, 2018
Posted by: Lawrence
from Salt Lake City, UT
Verified Purchase:No
I started college last year with a regular backpack, not even a laptop backpack. By December I started having problems breathing and turns out I have CHF (congestive heart failure, it's not a heart attack). I needed a laptop backpack and decided to get a rolling backpack. After searching the price and features of rolling backpacks this is the one I decided to buy. My only complaint is that sometimes the handle will get stuck on the frame, making it difficult to extend and/or put down. I extend and put the handle down a lot, as I transport it in my vehicle, so it can be a problem when it happens. Note that this doesn't happen very often.
Pros: Easy To Access Items, Easy To Identify, Good Capacity, High Quality, Stylish
The material used is SO THIN that it will tear easily. How can the designer team be allowed to produce such a fragile backpack, I have to reinforce some parts for better protection. High Sierra should recall the backpack.
No, I would not recommend this to a friend.
Response from High SierraBy Katie, eCommerce, March 8, 2023
Hello, thank you for your review, we appreciate the feedback.
Love the side pockets for water bottles. Roomy, rolls well, well made. Good interior design for organization. Would love some small loops on the bag to accommodate hiking hooks.
I picked the gray color, my son loves it!!! This back pack has a lot of compartments, and more than enough space for all that he needs to carry with him every day to HS … 💯 % recommended 😍