Customer reviews from High Sierra
High Sierra - Freewheel Pro Wheeled Backpack for 15" Laptop - True Navy
Average customer rating
4.5
(230 Reviews)
Rating breakdown 230 reviews
5 Stars
170
4 Stars
32
3 Stars
16
2 Stars
4
1 Star
8
91%of customers recommend this product.
(
190 out of
209)
Customer Reviews for High Sierra - Freewheel Pro Wheeled Backpack for 15" Laptop - True Navy
Posted by: G0ldfish
from Fresno ca
Gender:Female
Verified Purchase:Yes
The bag is good itself but I didn't like the fact that I could track where it was to see how closer it got to being delivered
I would recommend this to a friend!
Written by a customer while visiting High Sierra
Customer Rating
4
Very sturdy!
on July 26, 2021
Posted by: Momo19
[This review was collected as part of a promotion.] This backpack is really great. Have not tried it for hiking or anything outdoors yet but for use as luggage it does a good job! It is great to switch between a backpack and then a rolling suitcase when needed. I can tell it will be very durable and last for a very long time.
I would recommend this to a friend!
Written by a customer while visiting High Sierra
Customer Rating
1
Do not recommend at all.
on September 18, 2025
Posted by: Ann M
from NV
I bought this on Sept 12th for my son . He used it for 3 days and already the side pocket and the bottom of the backpack is torn. I am majorly disappointed at the quality of the product.
No, I would not recommend this to a friend.
Response from High SierraBy High Sierra Care Team, September 19, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting High Sierra
Customer Rating
1
Poor Quality
on December 14, 2025
Posted by: Donna Grandmother
from Ringoes, NJ
I bought this backpack for my granddaughter for school this year in September and it’s only 3 months later and it’s torn in a few spots. I’m very disappointed in the poor quality and I believe you should replace it
No, I would not recommend this to a friend.
Response from High SierraBy High Sierra Care Team, December 17, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting High Sierra
Customer Rating
5
So roomy and light. Makes travel a breeze
on May 19, 2021
Posted by: Djjazzyjeff
from Ocean county, nj
[This review was collected as part of a promotion.] Brought this on my recent trip down to Disney and man did it make walking my stuff thru the airport simple. The roominess coupled with the ability to effortlessly drag your luggage through the airport made traveling sooooo much easier. The quality of the item is far superior than any backpack/luggage I’ve owned.
I would recommend this to a friend!
Written by a customer while visiting High Sierra
Customer Rating
5
Great bag
on May 20, 2021
Posted by: Hammad
from Tx
[This review was collected as part of a promotion.] This bag is very strong and sturdy. The storage space is also good. The wheels make it ideal for travelling. The light weight makes even better so it does not add to the over all weight of the baggage.
I would recommend this to a friend!
Written by a customer while visiting High Sierra
Customer Rating
5
Wonderful bag!
on May 20, 2021
Posted by: Shelly
from Alanson, Mi
[This review was collected as part of a promotion.] I love my freewheel Pro bag. It has a lot of room in it for weekend get aways. Can be used as a backpack or has a handle that comes out for easy pulling. When you aren’t using it as a backpack the handle tucks away into the bag. Which is a great addition to the bag. When using it as a pull around bag, it stand up without tipping over easily. Bag is made out of heavy fabric. Which will hold up for years to come. But still light enough to carry as a backpack. The shoulder straps tuck away when you aren’t using it as a backpack. Padded pouches in the front makes carrying electronic safety. Love the outside pouch for my water bottle . Makes a great weekend bag.
I would recommend this to a friend!
Written by a customer while visiting High Sierra
Customer Rating
5
Well constructed wheeled backpack
on May 22, 2021
Posted by: Traveler1
from Florida
[This review was collected as part of a promotion.] It has an concealed retractable handle, sturdy rubber wheels, backpack straps that are clipped in the rear and can be tucked away until needed. It has an light waterproof coating. It has a large main compartment and an outer zippered pocket. On the side of the bag there's a pocked for a bottle or small thermos. Its constructed well to be used on an airplane moving in the aisles and in the above seat cargo hold.
Register the bag for free warranty protection.
Register the bag for free warranty protection.
I would recommend this to a friend!
Written by a customer while visiting High Sierra