Customer reviews from Samsung US
Samsung - Galaxy Z Flip4 256GB (Unlocked) - Pink Gold
Average customer rating
4.3
(1,760 Reviews)
Rating breakdown 1,760 reviews
5 Stars
1,108
4 Stars
384
3 Stars
108
2 Stars
65
1 Star
95
85%of customers recommend this product.
(
542 out of
635)
Customer Reviews for Samsung - Galaxy Z Flip4 256GB (Unlocked) - Pink Gold
Customer Rating
3
Durability
on December 5, 2022
Posted by: Lilkillumbus
from Johnstown ohio
Expertise:Intermediate
[This review was collected as part of a promotion.] So I've had this phone not even a month and the inner screen started cutting out than it started having bleeding pixels all on its own. But I may add a week after that started I dropped it on my motorcycle doing 55 mph and all it did was break the outer glass lower peice and made the inner screen stop cutting out. So is it durable yes but why did it break its self.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
2
Value
3
Response from Samsung USBy Bethany, Social Commerce, December 8, 2022
Hello,
Thank you for your review of the Samsung Galaxy Z Flip4. Your opinion is valuable as it ensures we remain innovative and improve on the design and functionality of our products. I've attached the link to our warranty department. Please reach out to them for assistance with your device. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy Z Flip4. Your opinion is valuable as it ensures we remain innovative and improve on the design and functionality of our products. I've attached the link to our warranty department. Please reach out to them for assistance with your device. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Bad hinge
on January 12, 2023
Posted by: Zflip4 owner
from Texas
I got My z flip 4 in November and not even a month later the hinge sounds crunchy like there is sand in it and it's rough to open I lobe everything else about this phone I just hate the hinge is already braking
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
1
Value
2
Response from Samsung USBy Bethany, Social Commerce, January 17, 2023
Hello,
Thank you for your feedback on the Samsung Galaxy Z Flip4. Your thoughts are welcomed as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, and enjoy 24/7 expert support and replacements as soon as next business day. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy Z Flip4. Your thoughts are welcomed as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, and enjoy 24/7 expert support and replacements as soon as next business day. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Delicate phone.
on January 19, 2023
Posted by: BackToSlatePhone
Expertise:Expert
I have had this device active for less than 60 days and I am on my second z flip 4. The first z flip 4 stopped opening past 40 degrees after being dropped on carpet. This has been the most babied phone I’ve ever owned for fear of breaking it. For now I went back to a slate phone because the z flip 4 is an incredibly delicate phone. I used T-Mobile’s warranty to replace this device.
Features
5
Performance
1
Design
1
Value
2
Response from Samsung USBy Bethany, Social Commerce, January 23, 2023
Hello,
Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate all feedback as it ensures we remain innovative with our product designs and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to Samsung Support, please reach out to them if you have any you need any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate all feedback as it ensures we remain innovative with our product designs and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to Samsung Support, please reach out to them if you have any you need any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Poor Battery
on January 20, 2023
Posted by: Plb5264
from TUCSON
Expertise:Intermediate
Very poor battery. Lasts 6 to 7 hours. When charging the phone is hot and shows a warning that phone is hot and could damage the phone. Charges fast but certainly gets hot
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
4
Value
5
Response from Samsung USBy Bethany, Social Commerce, January 23, 2023
Hi Plb5264,
Thank you for your feedback on the Samsung Galaxy Z Flip4. Your opinion is important as we strive to innovate and improve on the design and functionality of our products. I've attached a few links that should help with the battery life and temperature of your device. Also, since it sounds as if your device is still under warranty, so I've linked our warranty department as well. Please reach out to them, and or Samsung Support, for assistance as needed. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy Z Flip4. Your opinion is important as we strive to innovate and improve on the design and functionality of our products. I've attached a few links that should help with the battery life and temperature of your device. Also, since it sounds as if your device is still under warranty, so I've linked our warranty department as well. Please reach out to them, and or Samsung Support, for assistance as needed. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Glass?
on February 10, 2023
Posted by: David
from Augusta GA
Expertise:Expert
Great phone but.. but.. why... why would you put GLASS on the outside of the phone! Vulnerable GLASS!!! Here's the kicker. It feels and looks like hard premium polymer or a very clean plastic. But for the love of all that is holy. Don't put GLASS!!!!!! on the part of the phone that is designed to take a hit. Having to repair mine because alittle pressure from my keys in my pocket poked it the wrong way. That back plate(s) should be hard and durable as diamonds.
Features
5
Performance
5
Design
1
Value
2
Response from Samsung USBy Bethany, Social Commerce, February 13, 2023
Hi David... Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate your input as it ensures we remain innovative and improve on the designs and functionality of our products. Below is the link to Samsung Care+. They offer device protection against drops, spills, cracked screens, and mechanical failure. Plus, you’d have access to same day cracked screen repairs at 700+ Samsung authorized locations nationwide. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Hinge and screen fragile
on February 12, 2023
Posted by: Patrick
from Tennessee
Expertise:Intermediate
Great idea for phone and works wonderfully but I can't recommend because the hinge and screen are very fragile when slight bump or short drop.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
2
Value
2
Response from Samsung USBy Bethany, Social Commerce, February 13, 2023
Hi Patrick... Thank you for your feedback on the Samsung Galaxy Z Flip4. Your assessment is valuable as we aim to innovate and improve on the design and functionality of our products. Below is the link to Samsung Care+ which offers device protection against drops, spills, cracked screens, and mechanical failure. You would also have access to same day cracked screen repairs at 700+ Samsung authorized locations nationwide. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Best phone I've owned!!!
on October 6, 2022
Posted by: Seanzy
from Albuquerque, NM
Expertise:Intermediate
[This review was collected as part of a promotion.] Traded in my flip 3 for the flip 4. Love how it sits in my pocket no more falling out when I sit or bend. Wish it had a better camera lens and a better battery capacity but still the best phones I've owned.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Love It To Death, Best gimmick ever.
on October 17, 2022
Posted by: Rayn
from Milwaukee, WI
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought my z flip4 a little less than a month ago and I love it so much because its gimmick is useful and the camera is great with good battery life and a bright screen. My only problem is that the hinge broke a week ago, to where it would not open all the way, I already got a new one through warranty though.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US