Customer reviews from Samsung US
Samsung - Galaxy Z Flip4 256GB (Unlocked) - Pink Gold
Average customer rating
4.3
(1,760 Reviews)
Rating breakdown 1,760 reviews
5 Stars
1,108
4 Stars
384
3 Stars
108
2 Stars
65
1 Star
95
85%of customers recommend this product.
(
542 out of
635)
Customer Reviews for Samsung - Galaxy Z Flip4 256GB (Unlocked) - Pink Gold
Customer Rating
5
Excellent phone!
on May 1, 2023
Posted by: Fliplover42
[This review was collected as part of a promotion.] I use it for all things personal and business everyday 💪🏿
Written by a customer while visiting Samsung US
Customer Rating
4
The screen damaged way too easily
on May 1, 2023
Posted by: Fklov8315
[This review was collected as part of a promotion.] I wish my phone would of lasted longer I didn't get to experience the full potential of my flip
Written by a customer while visiting Samsung US
Customer Rating
5
It is the BEST phone I've ever had in my life
on May 1, 2023
Posted by: Leeann
[This review was collected as part of a promotion.] I use my phone for everything. It's the best phone on the market now. I can't wait for the z flip 5 to come out.
Written by a customer while visiting Samsung US
Customer Rating
2
Not worth the price
on May 1, 2023
Posted by: Cellphoneaddict49
[This review was collected as part of a promotion.] I've had this phone not even a year and the screen is malfunctioning. The screen protector is coming off on the crease and my screen turns into indeed screen colors from time to time since the crease lifting started to happen. The camera and the battery aren't great at all. I'm very disappointed in this phone especially for the price. The only think I love is the portability of it. I think it's over for me and the Z series. Hate to say I have to go back to the brick.
Response from Samsung USBy Debra, Social & Commerce, May 3, 2023
Greetings Cellphoneaddict49, thank you for finding the free time out of your hectic day to share your thoughts with us about your Samsung Galaxy Z Flip4. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enjoyable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Check out the Samsung article titled, "Care for your Samsung foldable phone" for some more great information about your phone. The 3,700 mAh battery provides power to last through your day. Take a look at the articles I have linked below regarding your Galaxy battery optimization. If you are in the market for a higher resolution camera on a foldable device, I suggest taking a look at the Galaxy Z Fold4. It offers you a 4MP UDC, 10MP front camera with 50MP Wide, 12MP Ultra-Wide, 10MP Tele 3x Optical Zoom / 30x Space Zoom rear camera. I have provided the comparison between these two devices below. Reach out to Samsung Support if you would like to share any additional feedback with us or if you would like further assistance. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/smartphones/galaxy-z-flip4/compare/?device-1=samsung-galaxy-z-flip4&device-2=samsung-galaxy-z-fold4&device-3=samsung-galaxy-s22
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/smartphones/galaxy-z-flip4/compare/?device-1=samsung-galaxy-z-flip4&device-2=samsung-galaxy-z-fold4&device-3=samsung-galaxy-s22
Written by a customer while visiting Samsung US
Customer Rating
4
Great features, just some minor gripes
on May 1, 2023
Posted by: starreyskyes
[This review was collected as part of a promotion.] I use this device every day as my daily, and have been since it came out. It runs incredibly smoothly most of the time, has acceptable battery life, and of course, folds. The only things I can complain about are the battery life and overheating. The battery could just use a slight bump up, and the phone easily gets warm/ hot. I would recommend it to anyone who wants to try it though!
Written by a customer while visiting Samsung US
Customer Rating
3
Camera Lacking
on May 1, 2023
Posted by: gwmock
[This review was collected as part of a promotion.] A surprisingly sturdy and durable foldable, there is a lot to love about the flip 4. However, there are some shortcomings in key areas that leave me wanting more.
The biggest gripe I have is the camera quality. In moderate to low light, with or without movement in frame, the camera struggles to produce clear, sharp photos. As a parent of young children, this is extremely troubling to me. No settings changes have helped the issue. I would expect more on a flagship phone like the flip 4, especially when my years-older Motorola takes much better photos.
The novelty of the flip is nice, and the UI is great. Battery life is good. Performance is great.
Response from Samsung USBy Debra, Social & Commerce, May 3, 2023
Aloha Gwmok, thank you for finding the readily available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. If you're in the market for a higher resolution camera to capture those precious moments in life, I recommend taking a look a the Galaxy S23 Ultra. The Galaxy S23 Ultra is equipped with 5 cameras: a 12MP Selfie Camera, a 12MP Ultra-Wide Camera, a 200MP Wide-angle Camera, a 10MP Telephoto Camera with 10x Optical Zoom and a second 10MP telephoto camera for 3x optical zoom. Low light selfies are AI enhanced for crisp detail and accurate color. Depth mapping enables faster focusing for selfies. And portraits at night are clearly defined thanks to AI-detected depth analysis. If you would like further assistance, please do not hesitate to contact Samsung Support when you have the available time to do so. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s23-ultra/
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s23-ultra/
Written by a customer while visiting Samsung US
Customer Rating
5
Saves my screen.
on May 1, 2023
Posted by: Kashima
[This review was collected as part of a promotion.] I have been notorious for breaking my screen back to back.
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on May 1, 2023
Posted by: FlipFoldFan
[This review was collected as part of a promotion.] Great phone, perfect size and very durable. Real eye catching. Love the case options.
Written by a customer while visiting Samsung US