Customer reviews from High Sierra
High Sierra - Freewheel Pro Wheeled Backpack for 15" Laptop - True Navy
Average customer rating
4.5
(230 Reviews)
Rating breakdown 230 reviews
5 Stars
170
4 Stars
32
3 Stars
16
2 Stars
4
1 Star
8
91%of customers recommend this product.
(
190 out of
209)
Customer Reviews for High Sierra - Freewheel Pro Wheeled Backpack for 15" Laptop - True Navy
Customer Rating
4
Great while they last
on August 23, 2025
Posted by: Channabanana
from Jupiter, Florida
Great bags overall, but the handle sometimes breaks and refuses to retract. We buy a new one for school every year or two.
I would recommend this to a friend!
Written by a customer while visiting High Sierra
Posted by: Anabel Z.
Verified Purchase:Yes
I am not happy with the quality padded laptop sleeve. Too thin, small and no secure strap. I also do not like that the main compartment opens all the way. I underestimated the size. A bit too big for what I need. The straps are great and can easily be tucked away. The wheels are great as well. Easily maneuverable.
No, I would not recommend this to a friend.
Response from High SierraBy High Sierra Care Team, September 22, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting High Sierra
Customer Rating
4
Sufficient for my needs, but could function better
on November 15, 2025
Posted by: sew17
from Tuscaloosa, AL
Sufficient for my needs to use as a carry-on or for a quick weekend trip. The single-bar, extendable handle could be better because the bag can become unbalanced when wheeling across the ground. A U-shaped extendable handle like the one used in previous versions of the backpack lessened the chance of the bag becoming unbalanced when being wheeled.
I would recommend this to a friend!
Written by a customer while visiting High Sierra
Customer Rating
5
Cool
on December 19, 2025
Posted by: Theman242
I like this and it works for me, and I would recommend it to anyone.
Written by a customer while visiting High Sierra
Posted by: KG311
Verified Purchase:Yes
Great quality - plenty of room, pockets, and organization.
I would recommend this to a friend!
Written by a customer while visiting High Sierra
Customer Rating
5
Perfect smoothly rolling backpack!
on February 2, 2026
Posted by: K.K.
from Florida
I LOVE this backpack. I was learning to walk by myself, after having been on a walker for a very long time. But I wanted my hands to be free, so I needed something to hold my belongings. This rolling backpack is PERFECT. It rolls very smoothly and the handle is very easy to pull out or push back down into the pack, when not needed. The zippers work very well. It does not hold a LOT (for travel) but definitely enough for all sort of trips out of the house with belongings. I highly recommend. And, I forgot to say that it is also very attractive!
I would recommend this to a friend!
Written by a customer while visiting High Sierra