Customer reviews from Samsung US
Samsung - Galaxy Z Flip4 256GB (Unlocked) - Pink Gold
Average customer rating
4.3
(1,760 Reviews)
Rating breakdown 1,760 reviews
5 Stars
1,108
4 Stars
384
3 Stars
108
2 Stars
65
1 Star
95
85%of customers recommend this product.
(
542 out of
635)
Customer Reviews for Samsung - Galaxy Z Flip4 256GB (Unlocked) - Pink Gold
Customer Rating
3
Cute but needs better screen protection
on August 22, 2023
Posted by: GalaxyLoverNYC
[This review was collected as part of a promotion.] I have been a long time lover of Samsung galaxy products. This is the first foldable phone I've purchased and I'm not disappointed. It's lightweight, but packs a punch. The speaker is loud for both music and on phone calls. The phone is easy to customize as well as navigate. The only drawback to this device is the line in the screen where it folds. As time went on, it became more noticeable until an air bubble developed. Samsung offered a replacement screen protector, I'm not sure how long it will stay intact. Overall I'd recommend this phone if you are the type of person who changes devices regularly.
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 30, 2023
Hello there GalaxyLoverNYC, we appreciate your feedback on the Samsung Galaxy Z Flip4. We are so thrilled to hear how much you love the features and functionality of the device. If you are someone who doesn't love to upgrade to the newest device frequently, we do have Customer Care+ Plans available to cover beyond the one year warranty period and help you keep your device in pristine condition. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
It was easy to put in the pocket. Good camera too
on August 22, 2023
Posted by: Playmaker11
[This review was collected as part of a promotion.] Everything is great, basically the dual screen for gaming and watching youtube.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone But Has Screen Issues
on August 22, 2023
Posted by: FormerIphoneUser
[This review was collected as part of a promotion.] I use my Samsung for games, work, social media, fitness tracking and more. The battery life is not great compared to iPhone and I've had issues with the screen two times already. Thankfully, my phone is insured but it is inconvenient and I never had this issue with any of my iPhones. It is a trade-off for the novelty of the phone and some of the cooler features of the Samsung.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
I almost love it a lot
on August 22, 2023
Posted by: Qlintqlint
[This review was collected as part of a promotion.] Overall I really love the phone. I often get comments on it and it's a really unique fun design. It's cool to have a phone that's actually something different than the same boring design.
The phone works well enough. I wish the cameras were better and there was a long lens. Otherwise I don't have any issues running all my apps
I also enjoy propping it up L shaped to watch YouTube videos or take zoom calls.
I would highly recommend getting this phone
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Compact, lightweivht, convienent
on August 22, 2023
Posted by: Dennis10
[This review was collected as part of a promotion.] Use phone for work and personal the folding has made phones convinient again. Phones have become so big and the z flip has brought back the memorys of when phones actually fit in your pocket.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Won't last long.
on August 22, 2023
Posted by: G2m3h4
from Oklahoma
Expertise:Intermediate
Had to use insurance because the screen started to fail at the fold. The top half of the screen eventually quit working and went black. Only had the phone for 8 months.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 30, 2023
Hey there G2m3h4, we appreciate you sharing your feedback with us about your Samsung Galaxy Z Flip4. We are happy to hear you were able to use your insurance to get a repair done to the display of your device. We at Samsung also offer a one year warranty on all of our devices that cover manufacturing defects. We have provided the warranty information below as well as a link to the Samsung Support Team. These experts can answer any questions you have or help you troubleshoot any difficulty you are experiencing with your device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features.
on August 23, 2023
Posted by: Dclift
[This review was collected as part of a promotion.] It works great with streaming and videos and movies. I love the shape of it and the way it folds. The camera is awesome and shows high quality pictures and videos. It's the best phone I've had in years.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Screen quit working
on August 24, 2023
Posted by: Sampleley
[This review was collected as part of a promotion.] My screen got a black lin through the middle and quit working all the way around.
Other than that I absolutely loved the phone
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 30, 2023
Hey there Sampleley, we are so grateful to you for sharing your thoughts with us about your Samsung Galaxy Z Flip4. We love nothing more than hearing how much our customers love their device. Without knowing how long you've owned this device we have provided you with the warranty information below that is good for a period of one year. We have also included a link to the Samsung Support Team who can work with you on any options available to you for a repair to your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US