Best Buy - Samsung - Galaxy Z Flip4 256GB (Unlocked) - Pink Gold customer reviews - product reviews

Customer reviews from Samsung US

Samsung - Galaxy Z Flip4 256GB (Unlocked) - Pink Gold

Average customer rating

4.3

(1,760 Reviews)

Rating breakdown 1,760 reviews

5 Stars

1,108

4 Stars

384

3 Stars

108

2 Stars

1 Star

85%of customers recommend this product.

(

542 out of 635

)

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Customer Reviews for Samsung - Galaxy Z Flip4 256GB (Unlocked) - Pink Gold

Customer Rating

Faulty hinge

on July 14, 2023

Posted by: Seaconn

Received my phone September 28th. Since then, I had to have faulty hinge replaced and now the screen is broken from across middle then spread
It started with noise when unfolding phone.

Response from Samsung USBy Elizabeth Kaufman, Social Commerce, July 18, 2023

Hi there Seaconn, thank you for your feedback on your Samsung Galaxy Z Flip4. We are happy to hear you were able to get the hinge of your device replaced, and we would be more than happy to help you with the display of your device. We have provided links below for the Samsung Support Team, warranty information, and special information about care for foldable devices specifically. We appreciate you being a Samsung customer, and look forward to assisting you further. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
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Samsung Warranty
smsng.us/Warranty-Info

Written by a customer while visiting Samsung US

Customer Rating

junk

on July 16, 2023

Posted by: paulap

from frisco tx

i got this as a gift and had only 4 months and the screen has lifted up from the phone base to were i have blinking screen and half of the screen is black. i would not buy this phone it is a cheap made phone and due to me not getting it with warranty cause i didnt purchase im now with out a phone that is functionable.so dont waste money on this phone .its to high to be so cheaply made

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy Elizabeth Kaufman, Social Commerce, July 18, 2023

Hi Paulap, thank you for taking time to share your feedback with us on your Samsung Galaxy Z Flip4. We understand you recieved this device as a gift but we do still offer a one year manufacturing warranty on all of our devices. We have provided links to the Samsung Support Team and warranty information to help with your device. We also have Samsung Experience Stores that can help if you live near one, you can make a repair appointment online and they can help you with your device. We have also included a link to an article about specific care instructions for foldable devices. We appreciate you being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info

Written by a customer while visiting Samsung US

Customer Rating

Voice-mail issues

on July 17, 2023

Posted by: Ghat

How can I get my voice mail to stop giving me the technical information before the actual message?
Love the phone though 😍

Written by a customer while visiting Samsung US

Customer Rating

Already on my Replacement Phone

on July 20, 2023

Posted by: Cris

from Florida/California

Expertise:Intermediate

So I was looking forward to my flip phone, assuming that they had ironed out the issues with the screen. THEY HAVE NOT! Within 6 months the screen was separating at the crease and letting in dust/dirt particles. They did replace the phone as it is a manufacturers defect, but the folks at the phone shop said they have seen tons of Flip phones for this issue. Don't sell a product until it is truly ready! Consumers should not be your R & D!

Also the camera was not nearly as good as my old pixel. I cannot in good conscience recommend the flip 4.

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy Elizabeth Kaufman, Social Commerce, July 21, 2023

Hey Cris, thank you for your feedback on your Samsung Galaxy Z Flip4. We are happy to hear how excited you were about this device. We want to help you take as good a care of it as you can so it will last as long as you choose to keep it. We have included a link we think is helpful about special care instructions for foldable devices. We have also included a link to the Samsung Support Team if you have questions or would like assistance with your device. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages

Written by a customer while visiting Samsung US

Customer Rating

Loved it-but doesn’t hold up

on July 20, 2023

Posted by: Kartman

Expertise:Intermediate

I recieved this phone in December and in less than a month the screen was detaching at the hinge and no longer responding. I was given a replacement device of the same model and was doing great up until today(6 months later) when the same issue started. Thankfully, it’s able to be replaced under warranty, but I’ve given it a second chance and I think I’ll trade it in for a different model. It’s a shame because I really appreciate the fold capabilities, maybe in the future once the screen technology comes a bit further I’ll try it again.

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy Elizabeth Kaufman, Social Commerce, July 21, 2023

Hey Kartman, thank you for your feedback on your Samsung Galaxy Z Flip4. We value all feedback from our customers as we continue to move towards innovation in our product line and to provide the best possible experience to our customers. We have included an article we and many of our customers find helpful that are special care instructions on how foldable devices differ from non-foldable devices. We have also included a link to the Samsung Support Team if you have questions or would like assistance with your device. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages

Written by a customer while visiting Samsung US

Customer Rating

I think it's great to have a new phone so Lil lo i

on July 21, 2023

Posted by: Nana

from Wichita falls Texas

Expertise:Beginner

I will be happy to get this phone on the 26 and make payments one's a month

I would recommend this to a friend!

Features

Performance

Design

Value

Written by a customer while visiting Samsung US

Customer Rating

Love It!

on July 21, 2023

Posted by: Samsung4life

from Pittsburgh, PA

Expertise:Intermediate

I've had the Z Flip 4 for about 2 weeks now and I absolutely love it. I love how small it is when it's closed. It fits in my pocket without falling out. I can slip it into my purse without worrying that something is going to scratch the screen or crack it. I had the Galaxy S21 and the full screen on the Z Flip 4 is bigger but yet when the phone is closed its small and compact.

Features

Performance

Design

Value

Written by a customer while visiting Samsung US

Customer Rating

GalazyZflip4

on July 22, 2023

Posted by: Cocopop

from Titusville Florida

Expertise:Beginner

It’s very small and compacted and convenient. I’m very pleased and happy with the quality of the product.

Features

Performance

Design

Value

Written by a customer while visiting Samsung US

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