Customer reviews from Samsung US
Samsung - Galaxy Z Flip4 256GB (Unlocked) - Pink Gold
Average customer rating
4.3
(1,760 Reviews)
Rating breakdown 1,760 reviews
5 Stars
1,108
4 Stars
384
3 Stars
108
2 Stars
65
1 Star
95
85%of customers recommend this product.
(
542 out of
635)
Customer Reviews for Samsung - Galaxy Z Flip4 256GB (Unlocked) - Pink Gold
Customer Rating
1
Don't waste your $$$$
on August 7, 2023
Posted by: Sept74
from New Jersey
Expertise:Intermediate
I have had this phone less than a year when the legendary line across the fold appeared. This is when the protective film warps develops air bubbles and distorts the screen. Then to make things worse there is no fix other than getting a new one. I was told this issue was resolved before I brought this model, it was not the case.
I expected better from Samsung
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 9, 2023
Hey there Sept74, thank you for sharing your feedback with us about your Samsung Galaxy Z Flip4. We completely understand wanting to have full confidence in your device and know that it's there when you need it. Given the stated time of owernship this device is still within the one year warranty period. We have attached below for your convenience the warranty information as well as the Samsung Support Team. They can work with you to determine what options are available to you and what works best for you in terms of timeframe. We have also included an article we have available on our website that will highlight some great care measures we recommend specifically for foldable devices. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible durability
on August 9, 2023
Posted by: Russ4243
I have had nothing but trouble with this phone constantly breaking. The cost to replace is terrible
Features
1
Performance
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 10, 2023
Hey there Russ4243, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip4. We completely understand how important durability of your device is to your life and usage of the device. Without knowing what difficulty you have been experiencing with the durability of your device we would be more than happy to assist you. If you are concerned about your device, we do have Customer Care+ plans available to help protect your device beyond the warranty. We have included links to the Customer Care+ Team and the Samsung Support Team to offer as much assistance as possible. Thank you for being a Samsung customer. -Elizabeth
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on March 7, 2025
Posted by: Clay
Expertise:Intermediate
I love my zflip it features are excellent and I just love it
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Pretty neat phone
on September 18, 2022
Posted by: OxFaY
from Massachusetts
Expertise:Intermediate
I had the original flip when they came out, wasn't too thrilled. Decided to get the 4 when I saw it and after a week I couldn't be happier. The phone has gone through so many upgrades that it feels like a true flagship phone. The only downside is the screen is plastic based, which can be a downside, but my friends fold has never had any issues.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Phone defect
on September 19, 2022
Posted by: Shawanda
Expertise:Intermediate
I had this phone for less than a week and the screen lifted on the left side and the phone was stuck and wouldn't open completely. The hinge was stuck causing the phone not to fully open.
I would recommend this to a friend!
Features
5
Performance
5
Design
1
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on September 22, 2022
Posted by: Tre60
from Johnstown pa
Expertise:Expert
I started with the flip 3 in June and upgraded to the 4 soon as it was available for pre-order. I love thus phone. Not sure what other people are doing or not doing to there phones but I haven't had any issues. I'm a BIG FAN of Samsung after leaving IPhone in 2012.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best
on September 23, 2022
Posted by: Anonymous
from Corbin, Kentucky
Expertise:Expert
I've been using Samsung for over 25 years. For me, they have always been quality cell phones and excellent electronics. I love the Flip 4, very comfortable, pretty, and easy to use, and I have it in a lanyard and it doesn't get lost. I recommend it 100%
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is the first z series I've owned it's really
on September 29, 2022
Posted by: Boogie
from Cadillac,Michigan
Expertise:Intermediate
[This review was collected as part of a promotion.] I pre-ordered this z-flip 4 unlocked bespoke white edition and I love it. Everything works really well reminds me another of my first phone I had in high school would recommend 120/100
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US