Customer reviews from Samsung US
Samsung - Galaxy Z Flip4 256GB (Unlocked) - Pink Gold
Average customer rating
4.3
(1,760 Reviews)
Rating breakdown 1,760 reviews
5 Stars
1,108
4 Stars
384
3 Stars
108
2 Stars
65
1 Star
95
85%of customers recommend this product.
(
542 out of
635)
Customer Reviews for Samsung - Galaxy Z Flip4 256GB (Unlocked) - Pink Gold
Customer Rating
2
It's meh
on May 10, 2023
Posted by: Future ex tmobile cust
from None ya
Expertise:Expert
I was lied to by t mobile rep who said this had an expandable memory slot. So I got the 128G and now my memory is full and I've lost ALL my music and videos I've had in my memory card
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
3
Value
1
Response from Samsung USBy Debra, Social & Commerce, May 12, 2023
Hello there, thanks for taking the opportunity to review your Samsung Galaxy Z Flip4. We appreciate your transparency as we make every effort to improve the design and functionality of our product line. Our intention is for our customers to feel like they are having the most fascinating experiences when our products are being used. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Did you know that the Galaxy Z Flip4 is offered in 3 storage options: 128GB, 256GB, and 512GB. If you are in need of additional storage, I suggest looking into cloud-based storage options like Samsung Cloud, Google Drive, and Microsoft OneDrive. Please feel free to reach out to Samsung Support if you have any questions, if you would like to share any additional feedback with us, or if you would like help with troubleshooting your devices. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
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smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
2
Z Flip phone
on May 16, 2023
Posted by: Vixen455
[This review was collected as part of a promotion.] I am a samsung lifer. I use my phone for work and for personal usage, especially taking pictures. I have never had an issue, technical, issue with the samsung phones. I purchased my husbands z flip 3 than 4. The z flip 3 screen stopped working about 6 months after getting it, so I replaced it with a z flip 4 and within 2 months that screen went black. We cannot access any information on that phone and now I'm stuck paying for 2 phones that don't work.
For me I'll stick to a regular samsung phone with a great camera.
For me I'll stick to a regular samsung phone with a great camera.
Response from Samsung USBy Debra, Social & Commerce, May 17, 2023
Aloha Vixen455,
Thanks for taking the opportunity to review your Samsung Galaxy Z Flip4. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection. Samsung Care+ is great for those unexpected situations we sometimes find ourselves in like leaving your phone behind somewhere while running errands, dropping and shattering your screen, having it stolen, and/or taking an impromptu dip in the ocean with your phone still in your hand. Talk about the ultimate peace of mind when it comes to protecting your investments! For your convenience I have included a link to an article titled, "Care for your Samsung foldable phone" that contains a wealth of knowledge in regard to caring for your phones. With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Please feel free to contact Samsung Support if you have any questions for us, if you would like to share any additional feedback with us, or if you would like help troubleshooting your devices. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Thanks for taking the opportunity to review your Samsung Galaxy Z Flip4. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection. Samsung Care+ is great for those unexpected situations we sometimes find ourselves in like leaving your phone behind somewhere while running errands, dropping and shattering your screen, having it stolen, and/or taking an impromptu dip in the ocean with your phone still in your hand. Talk about the ultimate peace of mind when it comes to protecting your investments! For your convenience I have included a link to an article titled, "Care for your Samsung foldable phone" that contains a wealth of knowledge in regard to caring for your phones. With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Please feel free to contact Samsung Support if you have any questions for us, if you would like to share any additional feedback with us, or if you would like help troubleshooting your devices. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
2
Don't buy
on May 30, 2023
Posted by: Tam2000
from Texas
Expertise:Intermediate
This phone is trash. Everyone I know who has one has had issues. Only had this phone since Nov. 2022 and now it takes 6 hrs for my battery to charge
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Debra, Social Commerce, May 31, 2023
Hey there Tam2000,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. For your convenience I have included a few links below to articles that have a plethora of information to help you maximize your Galaxy battery life. Be sure to check them out when you can! If you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. For your convenience I have included a few links below to articles that have a plethora of information to help you maximize your Galaxy battery life. Be sure to check them out when you can! If you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
Written by a customer while visiting Samsung US
Customer Rating
2
Phone has a problem staying on and the screenshots
on June 3, 2023
Posted by: Is joe
from Phoenix arizona
Expertise:Intermediate
The phone shuts down immediately especially while communicating and/or texting it's become very problematic.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy Debra, Social Commerce, June 5, 2023
Good day Is,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Be sure to take a look at the article titled, "Issues with mobile network connection on Samsung phone or tablet" for some helpful troubleshooting steps you can take when you have the free time to do so. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Other times, iMessage may still be enabled if you just switched from an iPhone, which could make texts get stuck in limbo. "Messages on Samsung phone are slow, do not send, or cannot be received" also has some great information that you may find beneficial. After reviewing the articled provided, feel free to contact Samsung Support if you would like any additional assistance. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Be sure to take a look at the article titled, "Issues with mobile network connection on Samsung phone or tablet" for some helpful troubleshooting steps you can take when you have the free time to do so. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Other times, iMessage may still be enabled if you just switched from an iPhone, which could make texts get stuck in limbo. "Messages on Samsung phone are slow, do not send, or cannot be received" also has some great information that you may find beneficial. After reviewing the articled provided, feel free to contact Samsung Support if you would like any additional assistance. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on June 29, 2023
Posted by: Lovesamsung
[This review was collected as part of a promotion.] Really love use this new phone, its light, powerful and even more usable compare to flip 3. Good in daily usage.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Phone is amazing! Only problem is battery life
on September 17, 2023
Posted by: Myrtle
[This review was collected as part of a promotion.] I use my phone for everyday use. So I make phone calls with it watch youtube and play a game occasionally here and there.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Screen cracking battery life terrible
on January 14, 2023
Posted by: Fill
from Illinois
Expertise:Intermediate
Have had the phone for a few months and the screen is starting to crack at the fold. Also battery life isnt good at all even with minimal use during the day while im at work. I would trade it in if i could. My galaxy s22 was so much better
Response from Samsung USBy Bethany, Social Commerce, January 17, 2023
Hello,
Thank you for your review of the Samsung Galaxy Z Flip4. Your feedback is valuable as we strive to remain innovative and improve on the functionality and design of our products. I've attached a link to Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, and enjoy 24/7 expert support and replacements as soon as next business day. Also, some links that should help with the battery life of your device. Please reach out to Samsung Support, for any additional assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy Z Flip4. Your feedback is valuable as we strive to remain innovative and improve on the functionality and design of our products. I've attached a link to Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, and enjoy 24/7 expert support and replacements as soon as next business day. Also, some links that should help with the battery life of your device. Please reach out to Samsung Support, for any additional assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
I like the design but the screen keeps breaking
on May 1, 2023
Posted by: No1ofconsequenz
[This review was collected as part of a promotion.] I like the phone and enjoy the features. I wish I could use gpay when the phone is folded shut. I also think that voice command does not work as well as my pixel. Other than that it's a great phone other than the nye having to continuously replace the screen.
Response from Samsung USBy Debra, Social & Commerce, May 3, 2023
Hello there No1ofconsequenz, thank you for finding the readily available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. I know it must be crazy to hear this, but Samsung has conducted strenuous testing on our foldable devices to survive at least 200,000 folding and unfolding of the screen. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers liquid damage, theft and loss, and mechanical breakdown. Talk about peace of mind! Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like further assistance. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US