Customer reviews from Samsung US
Samsung - Galaxy Z Flip4 256GB (Unlocked) - Pink Gold
Average customer rating
4.3 out of 5
4.3
(1,760 Reviews)
Open Ratings Snapshot
Rating breakdown 1,760 reviews
5 Stars
1,108
4 Stars
384
3 Stars
108
2 Stars
65
1 Star
95
85%of customers recommend this product. 
(
542 out of 635
)
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Customer Reviews for Samsung - Galaxy Z Flip4 256GB (Unlocked) - Pink Gold
Customer Rating
3 out of 5
3
Good concept but not ready for market.
on September 1, 2023
Posted by: ilanimaka
[This review was collected as part of a promotion.] This design is great in concept but there are still bugs to be worked out. For starters, the hinge is not terribly sturdy. I stopped my first one on a carpeted floor and it threw off the hinge, for one the entire phone to be replaced. Next, there's the screen. They haven't worked out a way to keep it from losing its integrity within the first year. This also leads to the available screen protector. They are much weaker than the screen itself. I've had to replace it twice in the first 8 months.
Value
3 out of 5
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 5, 2023
Hi there Ilanimaka, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip4. We are happy to hear you like the design of the device and the features of the flip. We do understand that accidental drops can happen as well as bumps and we do always recommend a protective case on all devices. We have shared a link below as well about the special features of the foldable devices and how to best take care of your device. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
It's good.
on September 1, 2023
Posted by: Stewietm
[This review was collected as part of a promotion.] Good phone but the screen protector is starting to fail way too early in the devices life for my taste.
Value
3 out of 5
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 5, 2023
Hey Stewietm, we appreciate you sharing your thoughts with us about your Samsung Galaxy Z Flip4. We understand how important the durability of your device is to your daily life. Without knowing how long you've owned the device we have provided links below for the warranty of your device and the Samsung Support Team to help you with any warranty claim. We have also included a link to an article to help with some tips and tricks to take the best care possible of your foldable device. We appreciate you being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Very small and compact almost lost it in my pocket
on September 2, 2023
Posted by: Privite153rd
[This review was collected as part of a promotion.] I used it for work and personal was faster than my note 20 ultra
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Great size
on September 2, 2023
Posted by: Songbird
[This review was collected as part of a promotion.] Love the size & weight of the phone but the battery life is HORRIBLE!
Value
3 out of 5
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 5, 2023
Hi there Songbird, we are grateful to you for sharing your thoughts with us about your Samsung Galaxy Z Flip4. We are so happy to hear you are enjoying the features and functionality of your device. Without knowing how long you've owned this device, it does have an adaptive battery that will improve after a short period of usage. We have provided a link to the Samsung Support Team as well if your battery has not improved or you believe it is not functioning as intended. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The phone is Fast
on September 3, 2023
Posted by: Careyk
[This review was collected as part of a promotion.] The Samsung phone is used for gaming also used for my stocks and banking.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Z flip 4 is nice
on September 3, 2023
Posted by: Dingo31
[This review was collected as part of a promotion.] I got this phone for a great price. I love how small it feels in my pocket. The hinge is sturdy and metal. The screen is top notch. I prefer this phone more than my previous iPhone.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Protective case
on September 4, 2023
Posted by: Brarbruh
[This review was collected as part of a promotion.] It was difficult to find a good Protective case.
If it falls on the hinge the screen can be damaged if the hinge doesn't open properly.
Value
3 out of 5
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 11, 2023
Hey there Brarbruh, thank you for sharing your thoughts with us about your Samsung Galaxy Z Flip4. We are so happy to hear you are wanting to ensure you protect your device. We are always adding new cases that offer a variety of different appearances and functionality. You can find them with the link below in our accessories. We appreciate you being a Samsung customer. -Elizabeth
Galaxy Z Flip4 Accessories
https://www.samsung.com/us/mobile/mobile-accessories/phones/?category_names=Phones&smartphone_compatibility=Galaxy+Z+Flip4
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Bad phone, cheap garbahe
on September 4, 2023
Posted by: Steve
Expertise:Intermediate
This was bought in may, and then 4 months later the hinge is clicking and the screen has black dead pixels and red lines. And guess what Samsung the only one who doesn't cover dead pixels. No more Samsung phones, and don't even talk about their refrigerators.
Features
3 out of 5
3
Performance
5 out of 5
5
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 11, 2023
Hey there Steve, thank you for taking time to share your thoughts with us about your Samsung Galaxy Z Flip4. We understand the importance of knowing your device can go wherever you go and will have the durability you desire. Without knowing who you have spoken to about the warranty and repair options for your device we have provided links below we believe will help you. We have provided a link to the warranty information for your device. We also have included a link to the Samsung Support Team to help with options about a warranty claim or repair options for your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
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