Customer reviews from Samsung US
Samsung - Galaxy Z Flip4 256GB (Unlocked) - Pink Gold
Average customer rating
4.3
(1,760 Reviews)
Rating breakdown 1,760 reviews
5 Stars
1,108
4 Stars
384
3 Stars
108
2 Stars
65
1 Star
95
85%of customers recommend this product.
(
542 out of
635)
Customer Reviews for Samsung - Galaxy Z Flip4 256GB (Unlocked) - Pink Gold
Customer Rating
5
Good phone
on June 6, 2023
Posted by: Yuca26
[This review was collected as part of a promotion.] Nice ,fast,procesor good ,style ,model,color products nice
Written by a customer while visiting Samsung US
Customer Rating
3
Beware of Flip Z
on June 8, 2023
Posted by: SoniN
from San Jose, CA
Expertise:Intermediate
I have been a loyal Samsung user since 2018, but after this recent incident, I swear never to buy their fancy phone again. Last August, I purchased the Flip Z gen 4, but I had to send it for repair last week due to bubbles forming inside the screen where the phone flips, accompanied by a cracking noise. What's more frustrating is that there is no local service center, so I had to send my phone all the way to Texas.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy Debra, Social Commerce, June 9, 2023
Greetings SoniN,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Did you know that the Galaxy Z Flip4's display has been put through a strenuous folding test to withstand folding at least 200,000 times? We also offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments. This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip4 and Z Fold4, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. As long as you follow a few guidelines, your foldable phone will sparkle inside and out. Be sure to look over the article I have linked for you below titled, "Care for your Samsung foldable phone" for some helpful information that you may find beneficial. Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like further assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Did you know that the Galaxy Z Flip4's display has been put through a strenuous folding test to withstand folding at least 200,000 times? We also offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments. This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip4 and Z Fold4, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. As long as you follow a few guidelines, your foldable phone will sparkle inside and out. Be sure to look over the article I have linked for you below titled, "Care for your Samsung foldable phone" for some helpful information that you may find beneficial. Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like further assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
2
SLOW
on June 10, 2023
Posted by: Anonymous
from Grand Rapids Michigan
Expertise:Intermediate
Battery dies too fast ...slow on downloads. Not very good overall but like the flip part of it.
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy Debra, Social Commerce, June 12, 2023
Good day HoganHymer,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip4. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. For your convenience, I have included a few links below to address what you may be experiencing with your battery. I have also included a link that contains your device's software update. Please ensure that the software on your device has been updated and don't forget to check out the articles about optimizing your battery life. If you would like further assistance afterwards, do not hesitate to contact Samsung Support when it is most convenient for you. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip4. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. For your convenience, I have included a few links below to address what you may be experiencing with your battery. I have also included a link that contains your device's software update. Please ensure that the software on your device has been updated and don't forget to check out the articles about optimizing your battery life. If you would like further assistance afterwards, do not hesitate to contact Samsung Support when it is most convenient for you. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US
Customer Rating
1
Pick something else-expensive long term.
on June 10, 2023
Posted by: KAVKAV
from Virginia
Expertise:Intermediate
The idea of this phone is great but the screen protector will require replacement every year, like clockwork. Samsung and your provider will both charge you, so factor in 100-250 every year on top of initial investment. The phone is great besides this screen flaw...expect to come out of pocket or hand your phone over for 5-7 days for Samsung to replace it for free (nice offer just not realistic). I wish I would have picked another model.
No, I would not recommend this to a friend.
Response from Samsung USBy Debra, Social Commerce, June 12, 2023
Salutations KAVKAV,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip4. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Fun fact, the Galaxy Z Flip4's display has been put through a strenuous folding test to withstand folding at least 200,000 times! Did you know that we also offer Samsung Care+ that can be added to your eligible devices which extends physical damage coverage to protect your investment? Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your device in the seat of your taxi on your way to catch your flight, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip4 and Z Fold4, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. As long as you follow a few guidelines, your foldable phone will sparkle inside and out. Be sure to look over the article I have linked for you below titled, "Care for your Samsung foldable phone" for some helpful information that you may find beneficial. Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like further assistance. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip4. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Fun fact, the Galaxy Z Flip4's display has been put through a strenuous folding test to withstand folding at least 200,000 times! Did you know that we also offer Samsung Care+ that can be added to your eligible devices which extends physical damage coverage to protect your investment? Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your device in the seat of your taxi on your way to catch your flight, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip4 and Z Fold4, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. As long as you follow a few guidelines, your foldable phone will sparkle inside and out. Be sure to look over the article I have linked for you below titled, "Care for your Samsung foldable phone" for some helpful information that you may find beneficial. Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like further assistance. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
1
GARBAGE
on June 10, 2023
Posted by: Sarah
Expertise:Intermediate
Bought in February. Screen blacked despite not being dropped or wet. Samsung won't fox it unless i pay half the cost of the phone itself. This phone is garbage and samsung is no good. Never again
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Debra, Social Commerce, June 12, 2023
Hi there Sarah,
