Customer reviews from Samsung US
Samsung - Galaxy Z Flip4 256GB (Unlocked) - Pink Gold
Average customer rating
4.3
(1,760 Reviews)
Rating breakdown 1,760 reviews
5 Stars
1,108
4 Stars
384
3 Stars
108
2 Stars
65
1 Star
95
85%of customers recommend this product.
(
542 out of
635)
Customer Reviews for Samsung - Galaxy Z Flip4 256GB (Unlocked) - Pink Gold
Customer Rating
4
Compactness with tradeoffs
on May 2, 2023
Posted by: WinterOwl
[This review was collected as part of a promotion.] While many of the issues of previous flips persist, such as the battery just not holding as much of a charge as other devices nowadays, its compactness, thanks to it folding vertically as opposed to the ZFold's horizontal is the biggest appeal. In an era of us shoving phones into our pockets just like we did back in the 1990s with a StarTac, it's such a welcome thing to have a device that won't crack the instant we sit down with one in our pocket, the huge rectangle stretching our pants as if it were a dinner plate.
Written by a customer while visiting Samsung US
Customer Rating
3
Great device but
on May 3, 2023
Posted by: LoveFlip4
[This review was collected as part of a promotion.] I use this Z Flip 4 device as a daily driver. I have had each iteration of the flip and this is the second one that the screen protector has lifted with a bubble at the fold.
This is not a good track record. Having a phone that has an issue is an unfortunate occurrence. Having two phones in a row have the same occurrence is a manufacturing issue or design issue.
I will in all likelihood get a Z Flip 5 when they become available but it will more than likely not be my daily driver.
I find the thought of going back to a candy bar style phone repulsive but with that said I will more than likely upgrade one of my Z Flip 4 phones to an S23 Ultra.
This is not a good track record. Having a phone that has an issue is an unfortunate occurrence. Having two phones in a row have the same occurrence is a manufacturing issue or design issue.
I will in all likelihood get a Z Flip 5 when they become available but it will more than likely not be my daily driver.
I find the thought of going back to a candy bar style phone repulsive but with that said I will more than likely upgrade one of my Z Flip 4 phones to an S23 Ultra.
Response from Samsung USBy Debra, Social & Commerce, May 8, 2023
Salutations LoveFlip4, thanks for taking the opportunity to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Were you aware that we also offer Samsung Care+ that can be added to your eligible devices to protect your investment? Samsung Care+ is great to have during those unexpected situations in life that we occasionally find ourselves in like leaving your phone behind on the train, having it stolen from your bag, taking an impromptu dip in the pool with your phone in your pocket, to dropping your phone and shattering the screen. Talk about the ultimate peace of mind when it comes to protecting your investments! For your convenience, I have included a link below titled, "Care for your Samsung foldable phone" that contains a plethora of useful information. Please feel free to reach out to Samsung Support if you have any questions, if you would like to share any additional feedback with us, or if you would like help with troubleshooting your devices. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
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https://www.samsung.com/us/support/answer/ANS00083043/
- Debra
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https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
5
Customization for the consumer
on May 4, 2023
Posted by: BeanBoy
[This review was collected as part of a promotion.] The Galaxy Z flip4 is a fun phone which takes pride in being a customizable daily use object and always stands out of the crowd. It's size Is perfect for it's function and is rather comfortable to hold and use. The phone, however seemingly lacks in durability overall. I have not tested with extreme tests but I have had to replace it sooner than anticipated
Written by a customer while visiting Samsung US
Customer Rating
5
You're very good phone love using it got good came
on May 4, 2023
Posted by: Morris
[This review was collected as part of a promotion.] Like the cameras and the pictures and fast internet service that's it
Written by a customer while visiting Samsung US
Customer Rating
3
Something new...but
on May 4, 2023
Posted by: Ashanne
[This review was collected as part of a promotion.] Yes, this phone is great, especially if you are a seasoned android user & constantly are carrying your phone instead of keeping it in a purse or pocket while it's not in use. I love being able to hold it in the palm of my hand. When you have it open, it doesn't feel flimsy. It's solid. I love the texture of the shell. Very smooth. I absolutely love to prop up the phone in fold mode & watch a little you tube or follow a makeup tutorial. Or play a game on the bottom half while I watch something on the top. I like the screen saver graphics on the smaller front screen. It's nice to see... Complaints are :
The small screen is too small. If your a music person & constantly need to skip your songs, it would be convenient...i think. Using it for that feature,checking the time, weather & times is basically all its used for. If you have a smart watch as well, then it's pointless... I'm my opinion.
But for me the ability to have a folding phone is more important to me than having a bigger screen. Although it would be nice to be able to use that screen real quick to send a text or check something quick, then when you wanted to use it for more, open it up. I hope they do that upgrade sooner than later!
The small screen is too small. If your a music person & constantly need to skip your songs, it would be convenient...i think. Using it for that feature,checking the time, weather & times is basically all its used for. If you have a smart watch as well, then it's pointless... I'm my opinion.
But for me the ability to have a folding phone is more important to me than having a bigger screen. Although it would be nice to be able to use that screen real quick to send a text or check something quick, then when you wanted to use it for more, open it up. I hope they do that upgrade sooner than later!
Response from Samsung USBy Debra, Social & Commerce, May 8, 2023
Hey there Ashanne, thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your candor as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We are so happy to hear that you are enjoying the full functionality of your Z Flip4! Please feel free to contact Samsung Support if you would like to share any additional feedback with us or if you think of any questions! Thank you for being a valued Samsung customer.
- Debra
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- Debra
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Written by a customer while visiting Samsung US
Customer Rating
5
This product has everything I wanted
on May 4, 2023
Posted by: RAESSALON2022
[This review was collected as part of a promotion.] I use my Samsung phone everyday all day, I use it especially for my business to get ahold of clients book appointments call customers etc. I couldn't ask for better that I am aware of. I'm so glad and thankful this device makes my life of owning my own business so much easier.
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome phone
on May 4, 2023
Posted by: Gonzito
[This review was collected as part of a promotion.] I had to of this out of 4 and there amazing they get better each time.
I wish they made different cases for them do, that's probably My only gripe.
Written by a customer while visiting Samsung US
Customer Rating
1
Would give zero stars
on May 4, 2023
Posted by: Elizabeth
from Saint Michael, MN
Expertise:Intermediate
It hasn't even been a year yet and the top half of the screen randomly stopped working. The part where the screen folds has almost gone black when the phone is on. I didn't have this problem with the flip3. I wouldn't recommend this phone at all.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
1
Value
1
Response from Samsung USBy Debra, Social & Commerce, May 8, 2023
Good day Elizabeth, thank you for taking the opportunity to share your sentiments with us about your Samsung Galaxy Z Flip4. We value your transparency as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing and unforgettable experiences when using our products. As you know, Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to your protecting your investment. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, spilling your drink in the charging port, or dropping it and shattering the screen. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip4 and Z Fold4, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. As long as you follow a few guidelines, your foldable phone will sparkle inside and out. Be sure to look over the article I have linked for you below titled, "Care for your Samsung foldable phone" for some helpful information that you may find beneficial. Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like further assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US