Customer reviews from Samsung US
Samsung - Galaxy Z Flip4 256GB (Unlocked) - Pink Gold
Average customer rating
4.3
(1,760 Reviews)
Rating breakdown 1,760 reviews
5 Stars
1,108
4 Stars
384
3 Stars
108
2 Stars
65
1 Star
95
85%of customers recommend this product.
(
542 out of
635)
Customer Reviews for Samsung - Galaxy Z Flip4 256GB (Unlocked) - Pink Gold
Customer Rating
5
Much better reliability than flip 3
on November 2, 2022
Posted by: Kmiller127197
from Bellevue WA
Expertise:Expert
[This review was collected as part of a promotion.] Had for a few months , battery lasts all day. Stable operating system. Love it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Buy Something Else!
on December 7, 2022
Posted by: TMMM
It only lasted 5 weeks before the screen went black in the middle where the fold is. The replacement they sent me was 'refurbished' and not the original color I had before. If this one breaks, I will not be happy.
Response from Samsung USBy Bethany, Social Commerce, December 12, 2022
Hi TMMM,
Thank you for your review of the Samsung Galaxy Z Flip4. We value your feedback as we continue to innovate and improve on the design and functionality of our products. Please reach out to Samsung Support, attached below, if you need any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy Z Flip4. We value your feedback as we continue to innovate and improve on the design and functionality of our products. Please reach out to Samsung Support, attached below, if you need any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Extremely Delicate
on December 19, 2022
Posted by: AjummaK
from El Paso, TX
Expertise:Intermediate
I bought two of these in October and I am going to get rid of them as soon as I can. Both have had cases on them. One was a samsung case. One was a case from Verizon. I've had to replace both phones. One was from a 2 foot drop with the case on. It landed on the hinge, would not open fully, and something was poking the screen from the inside and took the screen out completely. The second phone was not dropped and started doing this spontaneously. I was promised the hinge and screen issues were taken care of but they have not been. My mother also bought this phone and has had the same thing happen. I will not buy another flip or fold and even the brand is now debatable to me. I've bought nothing but Samsung products but this one has cost me and has been the worst product I've bought in a long time.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, December 22, 2022
Hi AjummaK,
We appreciate you taking the time to review the Samsung Galaxy Z Flip4. We value your feedback as we continue to innovate and improve on design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I’ve attached a link to Samsung Care+. They offer Device Protection against drops, spills, cracked screens, and mechanical failure. Plus, you’d have access to Same day Cracked Screen Repairs at 700+ Samsung authorized locations nationwide. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy Z Flip4. We value your feedback as we continue to innovate and improve on design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I’ve attached a link to Samsung Care+. They offer Device Protection against drops, spills, cracked screens, and mechanical failure. Plus, you’d have access to Same day Cracked Screen Repairs at 700+ Samsung authorized locations nationwide. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible phone
on January 15, 2023
Posted by: Tiamtu
Expertise:Expert
I am on my third one since September. The first one stopped opening the second on the screen had a white line as i was using it. I closed it and trtried to open it back up and the screen was black but my phone was on. Now it wont open anymore. Unfortunately my device potect wont let me get a different phone. I keep having to get this phone. I do not recommend this phone.
Features
5
Performance
5
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 19, 2023
Hi Tiamtu,
Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate your feedback as it ensures we remain innovative with our product designs and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've linked Samsung Support below, please reach out to them if you need any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate your feedback as it ensures we remain innovative with our product designs and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've linked Samsung Support below, please reach out to them if you need any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Best described as finicky, and leaning toward junk
on January 18, 2023
Posted by: craigf
from Texas
Expertise:Intermediate
Quirky at best. Mine constantly makes noise, and you can't differentiate between different types of messages. The sounds are all the same, be it facebook , a sms etc. Now mine reboots itself every few minutes. I have tried safe mode, uninstalling the few apps I had added, various diagnostics, and of course checking for updates. My phone is less than a year old and does not live in a harsh environment.
No, I would not recommend this to a friend.
Response from Samsung USBy Bethany, Social Commerce, January 19, 2023
Hi Craigf,
We appreciate you taking the time to review the Samsung Galaxy Z Flip4. Your critique is valuable as we strive to innovate and improve on the design and functionality of our products. I've attached a couple links that will help with your device rebooting, and with customizing notifications. Also, since it sounds as if your device is still under warranty, I've linked our warranty department below as well. Please reach out to them for assistance as needed. Thank you for being a valued customer. -Bethany
Control app notifications on your Galaxy phone or tablet (samsung.com)
Samsung phone or tablet reboots repeatedly
smsng.us/Warranty-Info
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy Z Flip4. Your critique is valuable as we strive to innovate and improve on the design and functionality of our products. I've attached a couple links that will help with your device rebooting, and with customizing notifications. Also, since it sounds as if your device is still under warranty, I've linked our warranty department below as well. Please reach out to them for assistance as needed. Thank you for being a valued customer. -Bethany
Control app notifications on your Galaxy phone or tablet (samsung.com)
Samsung phone or tablet reboots repeatedly
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Be Careful
on March 1, 2023
Posted by: Shooky
from houston Tx
Since i got it in september the phone over all was pretty nice i love the different functions and the small screen on the outer part. The problem i had was that when i opened my phone the screen led a black ink out that turned more than half of my phone black and only letting the lower part work. I would recommend this phone if you handle it very carefully if not you should by a normal looking phone.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
2
Value
2
Response from Samsung USBy Bethany, Social Commerce, March 5, 2023
Hi Shooky... Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. I've attached the link to Samsung Repair Services. They are often able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance with your screen. Please reach out to Samsung Support, for anything further you might need. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Installed screen
on March 13, 2023
Posted by: 12340987
[This review was collected as part of a promotion.] I like the compact size on this phone and the camara application. However, the screen protector installed on the phone started to come off on the few monthe to use it.
Response from Samsung USBy Bethany, Social Commerce, March 16, 2023
Hello...Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate your input as we continue to give our consumers the best in design and functionality. We're happy to know you are enjoying the camera and sleek compact size of your device! Below is the link to Samsung Repair Services. Often times they are able to accommodate in home, or walk-in services for your convenience. Please reach out to them for assistance with your screen. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Good concept being foldable
on March 13, 2023
Posted by: Diabadass13
[This review was collected as part of a promotion.] This is my main phone. It's thicker being folded so it doesn't fit purse pockets, it's difficult to open for me due to arthritis.
I do like it being folded and having the ability to listen to music and control the songs with the front window.
It is compact, operates well, battery is decent.
I do like it being folded and having the ability to listen to music and control the songs with the front window.
It is compact, operates well, battery is decent.
Response from Samsung USBy Bethany, Social Commerce, March 21, 2023
Hello... Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate your input as we continue to give our consumers the best in product design and functionality. I've linked Samsung Support below, please reach out to them if we can be of any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US