Thank you for finding the readily available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Did you know that we offer Samsung Care+ that can be added to eligible devices that would protect your investment? Samsung Care+ comes in handy for those unexpected situations in life like leaving your phone behind on the train, having it stolen from your bag, taking an impromptu dip in the pool with your phone still in hand, or dropping it and shattering the screen. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life and that is our highest priority. Please feel free to reach out to Samsung Support if you have any questions or if you would like to share any additional feedback with us. Thank you for being a loyal customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the readily available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Did you know that we offer Samsung Care+ that can be added to eligible devices that would protect your investment? Samsung Care+ comes in handy for those unexpected situations in life like leaving your phone behind on the train, having it stolen from your bag, taking an impromptu dip in the pool with your phone still in hand, or dropping it and shattering the screen. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life and that is our highest priority. Please feel free to reach out to Samsung Support if you have any questions or if you would like to share any additional feedback with us. Thank you for being a loyal customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
1
Great idea, terrible execution
on June 11, 2023
Posted by: Loyalsamsunglover
from Houston
Expertise:Intermediate
I bought this in April and it has been my biggest regret. I love Samsung but this is a terrible phone. Screen is super soft. Had to replace through my insurance after one week. The middle is starting to have a ugly crease. I will be switching phones as soon as I pay another deductible to replace then trade in. Not worth the trouble.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Debra, Social Commerce, June 12, 2023
Hey there Loyalsamsunglover,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Samsung has conducted strenuous testing on our foldable devices to survive at least 200,000 folding and unfolding of the screen. Were you aware that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers liquid damage, theft and loss, and mechanical breakdown. Talk about peace of mind! Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like further assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Samsung has conducted strenuous testing on our foldable devices to survive at least 200,000 folding and unfolding of the screen. Were you aware that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers liquid damage, theft and loss, and mechanical breakdown. Talk about peace of mind! Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like further assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone ever
on June 13, 2023
Posted by: Gentry4
This is the absolute worst phone i have ever had. I got two for Christmas, and they have been replaced twice each in six months.
Response from Samsung USBy Debra, Social Commerce, June 14, 2023
Greetings Gentry4,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip4. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. We offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments. This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! Without being able to ask you a few follow-up questions to what you have already shared with us, I recommend reaching out to Samsung Support for further assistance and/or troubleshooting. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip4. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. We offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments. This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! Without being able to ask you a few follow-up questions to what you have already shared with us, I recommend reaching out to Samsung Support for further assistance and/or troubleshooting. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible Product!
on June 15, 2023
Posted by: George
This is the worst phone! 2 month after purchase, the pixels started blacking out. Spot grew larger by the hour. Eventually, half the phone was black. Could not do anything with the phone since the blacked out area would not respond.
Samsung replaced the screen. Their service was great.
Three to four month later the screen is failing again. I have been careful not to fold the phone, only doing it occasionally. Kept it in a case. Doing what I could to maintain the integrity of the screen. It failed! Line starting to form along the fold. Bottom half of the screen is flickering and flashes green lines.
Samsung replaced the screen. Their service was great.
Three to four month later the screen is failing again. I have been careful not to fold the phone, only doing it occasionally. Kept it in a case. Doing what I could to maintain the integrity of the screen. It failed! Line starting to form along the fold. Bottom half of the screen is flickering and flashes green lines.
Response from Samsung USBy Debra, Social Commerce, June 16, 2023
Hey there George,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip4. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. As you are aware, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that the Galaxy Z Flip4's display has been put through a strenuous folding test to withstand folding 200,000 times? With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Check out the Samsung article titled, "Care for your Samsung foldable phone" for some more great information about your phone. Also, keep in mind that we offer Samsung Care+ that can be added to eligible devices that would be an extension of your peace of mind. Samsung Care+ comes in handy for those unfortunate situations we may find ourselves in at times in life like falling into the pool with our phone in our hand, dropping and shattering the screen as we attempt to carry in the last bag of groceries inside from the car, to accidentally losing our phone during one of the many stops of running errands, and even when someone decides that your Galaxy Z Flip4 looks better than their own non-Samsung phone so they steal it. Samsung Care+ has you covered. Please feel free to reach out to Samsung Support if you have any questions, if you would like to share any additional feedback with us, or if you would like help troubleshooting your devices. Thank you for being a valued Samsung customer. -
Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip4. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. As you are aware, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that the Galaxy Z Flip4's display has been put through a strenuous folding test to withstand folding 200,000 times? With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Check out the Samsung article titled, "Care for your Samsung foldable phone" for some more great information about your phone. Also, keep in mind that we offer Samsung Care+ that can be added to eligible devices that would be an extension of your peace of mind. Samsung Care+ comes in handy for those unfortunate situations we may find ourselves in at times in life like falling into the pool with our phone in our hand, dropping and shattering the screen as we attempt to carry in the last bag of groceries inside from the car, to accidentally losing our phone during one of the many stops of running errands, and even when someone decides that your Galaxy Z Flip4 looks better than their own non-Samsung phone so they steal it. Samsung Care+ has you covered. Please feel free to reach out to Samsung Support if you have any questions, if you would like to share any additional feedback with us, or if you would like help troubleshooting your devices. Thank you for being a valued Samsung customer. -
Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US