Customer reviews from High Sierra
High Sierra - Freewheel Pro Wheeled Backpack for 15" Laptop - Space/Black
Average customer rating
4.5
(156 Reviews)
Rating breakdown 156 reviews
5 Stars
119
4 Stars
16
3 Stars
11
2 Stars
3
1 Star
7
88%of customers recommend this product.
(
125 out of
142)
Customer Reviews for High Sierra - Freewheel Pro Wheeled Backpack for 15" Laptop - Space/Black
Posted by: Anabel Z.
Verified Purchase:Yes
I am not happy with the quality padded laptop sleeve. Too thin, small and no secure strap. I also do not like that the main compartment opens all the way. I underestimated the size. A bit too big for what I need. The straps are great and can easily be tucked away. The wheels are great as well. Easily maneuverable.
No, I would not recommend this to a friend.
Response from High SierraBy High Sierra Care Team, September 22, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting High Sierra
Customer Rating
4
Sufficient for my needs, but could function better
on November 15, 2025
Posted by: sew17
from Tuscaloosa, AL
Sufficient for my needs to use as a carry-on or for a quick weekend trip. The single-bar, extendable handle could be better because the bag can become unbalanced when wheeling across the ground. A U-shaped extendable handle like the one used in previous versions of the backpack lessened the chance of the bag becoming unbalanced when being wheeled.
I would recommend this to a friend!
Written by a customer while visiting High Sierra
Customer Rating
1
Poor Quality
on December 14, 2025
Posted by: Donna Grandmother
from Ringoes, NJ
I bought this backpack for my granddaughter for school this year in September and it’s only 3 months later and it’s torn in a few spots. I’m very disappointed in the poor quality and I believe you should replace it
No, I would not recommend this to a friend.
Response from High SierraBy High Sierra Care Team, December 17, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting High Sierra
Posted by: KG311
Verified Purchase:Yes
Great quality - plenty of room, pockets, and organization.
I would recommend this to a friend!
Written by a customer while visiting High Sierra